Access Behavioral Health Services

The provider, Joniruth Digaum, has demonstrated a level of recklessness and clinical irresponsibility that is profoundly concerning. Under her care, my wife was subjected to more than twenty medication changes within the span of a single year. These actions resulted in my wife entering a prolonged state of severe, suicidal psychosis, which I believe was directly caused by Ms. Digaum’s medically negligent decisions. At no point did she allow for proper tapering of existing medications before initiating new prescriptions, a practice that is both unsafe and professionally unacceptable. Her approach to treatment posed a clear and direct risk to my wife’s health and, in my view, represents a serious danger to any patient under her care. A formal complaint has been filed with the Board of Nursing, and we are pursuing legal counsel as a matter of principle, with the intent of preventing others from experiencing the harm that we believe she has caused.

After a terrible experience with another provider here in Boise who nuked his practice and got arrested, 988 hooked me up with Access Behavioral Health, who moved heaven & earth to get me in for an appointment with a prescribing physician inside of 3 business days. Every appointment with Susan/every interaction with the rest of the team at Access has been next-level fantastic. Their systems are great, their people are the best, and they have an excellent in-house pharmacy, to boot. Can’t say enough great stuff about these guys!

That was probably the worst doctors appointment I have had in my 38 years living. Don't waste your time.

I sent A lot of of my life after abusive situations with therapists who never really took the time to understand me. They made me feel like oh we’ve had these sessions in your healed and convinced me that I was. I walked around for a long time thinking I was well adjusted before I found Carter. He has helped me in ways that no one else has and is painful as it is to drag this stuff up he is touching on things that make me feel like he really understands me and is going to be a huge help. On top of that, the doctor helping me with my meds Julie is wonderful. She treats me with so much respect. Everyone in the office does I will never leave these two. It is really hard for me to trust and break down my walls and they have been helping me do just that. And I can never repay them for that. Thank you, Carter , Julie, and everyone else at the access behavioral team.

Not recommended. Not organized with their communication. Multiple times received calls from different people telling me that I had an appointment

Terribly unprofessional. Case-managers who will come to your house for appointments, only to ignore their client as they play around on their laptop while sitting on your couch while ignoring you. As soon as you complain about them not putting in minimum effort, they'll accuse you of being lazy & rant about how they're "not going to do everything for you". Then their assistants will hyperventilate & yell at you over the phone for being "disrespectful" just for asking why they refuse to help you during your appointments. They'll yell over you everytime you try to explain your side of the story, accusing you of "talking over them". Then after several seconds of dead silence to ensure they're finished talking, the second you try to restart your sentence, they'll make ridiculous nonsense noises as you try to speak just so they can begin yelling at you to "let them finish" or they'll hang-up on you. Such a joke. I suspect the assistant was deliberately trying to "trigger" me in attempt to get me to match their aggressive energy (unsuccessfully, i might add), just so they could turn the blame on me. VERY manipulative and toxic behavior on Access' end. Then when complaining to their supervisor about their employees aggressive attitudes, they'll shamelessly gaslight you by using your own conditions against you by saying stuff like "hmmm.... well, maybe you triggered my employees PTSD. You should maybe try to be more considerate of their feelings :)" in a passive-aggressively cheeky tone. I caught them doing this in a conversation i happened to have been recording, and the second i informed them that they were being recorded, they did a desperate 180 in a lame attempt at damage-control. They did this because they know that what their doing is VERY wrong & unprofessional. I still have these phone-call recordings saved, btw. Their therapists will also stare into space and offer zero insight or coping-strategies for anything (that is, whenever they aren't frequently cancelling you at the literal last minute before a scheduled appointment). The most insight i received during therapy was my therapist reminding me every 5 minutes of how much time we had left in our appointment. And their med-managers will attempt to "diagnose" you with random conditions less than 3 minutes after speaking to them for the very 1st time, to justify why they can't give you the meds you're already currently prescribed. I had them tell me that i shouldn't be on my ADHD meds because i also have PTSD, despite me taking these meds for years with zero issues. Less than 5 minutes after meeting with their med-manager for the very 1st time via telehealth, they legit tried to tell me in a very matter-of-fact & "what i say goes" tone that my ADHD meds will make me "paranoid" due to my C-PTSD, again, despite zero reported issues in that regard from my multiple years of taking said meds. Nonstop gaslighting & victim-blaming with these people, it almost seems like these people treat mental-illness like both a silly little exploitable joke & a way for them to make EZ money off of others. These heartlessly antagonistic vultures should be avoided like the plague.

This place is a joke and I would strongly advise against using their services. First of all, my son has been using this facility for 4 years. Throughout that time we have had issues with CBRS, phone calls not being returned, billing issues, and rude incompetent staff. I spoke with a clinical director who informed me Kim felt his needs could not be met by her and she recommended a psychiatric doctor. I asked that they continue his care until we were able to schedule with a new provider and he agreed that should be the case. However Kim cancelled the appt the same day without notifying us. Mind you, a couple weeks prior he started experiencing side effects with meds and any voicemail I left went unanswered. I was told I had to wait to meet with her to make any med changes. On top of that this facility failed to bill insurance correctly to get the genesight test paid for and after many failed attempts by genesight to get them to correct it it was finally done a week after the lab received the results. I have reached out to many other facilities which are shocked by this unethical behavior. This facility does not care about your mental health needs or any issues that arise.

The office staff seems to be incompetent. Never checking voicemails so it seems because I never get a response from any voicemail I leave. They rarely answer the phones either. I had a pretty rude experience with a med manager there which I will be switching back to my current mental health clinic for med management services again. I don't deal with unnecessary rudeness when I happen to be respectful and polite. 10 out of 10 would not recommend this place, unless you want to deal with incompetence.