Aurora Health Center

This organization is a literal nightmare. Unprofessional, miscommunication, poor interpersonal skills, and fraudulent behaviors and billing practices. If you make a complaint nobody will properly follow up. My son received delayed care due to unprofessionalism and negligence. Stay away.

Aurora healthcare, wants to milk my insurance, I got a CT scan, now they want me to make an appointment to discuss my CT scan. So they can charge me for an office visit. I have a kidney stone that needs to be removed. They want me to keep coming in for office visits to discuss the issue. So they can milk my insurance, guess what. I have to pay for these office visits, because I have shitty insurance. I cannot afford multiple office visits. We need to go right to removing my kidney stone. Make an appointment for that. You want to discuss the results of my CT scan do it over the phone I may have to take them to court because they are refusing treatment. Because this place is an insurance scam

I am very disappointed with Aurora Health Care’s billing system. Patients deserve to know the real cost of treatment before seeing a doctor, but Aurora does not provide this information. At the front desk, I was told the visit would cost $35, yet later I received bills for several hundred dollars. This kind of practice is unfair and misleading. Every patient has the right to clear and accurate cost information before treatment so they can decide whether to proceed. Patients cannot predict billing codes or final charges—only the hospital knows that. Aurora should be contacting insurance companies on behalf of patients to provide an honest estimate before treatment, not surprising patients with inflated bills afterward. Patients should not have to fight for transparency or risk receiving unexpected bills that cause financial distress. If Aurora believes that every patient must request an estimate, then in practice Aurora should automatically provide that information to all patients before treatment. Failing to do so harms patients and undermines trust in the health care system. When I tried to resolve this issue, Aurora never truly listened. Each time, I heard the same repeated answers from different people, without anyone taking real responsibility. Fortunately, my insurance company stepped in and corrected the payment. Unlike Aurora, my insurance company actually acted in the patient’s best interest. To make matters worse, my insurance company resolved the claim (instead of Aurora Health Center) so that I was only responsible for $35. However, I had already paid $70 at the time of the visit. Instead of showing that I had overpaid, Aurora’s system recorded it as if I had only paid $35. This is not just a simple mistake—it feels deliberate. By doing this, Aurora avoided showing that I had overpaid and would not have corrected it if I hadn’t complained. This experience makes it clear that Aurora is more focused on collecting money than on respecting its patients. Until Aurora changes its billing practices to be transparent and accurate, patients will continue to be misled, disappointed, and financially harmed.

Love coming here for treatment. Wonderful care and professional treatment.

I told my daughter to come here because the doctors are good. She was "seen" by Dr. Manne, and left feeling so let down and embarrassed. She was scolded more than helped. I will not say what the doctor told my daughter, but I'd like to give this doctor a piece of my mind. Just awful!! ******************************************************************* IN RESPONSE TO YOUR COMMENT- While I understand that every provider has their own style, respectful communication should always be a standard—especially when dealing with young adults seeking care. My daughter left feeling not just unheard, but discouraged and humiliated. This wasn’t a matter of misunderstanding a diagnosis or differing expectations—it was the tone, delivery, and lack of compassion that was truly a disappointment. What makes this more concerning is that a student was present and observing the interaction. It’s disheartening to think that this behavior could be modeled as acceptable clinical practice. These teaching moments matter, and the example set in that room fell far short of what I would hope future providers are learning. I hope this feedback is taken seriously and used as a chance for reflection. People come to urgent care not just for medical treatment, but for reassurance and professionalism. In this instance, that was far from the case.

I went into here with my girlfriend and they purposely went into her files, made her wait for an hour to be even checked by a doctor(she wasn't even on the list to be seen), and gave her a note that is useless for a work excuse. Some of the most rude people just because they want to. Ridiculous behavior by grown adults.