A to Z Pediatric Dentistry

I'm going to start this review with a few things; 1) its lengthy 2) I want it known that what happened was 50/50, meaning 1/2 of it was on me, and other 1/2 was on them 3) This review reflects my experience, nothing negative is intended, but lessons that have been learned on my end. We were recommended to this pediatric office due to my child not being willing to open his mouth for the doctor/nurse to look at his teeth. This place was recommended because they specialized in treating children with ADHD/Autism than the adult office, I tried twice with him prior. Didn't have issues with check in, and my child unfortunately isn't a fan of the doctors/dentist office to begin with. I will not deny this. I let the assistant know that he is like an autistic child, and possibly on the low end of the spectrum (but not diagnosed). From other reviews and my friend that recommended, they are used to this and have done excellent prior. So, I was looking forward to this visit. The assistant said "if all we do this visit is to just get familiarized its fine" I was happy to hear this as I did not expect us to get much farther than talking and introductory done, and it would have been billed to insurance as a teeth cleaning. For what I am only guessing as a 1/2 hour, we did just talk to the assistant and the doctor. It was fine. What my son was obviously uncomfortable with was the doctor was touching his arm on occasion. The doctor didn't seem to notice my son was uncomfortable and I did not bother to say anything (this is one of the reasons I say it was also on my part this visit did not go well). Somewhere amongst the talking, the doctor was being polite and showing my son the one tool he would use, and a toothbrush. At some point, the assistant ended up on one side of my son, my son and I in the middle, and the doctor slightly behind me, and we were trying to get his mouth open so the doctor could look. This is where I should have done something and neglected to do so(another reason I am at fault) The doctor managed to get a look in my son's mouth and let us know about the buildup, however, nothing was said about the mouth prop he used to open my son's mouth. To some, the mouth prop may be common sense, but in my experience, I have never known there to be a mouth prop needed to be used I asked if that was a clamp he had used, and the doctor corrected me, that it was a mouth prop, to which I did respond they needed to warn someone of that next time (I'm sure my voice reflected nothing pleasant). I believe if I had communicated with the office personnel more prior to this initial visit it may have gone better, but I did not imagine it would have ended up with us holding my son down to look at his teeth, especially being told up front " if all we do this visit is to just get familiarized its fine" and the other comments saying they do wonderful with children who have ADHD/ Autism. This post have been edited to reflect new information; The office was kind enough to call me and explain their procedures that was different from the last office we had visited, and I will be expecting that in the future as they had advised the mouth prop is a commonly used things for their safety; which is understood, but not well known to those who are not in the dentistry world, especially on a daily bases. I have moved it from a single star to a 3 star to reflect the respect that they have shown me by following up with a phone call and apologized and agree there was misunderstandings all around. The reason I left the review up, is to let people know what my experience was, to hopefully further educate those, like myself, that do not fully understand certain aspects of a dental visit such as this. In summary; this is more of a detail of our experience, but not necessarily a review, and this was left up in hopes that anyone who does not understand the dentistry world, will ask questions and have prior communication with the office and what is expected of both parties, especially when one office is different than another.

After reading reviews, I wish I would have never even called this office. The receptionist who answers the phone is extremely rude, almost threatening. I had concerns and wanted a second opinion. The dentists here were recommended so I thought we would give it a try. I tried to explain our situation and said I was uncomfortable with anesthesia for cavities. The receptionist, without knowing me or my children, said that “they don’t really listen to parents wishes.” Without even knowing my children, she insinuated that my child must be sedated because of behaviors even though I never stated my child has and behaviors to be concerned about. I finally hung up the phone after she kept saying “I don’t mean to upset you but…”. Instead of constantly weeding through reviews replying and justifying actions of this receptionist, maybe they need to find someone who knows how to treat people with respect, especially when you are dealing with people’s children. After reading reviews, I called Goebel pediatric dentistry and was talked to like a human and my concerns were validated.

My kids liked going here, they went since they were babies, there is definitely good care from the dentist and his assistants, but some of the other staff not so much. I was not thrilled about the screens and Disney everywhere, but my kids were well distracted for their teeth exams/ cleanings. There is plenty of toys and games to keep them busy during the wait also. And though not exactly rude in words, the one staff member does have a rigid personality that can come across as confrontational. I was uncomfortable with the idea of having my child put under anesthesia for caps, and when canceled, was advised of a $200 reschedule fee, which I would have actually been fine with if it didn't come across as sounding like a threat. I understand and respect their policies. I'm fine with their policies, most offices have similar ones, it's just the icy way it was presented that caused a problem for me. I also understand this person must be under a lot of stress, and I felt bad for them-truly, this is their livelihood I get that and they are doing the best they can. The dentist is good, the hygienists are amazing therefore 3 stars. I wish them all the best, but we will be going elsewhere.

Great experience for my little one needing her first dental procedure. The staff and dentist were so encouraging and positive. Highly recommend them for all pediatric dental care!

Amazing place amazing staff My kids and i absolutely love this place I just wanna say thank you to the office manager ashley for taking her time to hear me out and making things happen for my Littles I really appreciate you the consideration and time that you took means everything Dr.Larry is exceptional amazing and just so good with kids he has been our dentist for years THANK YOU This place genuinely cares about the children how attentive and how patient they are with them truly amazes I left this place with my momma heart at ease thank you guys for the hard work you do it does not go unnoticed

I would 100% recommend this dentist to any parents with kids! They are so attentive and so considerate to what the child is feeling! They waited until my son was comfortable and ready to get his teeth checked. They also explained everything to him in terms he could understand as a 3 year old! The ladies at the desk were very friendly and helpful! They did just an amazing job I couldn’t have asked for anything different!