Discovery Mood & Anxiety Program - Portland

Update 12/17: After spending almost two years dealing with this accounting department, or lack there of, they have still been completely incapable of submitting the the secondary insurance (supposedly an "IT issue") and continue to tell me I owe nothing, but then sending random amounts to be collected to a collection agency. Now it's $938.70. This company is insane. I cannot recommend enough not doing business with them or you will be dealing with them for years. A Nightmare with Discovery's Billing and Leadership While my son's medical treatment was acceptable, my experience with Discovery's administrative and financial departments has been an unmitigated disaster. For nearly two years, I've been relentlessly trying to get them to submit a claim to my son's secondary insurance. Despite countless emails and phone calls, I've been met with an endless cycle of excuses, including claims of missed emails, misdirected communications, and empty promises of escalation and follow-up within 24 hours—promises that were never fulfilled. This gross incompetence has resulted in me paying approximately $3,000 out of pocket. To compound this frustration, Discovery inexplicably sent a fraudulent charge of over $400 to a collections agency. When I disputed this erroneous claim, the collection agency itself confirmed that Discovery verified the amount was invalid and ceased their collection efforts. It's clear that Discovery's insurance billing, accounting practices, and overall leadership are severely dysfunctional. Their operational failures have caused significant financial strain and immense personal frustration.

When we went to fill out the paperwork they were told in advance I have an extreme allergy and can die from it if I have any contact with it. They continued to allow it to be brought in. I had a contact and they refused to belive me and then they refused to let ne contact a parent until me and one other peer were screaming and freaking out. They told me that they dont contact parents in crisis.

The support is excellent. It has been an emotionally safe place for my kid. The adults running the program are skilled and empathetic.. and we have been through more that a few programs so I have a lot to compare it to.

My Daughter went to this facility for three weeks, and absolutely hated it. The staff members are rude, the therapy is mainly drug addiction oriented and did not help her with her depression whatsoever. Unless your child is struggling with a drug addiction I really don't recommend going here.

Mainly drug addiction recovery, not amazing for non addiction recovery