Breaking Barriers Therapy Services

We are pulling our autistic child from Breaking Barriers despite loving his techs and BCBA. Repeated scheduling failures, “clerical errors,” and rigid fee enforcement directly harmed our child and were consistently minimized by leadership. Parents of neurodivergent kids should read this before enrolling. We are leaving Breaking Barriers Therapy Services despite genuinely positive clinical relationships. That alone should tell you how terrible our experience with the company has been. Let me be absolutely clear: the clinicians were wonderful. The company itself is reckless, incompetent, and emotionally unsafe for neurodivergent children. Over the past year, we experienced constant scheduling failures, last-minute provider cancellations, and shockingly poor, cold communication. On multiple occasions, we arrived for scheduled sessions with our neurodivergent child and waited up to 20 minutes, only to be told that “communication fell through the cracks” and no technician was available. I had to drag my screaming, kicking child, who didn’t understand why he couldn’t go play with his friends, back to the car with two other children in tow. These are not minor inconveniences. For a child with ASD, PDA, and anxiety, unpredictability and disrupted transitions cause real distress. Breaking Barriers treats these disruptions as clerical problems. In reality, they were preventable clinical harm that leadership repeatedly minimized. One incident alone should disqualify this place from working with vulnerable kids. During a 12–4 session, we were texted at 3:15 asking if we were coming to pick our child up. When we said no, because the session ended at 4:00, we were told a “clerical error” had occurred. What was not disclosed at first was that staff had already packed up our child, taken him downstairs to wait for us for 15 minutes, then reversed course and told him to go back upstairs and resume therapy. That unnecessary transition reversal sent him into a full dysregulated fit. Any competent ABA provider understands how destabilizing false transitions are for autistic children. The fact that this happened, and was later dismissed as a clerical issue, speaks volumes. And then there is the billing. When our child was sick and we followed illness guidance, we were charged a no-show fee that leadership later reframed as a “waiver” rather than acknowledging error. When the company canceled a session last minute due to staff illness, we were charged a $50 cancellation fee for overlapping OT services we reasonably assumed were canceled as well. The only alternative offered was impossible to attend due to work and childcare constraints created by their own cancellation. When we contested the fee, leadership insisted ABA and OT are separate divisions. When we asked who we should contact to cancel OT in the future, we were given the same phone number we had been texting all along, directly contradicting their own explanation. We escalated calmly. We documented everything. We acted in good faith. Based on our direct interactions with Josh and Jenn Taylor, executive leadership consistently prioritized policy defense and liability mitigation over the emotional safety of our child and the lived impact on our family. That is our honest conclusion after exhausting every internal avenue. If you are a parent of a neurodivergent child who needs predictability, transparency, and basic human judgment, understand this clearly: this organization will make your life harder, not easier. Your child’s nervous system will be treated as collateral damage of “clerical errors” and rigid policy enforcement. We are leaving not because of the therapists, but in spite of them. We strongly urge other families to think very carefully before trusting this organization with their child.

This was a waste of time and money. The Lehi facility did not feel clean and smelled of urine. They charged me for arriving late to an appointment but also charged me for the appointment, so they double charged me. I think that is dishonest and terrible policy. I can understand charging for missed appointments, but charging for arriving late one time is just ridiculous. Also, the therapists were nice, but my child did not like them and I don't think any progress was made in the 6 months that we were enrolled at Breaking Barriers. I do not recommend them.

satisfied!

The team here truly cares about my child’s progress. We’ve seen so much growth in communication and confidence. I’m so thankful for the patience and support they show every week

The experience was nothing short of amazing. From the moment I stepped in, I felt supported—not just seen, but truly understood. There was a softness in the way the therapists listened, a strength in how they guided, and a genuine warmth that made the entire space feel like home.

From March-May of this year the full amount of my child's appointments was being auto charged to our health equity card without our knowledge, despite the fact that they had our health insurance information and should have been billing them. Once I realized over $1,500 had been taken from our health equity account. After multiple phone calls and in person conversations they starting billing insurance but didn't back bill for all the previous appointments. More phone calls and conversations later, they finally billed insurance. Now they have been paid by insurance for the 9 appointments and I can't get anyone to return my calls to refund the $1,500+ they took from our account for the appointments. It's now been 4 months of trying to get the issue resolved and I can't get anyone to return my calls.

The facility is amazing and has helped my son learn speech while he plays in the big gym. His therapist Laura has gone above and beyond helping him learn every week. Some days are harder than others because it’s early and my son is tired but all her love and patience has helped my son grow a lot in speech and other activities with kids his age.

My family and I are so happy to have found these amazing guys! Our son has been doing therapy with the super amazing Laura~! She is absolutely wonderful, she is not only very loving and kind, But she is an incredible therapist! Our son is improving so much thanks to these sessions of therapy and not only does she work so well with him, but has also helped my husband and I to be able to be better teachers! We are so grateful for her! Thank you so very much!