Avera Behavioral Health Hospital

First thing in the door we had to wait while the receptionist found the employee that ordered the Subway sub from Doordash. She told us to have a seat while she was on the phone 2 or 3 times calling around. Finally someone came down and paid for the sub and then we were talked to and got our paperwork started which only took a couple minutes. Why not tell the Doordash girl to hang on a second and help the mental health patient? We sat there for maybe 15 minutes while all of that was going on. Really? That sub is a priority over someone having mental health needs? My mom was there just 2 nights and then they released her. They blamed my mom's mental health breakdown on a bladder infection and released her back into an abusive home. This isn't the first outburst my 83 year old mom has had. It has NOTHING to do with a bladder infection. They didn't even let the infection clear up before they released her. They just wanted her gone ASAP. Don't ignore these reviews everyone. I am not impressed. I wonder if they even read these reviews. Bad review after bad review for years now and very few responses from Avera. Do they care at all about offering good service? If I could give zero stars I would.

At first, I felt a bit nervous because of some of the reviews I had read, but our experience at Avera Behavioral Health was truly excellent. My adult son was hospitalized for eight days, and from the very beginning, the care he received was professional, compassionate, and respectful. The nursing staff treated him with dignity at all times, and as a parent, I felt included and supported throughout the process. The entire multidisciplinary team stayed in close communication with me, keeping me informed about his treatment, medications, and overall progress. They took the time to listen, answer my questions, and work together with me to ensure my son received the care he needed. My son shared with me that he felt respected and well cared for during his stay. He also received a visit from the chaplain, which was a meaningful source of spiritual support for him and for our family. By the grace of God, my son was discharged in much better condition. Considering everything, this was a very positive experience, and I am deeply grateful to all the staff at Avera for their professionalism, compassion, and dedication. Thank you to everyone at Avera Behavioral Health.

Dishonest healthcare. They very much treat men worse than women concerning mental health issue. Multiple men I've talk to have had terrible experiences here. Had to fight to get in. Then the D R, who is a medical teaching Dr totally doesn't take into account the patient at all she is not a partner. It's so bad I'm going to complain to the medical board.

I was just in the outpatient partial hospital program. Regarding the group itself I did receive a lot of advice and support from the people who were in the group with me. Except for the therapist’s when I would look at my daily reports it was a lot of things like I was quiet and didn’t participate. After 3 weeks I had hoped to do the intensive outpatient therapy program but was told by my caseworker that I needed to sure more participation and not to talk about random things that didn’t pertain to the groups. Well sometimes I let others talk and I listened and we only have 1 hour everyday for group therapy so I was not the only one that was talking about problems outside of the therapy group. At least I wasn’t sleeping or on my phone constantly in group. I feel like I have been violated regarding my patient rights and will be filing a complaint!!

Hiring a lady who obviously peaked in high school and makes it everyone else’s problem to run the front desk probably isn’t the best idea for a mental health hospital.

They don’t know how to help you or your loved ones.

My child went there for a couple days and the day of release had a meeting with them and they were amazing every time I called to talk to him. They were very polite and informative.

Medical malpractice all over and no training on mental health dx. Poor excuse for a BH facility.

Holy moly this helped me so much the people there are so nice! Also give Dj a raise he deserves it

Malpractice and medical negligence in screaming amounts. Deprevatikns of rights. Failure to comply with ADA standards. Refused me food for 16+ hours, never told me when food was another option or provided dietitian or even something as small as nutrition labels. Requested disability aids multiple times. Had to scream for a wheel chair after my mobility devices were taken from me and nothing put in place. Asked for a shower chair 4 times and denied every time, regardless of the big yellow fall risk sign on my door. Denied internal medicin by psyciatrist multiple times and was not allowed to see an internal emergency dr until after the state rep can to lift my hold. My involuntary hold wad actually extended due to this, and me requiring and Mri of my head after my face went thruough a wall. I was told by psyc that I didn't request is immediately after overdosing on uppers and then overdosing on downerd and fueled by manic and adrenaline. Bc I didn't request help then I sure didn't need any help after the pills and adrenaline wore off. They also refused to contact the sioux fall department of veteran affairs. Regardless of me yelling to go to the VA. They never even attempted to contact the VA per the Sioux Falls VA payc dept supervisor. They were aware that I am a 100% VA disable vet for PTSD alone. Yet refused all my demands to contact the VA. I had zero food or pain or ADA help until a floating nurse named April I believe showed up. She finally brought me an apple, orange, and a few string cheeses. This was the only food I had received the entire time i was there. Nothing before, and nothing after. She also brought me grievance forms that i filled out and signed and submitted, not sure if anything was done. Now they dodge all my calls and attempts at communication. Almost like there intentionally hiding. Do they know the rights they deprived me of? Is this a common occurrence? How many other mental health patients has avera victimized with their torturus practices? This place is as crooked and corrupt as they come and the state rep located in Vermillion and that works with sandord Vermillion is just as shady. She is intentionally sending people to this prison. I belive their should be an independent and in depth investigations of these private facilities taking government holds and flat refusing proper care. Has anybody notified their malpractice insure of their standard operations procedures? Does anybody know of an attorney taking class action cases?