Nueces Center for Mental Health and Intellectual Disabilities - Central Administration

I came to MHID for help and they were understanding and cared souch and still to do to this about my health the worst time in my life feeling alone they were there to comfort me help me and show me how to live better ..to love myself and know that I wasn't alone in this world ..they helped me get back on track with my life .helped with Drs appointments.. groceries clothing . especially housing I have a one bedroom apt because of them wanting me to betteryself and get the proper care of it wasn't for them I don't think I would be alive rn and that the honest truth

It is no wonder why the services are horrible quality, case managers change so often for us clients, and there is no sense of order. There are so many ethics violations at any given time, including numerous HIPPA violations. Tell me why staff are leaving messages to the numbers on file for their clients without verifying the phone number. Or why we can hear case managers make fun of and joke about their clients down the halls. I have heard full on conversations, names, scenarios, everything about other clients simply from next door to the room I'm in. Doors are left open, staff make jokes and discuss PII topics in the open. Several of the staff members are clearly dissensitized. They treat us clients like we are a burden. The employees are very unprofessional. It is very clear they receive very little to no training with the apparent revolving door, that is MHID/MHMR. Case managers there have no clear roles it seems and this is confusing for us. How this place is recieving any funding I do not know, this enter center needs to be audited. It seems both staff and clients are suffering due to incompetence from the upper management there.

As I’ve investigated services in the state of Oklahoma and Texas, this organization, MHID is the most disappointing they advertise 30 services underneath one roof And all they do is avoid assisting their clients. While they drive around in their personal vehicles, and monitor the homeless and the people that requested their assistance. I have caught and verified mhid employees attempting to blend in at loaves and fishes, mother, Teresa’s, Catholic charities, Corpus Christi, bus system, and in the street

I had to go here several times before they finally allowed me to have a real appointment. I have severe anxiety and do not do well around strangers. When I finally got to talk to the intake specialist, she told me I wasn’t mentally ill enough to see a doctor and recommended that I see a gynecologist and go to therapy. I told her a lot of things that ARE worth me seeing a doctor. This ruined my entire day because I have been trying to get mental health help for months and it’s hard enough seeking help only to be told it’s not serious enough. This could really push someone over the edge to kill themselves. Worthless and dangerous.

I really want to give yall the best review because yall got me the help I needed. But every couple months I’m forced into medication withdrawal because my case manager Mariah will not answer my calls to schedule my doctor appointments to get my meds. I call her and leave voice messages she never gets back to me and I’m not able to schedule with the doctor unless I go through her. Because of this I’m experiencing a lot of emotional distress and medication withdrawal. I’m currently in medication withdrawal because I tried to call her 3 times last week and once this week and left a voice mail every time and she still has not gotten back to me and because of this I do not have access to medication that I need. Please do better. My previous case manager Amber Ray was amazing she even gave me her personal number to ensure that never happened to me but Mariah doesn’t seem to care about her patients or take her job very seriously and it’s effecting her patients.