Ascend Behavior Partners

This place has done the most to try and get my son in. Battling insurance for my son just to get an eval. They have been quick to respond, call back and have been very communicative. Now I have not seen a Dr yet, they are still battling but they have kept me updated. Walker has gone above in beyond with his efforts in communication and acting as a bridge between me, their insurance team and my insurance company. Without them, navigating the system would have had 200x more stress on to my plate with being a Florida refugee (lol) and transplant. I can only hope their drs and therapists are as amazing as Walker. Great job man. You’re doing more than the most.

They care so much about these kiddos and partnering with families!

👎🏼👎🏼

I had to report Dr. Jenna Scott and Ascend Behavioral Partners to the CO Department of Regulatory Agencies because they refused to give us the psychological evaluation results for my 6yo. Jenna gave flippant excuses 3 times as to why it wasn’t being delivered, and there is no way to contact her over phone. She told us to apply for benefits that require you to submit paperwork within a 2 week deadline, otherwise you have to wait another 6 months to reapply. It has now been 2 weeks and we are stuck in an Ascend hamster wheel. Ascend has totally screwed us over. The representatives I spoke to, namedly Walker for one of them, said they would talk to their supervisor last Thurs about these concerns. When I called Monday morning, Walker stated he would now contact his supervisor (he never followed through). Apparently no staff have access to client files, so only Jenna can send them. But Jenna can’t be reached. Also, there is little to no way to contact anyone at Ascend unless you go through Walker - who has consistently displayed unprofessional, uninformative, and deceitful behavior. He will say he will do one thing and has zero follow through and a spiky attitude. The other rep I spoke with tried to transfer me 5 times before realizing she couldn’t because a voicemail box didn’t even exist for her company. She refused to connect me to a rep until I left a voicemail - but it didn’t even exist. 30 minutes on the phone of endless transfers she realized this. How do you not know about basic communication systems within your company? Why can no one be reached? Lesson learned: DO NOT TRUST THEM. Do NOT do your business here. I have never witnessed or experienced such blatant disregard for patients in my life. This has devastated the path of recovery and services for my family. We have already suffered waiting for a diagnosis on endless waitlists, and now this? We are just trying to get help and services for my special needs son. It shouldn’t be this hard. I wouldn’t wish this on anyone.

I would highly recommend you look at other providers in the area of Colorado. We had terrible experiences with this provider and their RBT's. All were of limited experience and ineffective of transitioning on goals as they were often too rigid. As an example to this, our daughter is speech limited and when she moved to from a "my way" method they implemented and her just saying "I want", they decided to stick with the more limited communication of "my way" because it is how they (RBT) was being graded and would not meet her ask until she stated "my way". After our second RBT was fired between families, we had little information provided and were given temporary RBT's that would be available on limited times and when cancellations occurred. They failed to find another RBT so we cut ties with this provider. Do best for your child and look at another provider and we provided our insurance provider of similar information. We were intensely skeptical to ABA, this experienced drove us completely away from ABA all together and into other less obtrusive therapies.

I scheduled an appointment for my son to have an evaluation two months ago, they couldn't do the evaluation until the last week of July. I received a call today to inform me they couldn't do the evaluation because I need a referral from my sons pediatrician. But nobody felt the need to tell me this 2 months ago. I can't help but feel that this is intentional. 😂 I can happily use someone else's services.

We were receiving therapy for 5 months and my son had been thru 3 coordinators, and 7 rbt's. The last rbt my son had, had a better opportunity, and the new rbt was supposed to jump on board with him. Left the office for 3 days the day she was supposed to meet my son and was supposed to contact me for session and never got in touch. No one thought it was in my sons best interest to continue his sessions. The coordinator shae didnt have no interest to figure out the issue, and resolve it. Nor a transition. I wouldn't recommend this to anyone else if you are looking for consistency and are really concerned about the success of your children, I'd look elsewhere.