Cadenza Center for Psychotherapy & the Arts

The therapist my kids saw while there was amazing. Their billing practices are horrible. You must keep a credit card on file with them. Most of the time they'll bill you the next day. When they're experiencing a lull in seeing patients, like during the summer they'll start randomly charging your card. In August they told me that my insurance company didn't pay them on time in July (but they paid timely every other month). This is when the hinky billing started. They charged me for 3 visits in one week. I paused my kids treatment for a month after confirming I did not owe them anymore money. I called to resume treatment and was told I had a past due balance. Remember, they have my credit card on file. When I called to speak with the manager, she charged my card. So had I not called to resume treatment, she would have never charged my card. She claims the new charges are from August. I reminded her I spoke with her on 8/29 and she said I was all paid up. She then said she didn't realize I have two kids. They're TWINS. Oh and when the therapist call you to review the progress of the children, they charge you for that as well. I know a billing quota culture when I see it. They definitely have billing goals/ required that they'll make from you.

This place should be shutdown because they are charging clients for psychological evaluations whereas the insurance pays it. So they are chatting twice as much!! That’s not right

I am really big on reading reviews before going somewhere, specially if that somewhere is for my child, CADENZA’S having less than 5 stars is a true example that people mostly write reviews only when they have a bad experiences. My son Was diagnosed as type three (severe) autism, nonverbal in April 2025; we got suggested to Cadenza by the coordinator of his previous daycare, and, oh my God I am so grateful she did that! my baby has just been in Cadenza for three weeks and he is already grabbing markers, socializing with other kids, Not crying at drop off, engaging in circle time, sharing his toys and books with other children, saying more words, making better eye contact, thing he’d never did before! he stopped bitting, he even throws his arms to the therapist when we arrive, transition and separation was horrible. I cannot wait to see our baby’s daily improvement at this center and with this amazing team, Jenise, Vanessa and Valerie my family and I are deeply grateful to have crossed paths with you guys and so thankful of all the love and dedication you put into our baby and every child You have. We are so lucky. Thank you from the bottom of our hearts 🙏🏼❤️

BLACK WOMEN BEWARE! As a Black woman seeking mental health care, my experience at this office has been deeply troubling, frustrating, and discriminatory. From the outset, I encountered obstacles and unprofessional behavior that left me feeling dismissed and unheard, largely due to selective policy enforcement and racial bias. When I initially tried to schedule my appointment, I was told by a staff member that I could not make the appointment without a card on file, despite the fact that my insurance covers the full cost of the treatment. This staff member’s refusal to make an exception prompted me to request speaking to the office manager. The office manager, after calling me back the following day, made a one-time courtesy and allowed me to schedule the appointment with the understanding that once I received my card, I would update the office. I ordered a card specifically for this purpose because the office required a card to be on file. I was told the card would take five to seven business days to arrive, and once I received it, I promptly updated their system on December 19th. From the outset, their staff enforced policies against me unfairly, claiming that my activated and valid card was declined, which resulted in the cancellation of my critical mental health evaluation. This evaluation was a necessary step in managing my treatment and medications. Despite having provided my card on December 19, they claimed it wasn’t activated and canceled my appointment for December 26. On January 6, 2025, I called the office with the intention of resolving this matter and speaking to the office manager. I calmly explained what had transpired, my frustration over the appointment being canceled, and the way I was dismissed. At that point, the office manager dismissively stated that the card “probably wasn’t activated”—a statement that belittled me and implied that I was too incompetent to properly handle something as simple as activating a credit card. This comment made it clear that she was gaslighting me and deflecting responsibility for the error on her end. As I gave her the same card details for the second time, she confirmed that the card was accepted. I had provided the same card details December 19th, so why was it only now being accepted? The only difference was that I had confronted the office manager regarding their mishandling of my appointment. I strongly feel that the staff member initially declined my card and canceled my appointment because I had requested to speak to the office manager, which shows the office’s blatant discriminatory behavior. The office made the decision to apply the policies selectively—refusing to accept my card and blaming me for their error just. It was clear their decision wasn’t based on any real issue with my card but instead reflected discriminatory practices. This experience reinforces harmful stereotypes often directed at Black individuals, particularly around financial irresponsibility, which is deeply hurtful and discriminatory. When I rightfully expressed frustration about how this mishandling delayed my care, the office manager dismissed me, she flatly refused to acknowledge the inconsistency, weaponized harmful stereotypes about Black women being angry or unprofessional and ultimately dismissed me, refusing my service altogether. She ultimately denied me further care because I refused to overlook her gaslighting. My frustration escalated, but I still asked to speak with a supervisor or the doctor, and I was told to send an email to their office. I sent a detailed email explaining my experience, laying out my concerns about the mistreatment, the clear inconsistency in how policies were applied, and the unprofessional behavior I’d encountered. Rather than acknowledging or addressing the situation, the doctor herself perpetuated this bias by siding with her staff without ever reaching out to me for my side of the story or investigating the matter further.

When I needed help with my daughter, Cadenza was there. She is on the spectrum and had other mental health issues as well. Today she is a strong, independent woman of 25yrs. Lives on her own and has friends... her goals in life. Thank you