1. Introduction

ABA Navigator ("we," "our," or "us") operates the website abanavigator.com (the "Service"). We are your trusted guide to finding the right Applied Behavior Analysis (ABA) Therapy, making it simple for families to discover providers, explore options, and access resources.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our Service, you agree to the collection and use of information in accordance with this policy.

Consent to Contact

By providing us with your telephone number, you agree that ABA Navigator and our network of ABA Therapy Providers may contact you to explore therapy options. You agree to be contacted by telephone call, text message, or email at the contact information you provided, even if you previously registered on a "Do Not Call" registry.

2. Information We Collect

We collect information directly from you, automatically from your use of our Services, and from third parties.

A. Information You Provide Directly

• Identifiers: Name, email address, phone number, and mailing address.
• Health & Sensitive Information: To match you with the right provider, we may collect information regarding insurance coverage (e.g., Medicaid, Blue Cross), diagnosis status (e.g., Autism Spectrum Disorder), and specific therapy needs.
• Information Regarding a Child: If you are a parent or guardian, you may provide information about your child (the "Patient"), including their age, diagnosis, and medical needs.
• Provider Information: If you are a therapist or clinic, we collect professional credentials, business addresses, NPI numbers, and service details.
• Communications: Information you provide when contacting us via forms, email, or when posting reviews and success stories.

B. Information Collected Automatically (Cookies)

We use cookies and similar tracking technologies to track activity on our Service. You can control these through the "Cookie Settings" link on our website or your browser settings.

We use the following categories of cookies:

• Necessary Cookies: Essential for the website to function (e.g., logging into the Provider Dashboard, submitting a "Find a Provider" request). These cannot be switched off.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., counting visits to specific city pages or blog articles) so we can improve performance.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

C. Information from Third Parties

We may receive information about you from ABA Therapy Providers (e.g., referral or intake status) and analytics providers such as Google Analytics.

3. How We Use Your Information

• To Provide Referral Services: The core of ABA Navigator is connecting families with therapists. We use your data to match you with providers based on location, insurance, and needs.
• Communication: To send service-related notifications, newsletters (if subscribed), and to facilitate communication between families and providers.
• Improvement & Matching: To analyze usage patterns and improve our matching algorithms to better connect families with qualified professionals.
• Security: To monitor and prevent fraud, spam, or abuse of our directory.

4. Information Sharing and Disclosure

We are a referral platform; therefore, sharing information with providers is a necessary part of our service.

• To ABA Therapy Providers: When you request information or a match, we disclose your contact and relevant health/insurance information to providers in our network so they can contact you.
• Public Directory Information: For Providers, your business name, address, credentials, and services offered will be publicly displayed.
• Service Providers: We share data with trusted third parties who assist us in operating our site (hosting, email marketing, payment processing).
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred.

5. Your Rights and Choices

• Access and Correction: Request a copy of your personal information and correct inaccuracies.
• Deletion: Request deletion of your personal information (subject to legal exceptions).
• Opt-Out of Marketing: Unsubscribe from newsletters or marketing emails via the "Unsubscribe" link.
• Cookie Preferences: Update preferences anytime via "Cookie Settings" on our website.

To exercise these rights, please contact us at [email protected].

6. Children's Privacy

While our Service helps families find care for children, the Service itself is intended for use by adults (parents/guardians). We do not knowingly collect personal information directly from children under 13 without parental consent. If you believe we have collected data from a minor without guardian consent, please contact us immediately.

7. User-Generated Content (UGC) and Provider Listings

A. Definition and Scope

"User-Generated Content" (UGC) includes all content you upload, post, or transmit through the Service, such as reviews, testimonials, provider profiles, photos, comments, and submitted articles/resources.

B. Responsibility for Content

ABA Navigator acts only as a venue. We do not endorse or assume liability for UGC. You are solely responsible for the accuracy and legality of your content. We reserve the right (but not the obligation) to screen, edit, or remove any UGC at any time.

C. Warranties and Representations

By submitting UGC, you warrant that the content is accurate, does not violate any laws or third-party rights, and is not defamatory or objectionable.

D. License Grant to ABA Navigator

You grant ABA Navigator a perpetual, irrevocable, worldwide, royalty-free license to use, modify, distribute, display, and create derivative works of your UGC for operating and promoting the Service.

E. Content from Editors and Staff

Articles, guides, and resources created by our staff or contributors are for informational purposes only and do not constitute medical, therapeutic, or legal advice.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal and sensitive health information. However, no method of transmission over the Internet is 100% secure.

9. Links to Third Parties

Our Service may contain links to third-party websites (e.g., provider sites, insurance portals). We are not responsible for their privacy practices. Please review their policies.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: