Axis for Autism

My experience with Axis for Autism has been deeply disappointing and raises serious concerns about their professionalism and ethical obligations. In my opinion, the entire process felt misleading, scripted, and not aligned with good-faith clinical practices. Based on what I observed, the operation comes across more like a billing and paperwork institution than a medical provider genuinely invested in patient care. As a parent, I ended up doing most of the legwork, providing context, history, background, and detailed information — yet the doctor assigned to us appeared unprepared, disconnected from the case, and unable to articulate basic information clearly. The interaction felt extremely scripted, almost as though the responses were read from a template rather than based on actual clinical evaluation. Several other reviews describe the exact same thing, and unfortunately my experience matched those concerns verbatim. I was also extremely troubled by what appeared to be a lack of understanding, precision, or clinical depth, especially given that I have had two individuals diagnosed in other states — one in early childhood and one as an adult — and Axis for Autism completely missed the mark. Nothing about the evaluation process inspired confidence, and it did not reflect the standard of care I would expect from qualified professionals. In my opinion, Axis for Autism failed to fulfill their obligations as mandated reporters and did not uphold what should be a fiduciary duty to the patient. The experience came off as biased, dismissive, and not patient-centered, which is unacceptable for an organization dealing with vulnerable individuals seeking legitimate diagnostic support. The feedback process felt like the priority was simply checking boxes, sending surveys, and moving on to the next case — not actually understanding the patient. It felt like I was diagnosing my own daughter, not the doctor. That alone speaks volumes about the quality of service provided. Based on my experience, I strongly believe that insurance companies, regulatory bodies, and the appropriate state oversight agencies should review this organization’s practices, as they appear inconsistent with what families reasonably expect when seeking autism evaluations. I cannot recommend this place. In my experience, it did not operate in good faith, showed very little genuine care for the patient, and felt more like a scripted financial process than competent clinical care.

This place is an absolute joke. If you want real answers stay far away from them. I took my daughter here and they said she wasn't autistic even though there were clear signs that something is wrong. I took their advice and left it alone even though my gut was telling me something different. I later referred someone else here who's child already had the diagnosis as a kid and is now an adult (23yrs) who has had an IEP her entire life and is on social security which means they have declared her autistic as well. And yet somehow these people failed to give her a proper diagnosis. Just to be clear this young adult is not borderline autistic. She is OBVIOUSLY autistic! This place needs to be investigated ASAP!

they never answer their phones. i have spent over an hour today calling them. once your past the menu the avarage time before your hung up on is 3 minutes. immagine just how many times you have to call and still no one answers? it just makes an already stressfull activity worse. get more people to answer calls or turn off the auto hangup.

The Doctor completely skipped our appointment. They only offer phone call/ video call appointments for feedback after the initial evaluation. Received no call, email, or anything to cancel or reschedule. Doctor was just no show and we were left in the dark. The first appointment in person for the evaluation was supposed to be 2 hours long, we were only seen for 40 mins. I’ve been calling this whole week and leaving voicemails every day. They never answer the phone. Hopefully we can just get the feedback we need to determine if there is a diagnosis for our son or not.

When I first came here, I was already told by PCH (Phoenix Children's Hospital) that my son was not autistic. Then came the rejection of treatment for him at the age of 10. When I found out about Axis for Autism, I hurried to schedule with a provider who was able to give me a full list of what my son needed, and with her diagnosis, I was able to branch out and start researching different services like speech and ABA therapy. I have never tried Axis for Autism's services besides their diagnosis, but without her, I would never have gotten the services my son needed for his autism. I have since enrolled in some of their parent group classes and hope this place finds more people who care about this program and help it expand. I met with a specialist who is trying to connect other mothers and families who need answers and help with unanswered questions. I hope they continue to support the autism community.

I’m so happy I found Axis for Autism! Coming from Maryland (East Coast), the local waiting lists were over three years long, and I needed answers for my son as soon as possible. Axis for Autism was incredibly affordable and efficient. They considered input from all of my child’s caregivers and guided me toward the right resources and support. Thanks to their evaluation, I’ve been able to schedule back-to-back appointments like feeding therapy, ABA, and more. I’m truly grateful!

I'm incredibly thankful and grateful to the entirety of the Axis for Autism Team, and would absolutely recommend them for anyone who has had doubts or suspected that they might be Autistic, or even for a family member. A bit of context and backstory, I had struggled a lot between 2021-2024 due to the fact that I had become aware that both assessments I had done in the past, did not have the diagnosis both Psychologists claimed to have provided to me and had explained to my mother as well. It was really hard to explain to others how much imposter syndrome affected me as an autistic individual who has had social-emotional difficulties throughout my entire life, and as I grew older it became more apparent to my mom that I needed help and that something was off. My first assessment was done back in Mexico 2017 with an Institute of Neurodevelopment & Child Neuropsychology Unit. I honestly don't really blame my mom for not knowing that Social (Pragmatic) Communication Disorder (SCPD) and Autism Spectrum Disorder (ASD) are in fact two entirely different things, though very easy to confuse with one another (despite the fact that the Psychologist explicitly told us I was on the Spectrum). Fast-forward to 2019 here in Arizona, I was severely struggling with my mental health to the point where I had gotten hospitalized twice. This was due to many factors, including the change in environment and with how isolated I felt from my peers in high school, struggling with friendships and relationships alike. My Psychologist back then as well had also confirmed to me that I was indeed Autistic (though she kept using the Asperger's Diagnosis back then). Same situation, what was verbally explained/confirmed to me, was not the same on paper. Frankly, to this day I'm unsure of the reasoning as to why that happened, but it just felt like I was being lied to in a sense. The process with Axis for Autism in my opinion, went pretty smooth, definitely lots of paperwork to fill out but the more information the better! I made sure to include any past assessments or important information that would further help them understanding my situation and the way I function, outside of the tests being provided to me, I also made sure to provide written documents of my own experience. Since my mom has known me since day one and I still somewhat depend on her, she was also able to provide important insight from her perspective when it came to raising me as a child up till being a young adult. I felt heard and understood when I was provided the results that I do in fact meet the diagnostic criteria for ASD, despite me and my entire family already knowing, it just felt like a huge relief to feel validated and being told "I'm surprised you weren't diagnosed sooner". I'm aware that it is partially due to the fact that I had learned how to mask at such a young age, and my parents might've possibly noticed some behaviors and differences that maybe didn't raise concerns to them very early on, but it also is important to take into consideration of the way that Autism presents itself in girls might not necessarily be the same way as it may present in boys, and even still, no autistic individual is the exact same as the next one. At the end of the day, we're all part of the same community, and all autistic experiences are valid, whether they are a child, teen, adult, no matter the gender identity, sexuality, race, if you were diagnosed early on in your childhood or later as an adult, whether you require very substantial support, moderate, or minimal support, we all have our own challenges and strengths, and at times like these, we all need solidarity, and not division within the community. ♾️🌈 Huge thank you again to Axis for Autism!

The experience I have had at AXIS for Autism has been very pleasant and enjoyable. From the first moment, the staff has been very attentive, kind and communicative. My son's evaluation was very fast and the process so far has been incredibly diligent. Gema, Dr. Mendoza and Jennifer have made the process with my son easier and best of all, with their knowledge they have been able to accurately clarify many doubts and guide me to find help for my son. Here, I have been given support and confidence to understand and comprehend the incredible world of children with Autism. I sincerely appreciate their professionalism, dedication and interest that they have had towards our family. La experiencia que yo he tenido en AXIS for Autismo ha sido muy grata y amena. Desde el primer momento, el personal ha sido muy atento, amable y comunicativo. La evaluacion de mi hijo fue muy rapida y el proceso hasta el momento ha sido increiblemente diligente. Tanto Gema, como la doctora Mendoza y Jennifer, han facilitado el proceso con mi hijo y lo mejor de todo que con sus conocimientos han podido aclarar con exactitud muchas dudas y guiarme para encontrar ayuda para mi hijo. Aqui, se me ha brindado apoyo y confianza para entender y comprender el increible mundo de los ninos con Autismo. Sinceramente aprecio mucho su profesionalismo, dedicacion e interes que han tenido hacia nuestra familia.