Autism Behavior Services

I scheduled a call via their website calendar to meet with the intake coordinator/administrative assistant (Laura B.), and on the day of the appointment, via video call, she never showed up. I emailed asking if she was going to join the call and got a response hours later saying, "Can we reschedule the call... I'm out for the day." I said, "Sure!" A day later, I got an email asking for my number, which was provided when I filled out the contact form and the appointment form. Regardless, I provided my phone number again. It has now been 8 days, and I have never heard back to reschedule, begin the intake process, or to know if they have capacity for my child. Unfortunately, there is a dark side to ABA service providers where they are careless, unprofessional, and just care about billing hours. Our children deserve better, and I leave this review here so that parents can steer clear of this provider. If this is the initial process and response, I can only imagine how unorganized and painful the scheduling, insurance, and ABA therapy is going to be further delaying services for a child.

False information in there website. The website said “ We are proud to serve all active and retired military families throughout Riverside County” but when I called they don’t even take Tricare insurance. Time to update the website I guess.

I never got a call back for my son to start speech this is ridiculous it's been since last May, and nothing I have emailed them and called so many times I shouldn't have to because you guys responsible for your service to call your patient with updates. I was told my son will start speech in the fall will that never happen. Now we are in February, and the last time I talked to them was in October about my son being on waiting list and now that I emailed you guys I'm block wow bad service I will definitely not take my son here. I will find better service somewhere else because this place suck at keeping track of their patient.

I cannot recommend Karen Dubon from Autism Behavior Services highly enough! I am a special education advocate and had the pleasure of partnering with Karen to support with the IEP process for our shared clients' young child. As this child's BCBA, Karen's input and expertise were essential to securing the best educational placement and supports for this child. I was very impressed with Karen's collaborative and professional style. Her excellent communication skills, knowledge, warmth, and contributions highlighted that she truly cares about the children and families she supports. I would love the opportunity to partner with her again and plan on referring my clients to her, should they need ABA therapy for their children. Karen is amazing!

Said they would work with me then dropped me saying i didnt message them even BOTH my mom and I did.

This is an excellent place, they train their employees very well and I am very satisfied with their service!

I have nothing but good things to say about this company. Professional and friendly! Staff are well educated and consistent. I would highly recommend!