ActionCare Pediatric Therapy

Front desk rude always, constant turnover, under performance standards when it comes to quality of customer care, therapists seem nice though!

I just wanna give a huge shoutout to the recepcionist Edith for being so nice and scheduling my daughters appoiment and being so accomodating to my schedule! She is super nice and very respectful as well. 10/10 customer service!

Miros the girl in the front was so accommodating, she moved the schedule for me to go in later on that way i wouldn’t miss my sons appointment. She was very helpful and kind, my kid loves coming with Cory! Great clinic

Love them here ! 🤍 they treat my little one the best ! She loves coming !

I had a tough time with other clinics, but the girl in the front with glasses took my sons referral and called me right away and scheduled me. She offered me a good schedule that works with my job time and i love the therapist which i believe her name is Stella! Thank you

Front office is quick to tell you you can not be moved to the afternoon because your daughter has bad attendance when there the ones that are constantly cancelling or rescheduling. Also therapist seem to be constantly quitting on them. I originally went to the horizon location but had to move to montwood location because therapists would constantly quit or have “emergencies” every week. Lady at the front seems to enjoying denying you services or even showing compassion how is it that she works at a place with children. I had mention to her that i haven't been able to go to therapies because i had my baby and shes been in and out the hospital. Instead of offering a better schedule that fits my needs since it is my insurance thats paying she proceeds to offer to place my daughters services on hold . My son used to there 10 years ago and wow things have changed alot. Then i call back to speak to a manager and she doesnt even know whats the reason for my call and proceeds to tell me that her manager agreed to putting services on hold tf and when i tell her its not about that she says that the manager is not there anymore weird i thought she had just spoken to him/her.

If I could give this place no stars I would. From the start communication was horrible. I had to be calling them to see if they got paperwork they requested. I then scheduled an appointment there for occupational and physical therapy for my daughter. When I took her in for her physical evaluation the man doing the evaluation, seemed like he didn’t know what he was doing, for her second evaluation for occupational the therapist was amazing can’t complain there. They told me they would give me a call once insurance approved everything again. A few weeks passed and didn’t get a call from them. I decided to call today and they told me they couldn’t even find her file so they would have to talk to a manager then get back to me. They thankfully got back to me the same day but said they were too booked to see my daughter and it was best to find another clinic. This place is a joke.