Breaking Barriers, Therapy Services

We had a deeply disappointing experience here. We were charged a total $636 for initial one-hour evaluations for each of our 2-year-old twins. After that, we were billed over $80 simply to have printed evaluation results explained to us. Ongoing sessions were billed at $107 per 30-minute session per child. However, sessions frequently began 5-10 minutes late while still ending on time. Over multiple visits, that lost time adds up -- especially when you are paying over $200 per hour across two children. Because we have twins scheduled at the same time, we were required to spend the first 15 minutes with each child individually. Once the parent stepped out, the remaining time was unproductive due to distress. The only alternative offered was scheduling separate appointments on different days, which would require 4+ weekly visits -- not realistic for most families with twins. In total, we spent $1,362 for roughly four hours of combined evaluation and treatment. The guidance we received was minimal and not meaningfully individualized. We left feeling that the structure of the appointments prioritized billing efficiency over therapeutic effectiveness. Our family has participated in structured, outcome-focused therapy programs for nearly a decade, so we understand the importance of consistency, parent involvement, and realistic expectations. We are not unfamiliar with the process. Our concern was not about difficulty or slow progress — it was about transparency in billing, reduced session time, and a rigid scheduling model that did not align with what was communicated or what is workable for families with twins. Raising twins is already incredibly demanding. We came here looking for structured, actionable support and instead felt rushed, overcharged, and unheard. Families deserve clear transparency in billing, full use of scheduled time, and treatment models that actually work for real-life parenting situations.

Breaking Barriers has done wonders for my son (2.5)! He's has a speech delay and possible neurodivergency, and he's been able to communicate so much better after only a month of Occupational Therapy and Speech Therapy! Brittany, Miranda, Sage, Shawna, and the others have been wonderful!

We are pulling our autistic child from Breaking Barriers despite loving his techs and BCBA. Repeated scheduling failures, “clerical errors,” and rigid fee enforcement directly harmed our child and were consistently minimized by leadership. Parents of neurodivergent kids should read this before enrolling. We are leaving Breaking Barriers Therapy Services despite genuinely positive clinical relationships. That alone should tell you how terrible our experience with the company has been. Let me be absolutely clear: the clinicians were wonderful. The company itself is reckless, incompetent, and emotionally unsafe for neurodivergent children. Over the past year, we experienced constant scheduling failures, last-minute provider cancellations, and shockingly poor, cold communication. On multiple occasions, we arrived for scheduled sessions with our neurodivergent child and waited up to 20 minutes, only to be told that “communication fell through the cracks” and no technician was available. I had to drag my screaming, kicking child, who didn’t understand why he couldn’t go play with his friends, back to the car with two other children in tow. These are not minor inconveniences. For a child with ASD, PDA, and anxiety, unpredictability and disrupted transitions cause real distress. Breaking Barriers treats these disruptions as clerical problems. In reality, they were preventable clinical harm that leadership repeatedly minimized. One incident alone should disqualify this place from working with vulnerable kids. During a 12–4 session, we were texted at 3:15 asking if we were coming to pick our child up. When we said no, because the session ended at 4:00, we were told a “clerical error” had occurred. What was not disclosed at first was that staff had already packed up our child, taken him downstairs to wait for us for 15 minutes, then reversed course and told him to go back upstairs and resume therapy. That unnecessary transition reversal sent him into a full dysregulated fit. Any competent ABA provider understands how destabilizing false transitions are for autistic children. The fact that this happened, and was later dismissed as a clerical issue, speaks volumes. And then there is the billing. When our child was sick and we followed illness guidance, we were charged a no-show fee that leadership later reframed as a “waiver” rather than acknowledging error. When the company canceled a session last minute due to staff illness, we were charged a $50 cancellation fee for overlapping OT services we reasonably assumed were canceled as well. The only alternative offered was impossible to attend due to work and childcare constraints created by their own cancellation. When we contested the fee, leadership insisted ABA and OT are separate divisions. When we asked who we should contact to cancel OT in the future, we were given the same phone number we had been texting all along, directly contradicting their own explanation. We escalated calmly. We documented everything. We acted in good faith. Based on our interactions with Josh and Jenn Taylor, executive leadership consistently prioritized policy defense and liability mitigation over the emotional safety of our child and the lived impact on our family. If you are a parent of a neurodivergent child who needs predictability, transparency, and basic human judgment, understand this clearly: this organization will make your life harder, not easier. Your child’s nervous system will be treated as collateral damage of “clerical errors” and rigid policy enforcement. We are leaving not because of the therapists, but in spite of them. We strongly urge other families to think very carefully before trusting this organization with their child.

Since our son has been at Breaking Barriers, starting about 13 months ago, he has had 16 different techs. This has been soooo hard for him. It’s like starting at square one each time. We have really liked his BCBA, Dana, and so that’s why we’ve stayed, along with thinking that that was just normal. In talking to other parents at other practices, turns out that change is normal, but 16 in 13 months is crazy. Their scheduling team is TERRIBLE. For instance, our son’s tech told scheduling 7 months in advance that he would be taking two weeks paternity leave, and they started looking for subs the week before his wife’s baby was due. So of course our son just didn’t have sessions during that time. Same thing happened over Christmas break as he had requested time off months ago. There’s been so many times where we show up for our session and scheduling just forgot to find him a sub and didn’t tell us so then our rigid autistic child is so upset because he had a specific plan for the day but they won’t let him in. It is also very common for them to not tell us that he’s having a sub, so we show up for session expecting his normal tech, just to find out it’s somebody random. It’s like they don’t understand that they’re providing services for kids with Autism. They have no idea how much that affects his day once he gets home. Multiple of our techs and our BCBA have said how infuriating scheduling is to work with all around. They’ve also told us that we’re not the only upset parents. When we’ve brought it to the attention of the higher ups, they completely dismiss it. We do 30 hours of ABA a week, so they’re getting PLENTY of money from us. You’d think they would want to keep us happy but it’s like they don’t care at all. We were planning on leaving and going to PB+J (we’ve heard amazing things about them! I wish we had gone there from the beginning. We also have heard really good things about Affinity Autism and Kids On The Move) when we got our 16th tech, Kellen, but our son completely hit it off with him. At one point they were going to take Kellen off of his case just to switch techs around (Kellen nor our schedule was changing) and we advocated to be able to keep him and thankfully they let us or we would’ve gone somewhere else. We’ve asked Kellen to let us know if he is ever going to quit in advance so we can get on waitlists elsewhere. We’ve really loved Dana, the student BCBA, Daniel, and Kellen. If it wasn’t for them we would be long gone with how completely infuriating scheduling is (for instance, they charge us if THEY cancel ABA last minute and we’re not able to make it to OT that overlaps with ABA because we had to find someone else to watch Jack during that time as we’re both working). Kellen, Dana, and Daniel deserve 7 stars. Scheduling deserves -6 stars, so that’s why we’re giving them a 1 star review. If I were you, I’d go somewhere else before your child gets attached to a tech at Breaking Barriers. Any of the positive reviews you see are for their speech and OT therapists. Count how many there are for ABA.

My son has made so much progress with Breaking Barriers. The staff is incredible and my son looks forward to going every time. So grateful for this place! Kellen and Cheyanne have been especially great with our son. Can’t say enough good things about Breaking Barriers!

Update: We still love Miranda and our new therapist Britney is so incredible with our child. We have been going for over a year now and I've held on to hope that billing would improve but it's such a pain. I often have to email them explaining errors on our invoice. The only reason we would switch to another speech provider is because their billing department is very slow and frustrating to deal with. So a star off for that department unfortunately. We have had a wonderful experience at breaking barriers! Our son has progressed so much and his speech therapist, Miranda, is a gem. She has built a relationship of trust with our son and adapts her lessons to fit his needs. I have recommended breaking barriers to all of my friends!

Britney Manning SLP is an amazing speech pathologist and helped my 2 year old thrive and then graduate from speech. She was so friendly and incredibly caring and knowledgeable. I highly recommend her!

Bringing our 3 year old here a year ago was the best decision we've ever made! We couldn't understand what she was saying, which was frustrating for both parties. And honestly, it wasn't safe because she couldn't tell us if she was in trouble or needed help! I am so incredibly thankful for Ms. Britney and her hard work and dedication to my daughter. After a year of working with her, and with us practicing at home, she is where she is supposed to be! I definitely recommend Breaking Barriers to anyone considering getting speech services for their child.

Laura Adamson has been an amazing speech therapist for my daughter. She helped her work through a tongue thrust program, build better eating habits, and greatly reduce her stuttering. The progress my daughter's made is incredible, and Laura’s kindness and expertise have made all the difference. Highly recommend!

We have been going to Breaking Barriers for a few months now to help my 7 year old with his speech. We’ve mainly been seeing Miranda & Laura, and they are so good with helping him learn the technical side of his R’s, and how to implement it in daily, normal use. He’s really shy and they’ve gotten him out of his shell, and he is improving so much, so fast. It’s been such a great experience so far and I’m so grateful this is available to him!! They are fun, kind, patient, and competent. They provide other services too, like occupational therapy, ABA therapy, etc. and I’d feel comfortable bringing my kiddos here for anything else, based off how it’s gone for speech.