Bloom Center For Pediatric Therapy

After asking for a bill for 5 months I was finally shown a statement because I contacted insurance and found that my child had received 2 different services when I only asked for one. A surprise bill for $1400 extra was presented to me. DO NOT TRUST MICHELLE, a wolf in sheep's clothing, who claimed she had our child's best interest by adding services that they needed even when I never consented to it. She replied she didn't need my permission to decide what my child needed and to pay the bill. SLP Hannah was amazing, but the owner Michelle is not trustworthy!

They do not communicate well. This was my first experience with speech therapy services and I got a surprise $700 bill after learning from my insurance company that my son had several sessions that exceeded coverage. At no point was I told how many sessions were covered or alerted that we would be exhausting covered sessions. When I notified the office I was only told that someone would be monitoring this in the future. I now know this situation is not the norm and I am disappointed that I was treated this way. There was also very limited communication from the therapist as well. She saw my son in school and I never met her in person. If I wanted updates I had to call/text. My experience at another agency in town has been the complete opposite.

The absolute best place for pediatric therapy.

My daughter is treated wonderfully here

My son had been going there for over a year and a half for speech therapy, same day same time never changed. I then started school and explained to them I may be 5-10 min late, they were completely fine with that. Next thing I know they asked if we could do a 9 am appointment on the same day and I explained to them we were busy. Mind you I have 4 kids that are all in extracurricular activities and we live 20-30 min away. So we agreed my normal time was kept and next thing I know their calling me to come in at a different time so when I got there she explained they gave my sons spot away and he would come in when there was a cancellation. So I called and talked to Dee when she explained to me there was “miscommunication” and there was nothing they could do. The following week I called to see when we could come in and Dee said she was formally discharging my son for no apparent reason. My son is 3 and that is a horrible thing to do for your patients mind you he had 2 insurances and we had never No showed. Awful place don’t do business with them! I wished my sons speech therapists would go elsewhere because they were great.

I am absolutely not impressed with Bloom Speech Therapy. I have been trying to get my child in for speech therapy services for for a while. I called some time ago and was told that my child was on their waiting list. After that, my doctor submitted a referral and a prior authorization for my child to obtain speech therapy from their team. I never received a call from any of Bloom's staff, so I reached out to them. When I called, I was told my child was not on their waiting list, that they could not find his information anywhere, and that an insurance authorization/referral did not mean anyone contacted Bloom. I know for a fact that my doctor and I called. The last thing I wanted to hear was excuses. Needless to say, if this is how the Bloom team manages things, I do not want my child going there. It has already been proven that he will not receive the attention he needs to progress.