Assessment & Therapy Associates

I find the office staff to be very negligent. I have not seen anyone there because I was waiting for nobody apparently. My Behavioral health specialist NP referred me to a Doctor at this office. I've been waiting for months for a call. I called them and the receptionist said the doctor isnt available to take on new patients and they dont have the staff to call people to let them know the provider is not available. If I had known that I wouldve been referred to someone else. I have been dealing with a lot of issues that are apparently ptsd related. Its coming out in ways that are problematic to me ad people around me. I needed to know this information. There is no way this office can not call people to tell them this necessary information. Smdh. This is so negligent of you.

Very professional communication. Thank you ATAGF.

Highly recommend. Been going for 5 years and don't have a single complaint. Wonderful staff.

I had an appointment scheduled for about four months and when I arrived today, I was told by the secretary that my appointment had just been cancelled and filled by someone else on a waiting list. Apparently they have a policy where their prospective patients are required to fill out all paperwork by 5:00pm the day prior to their appointment. I was unaware of this, and the secretary told me they tried calling me multiple times, they left me multiple voicemails, and sent multiple texts. I received no text, and only one phone call with one voicemail, but I was working all day and I’m used to receiving spam calls so I didn’t think I was missing anything important, especially since I wasn’t expecting them to call me the day before my appointment. Of course that responsibility is on me, but what I don’t appreciate is the amount of blame that was put on my shoulders once I got to the office. The secretary explained that their cancellation policy is to protect the doctor’s time since they typically have frequent no-call-no-shows, which I understand, but that means that for the patients in my position, we’re just out of luck. The time of the doctor is prioritized over the time of their patients, and in my case I just spent four months waiting for this appointment when I could’ve been seeking treatment elsewhere. Furthermore, when I expressed my frustration that my time wasn’t being respected, the secretary was extremely condescending and basically gaslit me for being frustrated with my cancelled appointment - that it was my responsibility to fill out the paperwork, and if I want to reschedule, the next available slot would be in April. I could potentially make it in sooner, as long as I get my paperwork filled out ASAP. This is the only office I have been to where the precedence put on paperwork is enough to forfeit a clients appointment. I left sobbing, and considering I went to this office seeking help for my mental health, I am disappointed that their customer service had no regard for my well-being.

In today’s world that we all live in. So many people frown on therapy having been at some very low points in my life. And having the staff willing to meet with me from the comfort of my home is so wonderful. I understand that mental illness is a hard topic to talk about. Dr. Olson is so easy to talk to and makes me feel so much more relaxed. It feels good to get some things off my mind in a confidential setting. Will continue to go to her for years to come.

Therapy is, of course, a hot topic in this society. The fact that so many people are afraid or otherwise resistant to the idea of therapy saddens me. I started going for the first time a few weeks ago, after my 18-yr-old little brother committed suicide. This is the hardest thing I've ever gone through in my lifetime, but the saddest part is how many people have gone through or are currently going through something painfully similar. Going to therapy here doesn't change anything. It doesn't "fix" anything. It doesn't make everything better. But it helps. I don't always look forward to my sessions with Chuck, but I always leave feeling more relieved than before the appointment that day. Chuck is great, very easy to talk to and down to earth. I plan on continuing to see him for the foreseeable future as long as I still have health insurance. And if anyone is reading this trying to find a therapist that might work for you or wondering if therapy could help you at all, it doesn't matter what you're going through. It's worth a try. I HIGHLY recommend giving these people a call. If you're not ready to talk about the issue on the phone, don't worry. I didn't tell the receptionist anything either, it was too painful right away. Just say you don't want to talk about it on the phone, and the therapist you meet with will relay the gist of it to the receptionist later to take care of the insurance stuff. If you're looking around for a therapist and you've read this far, I want you to know YOU MATTER. There are people who love you and care about you, and you should take care of all aspects of your health because you deserve to be happy and healthy. Wishing infinite chill to all. 💚

👍👍Top Notch! 👍👍 I Would Trust anyone who is employed here to assist anyone in my family. (And then find the right person to help...if it was outside their skill set.) or at least have the opportunity to grow as a therapist. Wow! That is some very powerful statement. Considering I have a dynamic and complicated family just like everyone else. So our problems are everyday and ordinary. It is just the volume, magnatude and intensity of distress our family deals with or has managed to move forward with that literally blows everyone else away. We look pain in the eye and face disease with our Hearts ❤️❤️ on our Sleeves. We Love Deeply and Miss intensly our 😇dads,🚜🚤our brother☃️⛄️,🚴🏼‍♂️ ⛄️⛄️And Friends who died too young😭and mom who is still here but changed by a Stroke of back ☘️luck🍀 “It’s just a Folkers’ thing....you wouldn’t get it. So don’t try to understand. Est 1957 It not why we complain...it is Why we don’t. Life is to short: “Each day is a gift-Make someone smile” because you might wake up tomorrow wit ALS and wished you did. Life is always just one Garth Brooks Song away from sanity. Today I have 3 favorites: 1. “Life is Therapy” 2. “Pushing Up Daisies” 3. “The DANCE”....of course. Hold the ones you love tight. Even when they are hurting so bad from their ghosts. Know that God is Good and keep you Faith as the foundation of your being. Because you can have 3,303 people tell you the love you and care for you...but their is only one you. And you have to take care of you no matter what or how annoying it seems. This is turning in to more of a testimonial...but I absolutely know my quality of life would not be what it is today without the care and Support of Dr Jackson. He challenges, confuses and frustrates me as I do to him. But at the “End of the Day” he still brings his ‘A-Game’. I am going to let the members of my immediate family chime in on this rating of the Facility It used to be 1/5. I was the one. Yesterday it was 4/5 80%. And I let my husband of 31 years, my 3 daughter 19, 25, and 27 vote too. I Love my family and all of my support team. Lori Folkers MR#57