Community Behavioral Health

They are not helping me to get my life straightened out and seem like they are avoiding and they don’t care abt what I need to set my goal and respect my feelings and they against to LGBTQIA society because I am bisexual and I feel comfortable to chap a therapist that who is LGBTQIA knowledgeable culture and history and they judge my look and my opinion and my lifestyle what I want and need from to sext my goal they are bad people I work with that why I stop going there for counseling and I am stating all over with Chesapeake Health Care mental health they support LGBTQI and they are LGBTQIA friendly as well they are a family to me understand what I went through

Went in there a few days ago and I told them I needed anger management and someone to talk to no you want to know what these people set me up for medication management MH individual sud individual nothing about anger management these people did not listen to a word of what I told them I have my appointment for the 13th I'm still going to go but hopefully these people are not going to set me up for failure

Finally get them to answer the phone so I can try to set up an EAP covered by my workplace. "Hi, I have an EAP through Magellen and your practice was on the list of providers who could possibly take me in" "First of all i dont know what that is" "an EAP?" "yeah" NEXT

So many hurdles to jump through, very inflexible in schedule and demands seem suspicious. Unprofessional but nice staff. I'd not recommend this if you're here for basic help, absolutely meant and built for drug addict recovery.

I would give one star, but I like Dr. Ackerman. I agree with another poster regarding the programming on the television. The last time I went, it was on some CSI show which is very triggering and gave me anxiety. They should have something less traumatic on the television like some nature videos with relaxing music or don’t turn it on. The Waiting room and hallways are very sterile and uncomfortable, not very inviting at all. It is very difficult to get someone on the telephone. I was told if I had a referral for my son that we could get a direct appointment with the doctor. When I called to make the appointment though, I was told that I just had to bring him in during the morning, which was what I was trying to avoid because he is in school at that time. So that wasted a lot of our time. One time I called to talk to my doctor about a prescription refill and felt like I was being accused of misusing my medication, even after I told the person on the phone that we were still adjusting my dosage because I’m new to this type of medication. Pretty sad when the people that are supposed to be helping you are the ones stigmatizing you, but it’s not the first time I’ve encountered this at a mental health facility. If I didn’t like Dr. Ackerman so much, I would not be going back to this place ever again. There was someone else I talked to the first time I went, maybe Dr. Ackerman‘s nurse assistant but I’m not sure, she was great also.

No reminders sent for appointments. They don't call and follow up. I honestly feel gross even going in there. Nothing about it makes me feel calm or at peaceful. I'll find another place to go. Screw that atmosphere

I used services here to get through a rough couple years, counseling and medical. Their doctor has a good grasp on new techniques with old knowledge. He was the first mental health professional to get me to take a DNA test to start trying medication rather than throwing a dart at a board. My counselor was incredible, she gave me such perspective and validation to really take doable steps until I could deep dive to find more permanent habits. Yes they have a very busy overworked front office staff, some days are more obvious than others. When you realize these professionals are there helping a ton of people that don't always want the help, you see the dedication. Give the staff a break and maybe a thank you to help them find some strength that day too.

I'm disappointed at CBH for allowing Beacon Point to milk funding. They take in those they assume to be homeless and than wait 4-5 weeks before getting them recovery /sober living placement. They than put in for extensions that way they get more funding. Guys sit there, no rec, no visits, phones are used after 6 pm thereby blocking clients from taking care of any personal business. It's worst than prison....someone has to step up n make difference.

Unprofessional does not begin to capture how dirty this clinic has done me. The billing team is non-existant and only bills when they feel like it. I have not been a patient of this facility for going on 6 months, and yet I have claims hitting my insurance as late as a few weeks ago. Every attempt to contact and pay for my services has been useless as I call the billing extension, pass messages up through the front office, etc. Nothing. This does not begin to even describe my treatment while a patient. After asking to work towards a diagnosis with Dr. Jani, I was shamed, and made to feel like my request was unreasonable. After this initial appointment, I was then told the Dr. didn't feel comfortable meeting with me anymore, and refused to refill my medication, after continuous attempts to reach her and ask her to refill before cutting off contact. My appointments with Tina Carter were unsatisfying and frustrating to say the least. From the first appointment, I was stigmatized and talked down to. She put Substance Abuse on my record despite absolutely no evidence and refused to take it off until I took a drug test, at which point she still did not remove the "diagnosis" from my account. I tried to give it a chance, but I couldn't make it work. This facility is a nightmare to work with, please go literally anywhere else.

Horrible people, don't return calls, one appt. no followup, nothing. Who runs this place? Had Appt. with Tina Carter one time, no followup, Called Amber Peter many times, no response from her either. Stay away from this group, they are fraudulent