Ascend Autism

I found Ascend through my insurance carrier. I am as so happy they called me back and they have been apart of our lives for the past 8 months. Our daughter has made great strides with the Behaviorist. Ascend’s was a godsend in so many ways. Thanks for coming to our home and helping our family. We don’t ever regret our decision❤️

Ascend worked with us to find the perfect ABA therapist for our 10-year old son. They took the time to get to know him (and us), and matched him with someone with whom he can relate and look up to. Steven has become like a family member to all of us, in just a few short months. The whole team coordinates to ensure services are effective, and therapeutic goals are continually updated, customizing the approach to meet our child’s needs and progress. All emails are responded to promptly, and we are notified of any changes well in advance. We have weekly observation visits from a supervisor, who has also provided parent training and feedback sessions, and works with the therapist to select therapy activities and evaluate data. We’ve seen so much growth and progress over the past 12 weeks: better communication, focus, persistence, and grit, and increased confidence and self-advocacy. We couldn’t be happier to have found Ascend, and highly recommend them to other families.

Ascend Autism has been a lifeline we didn't know we needed. As a mother of two children on the spectrum, Ascend has always supported my husband and I with their development in a SAFE, caring, and nurturing way. If there was ever a time that we wanted progress updates, discussions on goal setting, or general guidance from the team, they are always there to talk things through. We have met and spoken to many team members at Ascend, and while they are all great to work with, our BCBA Jennifer has been extraordinary with both our girls in a home setting and at the center for over 2 years. The BTs we have been paired with are also fantastic. Bianca has been such a great addition to our support team and the progress we have seen in Molly has been amazing. I am happy to speak with any parent who is considering Ascend as I highly recommend them. My girls have made so much progress under their care.

Ascend Autism literally did more damage to my son then they EVER helped. We got nothing but the run around. They took forever to administer the necessary assessments for the insurance, after having our information since late 2022. Family strong diagnosed him Aug/Sept 2022 and sent all the information to this company. We didn't even get the assessments started until early April. They severely lacked in communication with us. They had therapists, then they didn't. They had someone finally, then called to tell us the person had a restraining order with someone that was about a mile away and they had to find someone else. They hired someone in June but this was ONLY for summer this person could not any hours once my son school was going to start in the fall. Then one day, they sent an email and said they would be at my home June 20th, and they would be here all summer from 11am till 3pm. I made sure the entire summer was open for them, so we could all learn together. I am a substitute teacher and I have the summer off. The only positive thing I can say is their BCBA Shelly was amazing. She is their only saving grace. The therapist they hired, constantly cancelled, and I called and would let them know. The thing is, she would promise my son she would see him tomorrow. Then cancel or be late or leave early. My son is very very specific about time and routines. Between June 20th thru July 11th. We never got 20 hours worth of therapy. They currently still owe us over 20 hours of service that was never performed. Once they found out that my insurance was being adjusted for August 1st. They called and told me they would not bother wasting anymore time finding a therapist for my son. I cried and cried and told them how awful they have been to us. How awful they were to my son. They did not care. Just that was nothin they could do, and if I wanted I could let the current therapist show up when she could. Why ? To do MORE damage to my son? They just wanted to collect the insurance. They let me go and NEVER checked on us after. Never offered us any alternatives. As soon as they heard an insurance was being adjusted they dropped us. LITERALLY SAID THEY WOULDN"T WASTE ANY more time looking for a new therapist for my son. Never gave me any other monetary options or suggestions on how to handle anything. We have been struggling and struggling and this company made LOADS of promises. They delivered on nothing. I literally looked into getting an appeal on our insurance but this company did not care. I literally sobbed on the phone, and though our insurance didn't end till August 1st they still didn't feel like my child was worth the effort. This was the first time my son was supposed to receive services. He was DESTROYED emotionally and socially by this company. STAY AWAY FROM THIS COMPANY. They only care about doing assessments and collecting insurance money. I wrote to government agencies and including my insurance company to lodge complaints on the terrible service they provided. Customer Service awful, their management awful. They left us high and dry with no direction and no help. UPDATE: NEVER CONTACTED ME BACK. NEVER. What about all the other issues? 1. Lack of Communication 2. LACK of service 3. NO AVAILABLE THERAPISTS. You never offered us any other options or asked if we could pay out of pocket, or use our other insurance coverage of AETNA. What you can control is your employees. You have zero response to that. Either way stay away from this company, do your research. Check our previous employee reviews. I did not state I wanted to end services immediately. When you stated you did not know if your current therapist would be available, I stated I did NOT want a new person to come and cause MORE damage to my son. You guys are awful, stop trying to smooth it over. YOU NEVER CONTACTED ME again after July 11th. What a disgrace, can't even own up to your mistakes. Stop acting like this is our fault when you gave us nothing but the run around.

We have been with Ascend for a year now and they have been the most amazing provider we have ever worked with. Our daughter Olivia has made so much progress with them! She was practically non-verbal when they started working with her and now she is able to communicate her needs. We have the best team working with our daughther. Our BCBA is very experienced, thoughtful and really involved. The BT that comes in every day to work with Olivia has been just wonderful. My daughter loves her and they have been very successful at implementing all the strategies and programs that my daughter needs to learn. I really believe that working with Ascend has made the biggest difference in terms of Olivia’s progress. I like that their sessions are play-based and they respect Olivia’s personality. I can only recommend their services.

Ascend Autism teach kids to be independent and be self aware of their surroundings and people. When I started the program I didn’t understand how a program can help my son. Everyone is different and they made an assessment plan tailored just for him. We started around August, 2021 and already starting to see some changes in his behaviors. The staff are knowledgeable, caring, attentive, consistent and professional. They are not only teaching our child, they also focus in training us, our child’s teachers, and siblings. We have become this amazing team! We are very pleased with our decision to give Ascend Autism a try. It has proven to proven to be a valuable aid for our family.

I wish that we had the same positive experience the other reviewers had. Our son was diagnosed with autism and had no language at the time we reached out to Ascend Autism. We were told we were getting a BT "with experience" only to learn her only experience was working in a day care, not working with children on the spectrum. Our original BCBA was not very involved and wound up leaving the company shorty after being assigned to Ryan. We were then given a BCBA with a lot of experience and we were very hopeful our son would take off once she started working with our BT. Our BT was very kind and built a fast rapport with our son. However, she did not come with new ideas or strategies to help him. In the 6 months our son worked with Ascend Autism we cannot attribute any new skills or language to these therapists. There was no structured format to the sessions and this was frustrating to watch. When we decided to terminate the therapy, we thought the right thing to do was talk to the BT first since we thought we had established a good relationship with her. We thought there would be a process to ease out of the services and she said she would contact admin and get back to us. However, this was the last we heard from her. No response to texts or calls and didn't even say goodbye to our son. To say we are disappointed is an understatement. I hope other people have a better experience and my advice would be to speak directly to admin with issues or concerns instead of the BT.

Ascend Autism has been wonderful with my son who has high functioning Autism. Since he began services he has become more social, more flexible and overall more willing to try new things. He loves his therapists and his sessions. He doesn't even see it as therapy. It has been wonderful for the whole family.

I have been working with Ascend Autism for about 6 months now and I have say that they have been amazing. I have a wonderful team working with my grandson and they are always professional. They keep us involved in his program planning, they ensure that we understand and agree with any changes that are made, and they’re and they incorporate any suggestions or requests may have. Real teamwork! The collaboration has allowed my grandson to make unremarkable progress over these past few months. Overall, our experience with Ascend has been nothing but positive. Keep up the good work Ascend!

I can’t begin to describe what a profoundly positive and enriching experience this has been for my son. My son’s therapist keeps him engaged and communicative throughout the entire session. They have developed a wonderful camaraderie and my son trusts and feels comfortable speaking with his therapist. The staff are very pleasant and work with you to find the best fit for your child. I am so thankful we found Ascend Autism.