Edward Jacobs & Associates

Making an appointment went smoothly, he was thorough and efficient. Billing was also smooth, had no issues. Overall a good experience and was able to get my child supported from the evaluation.

I was a patient of Dr. Jacob's since I was a pre-teen. He enabled abusive behavior by my parents, who *literally* covered my torso with bruises (and told me to never see the school nurse because she would hurt me more), by telling them that they owe me nothing but a roof over my head and food in my belly.

I’m leaving a five star review because I have referred him to so many people and when I went today to look for the address and phone number and such to refer again, I saw not a great score. It makes me think people only review when they have a complaint. I never thought to give a good review because I was always so happy. I was busy just referring his services to other people! So I was so happy with the office, the services, the support to the school to Get my daughter The services she needed! All the things I was so happy

was trying to get re-evaluated and it tool me over 6 months to get a ten minute phone call for nothing. It is like being led around with a headless chicken.

Took a while to finally get appointment played phone tag for some time.finally got the appointment and they were rude to my child which has ADHD but was testing him for other mentally heath ,Autism my child was very they charged my insurance company and never called to remind me about the appointment to talk about the results so I finally got date and he called the day before it was . so I missed the call... Well now he says I owe 200.00 for wasting his time and ill get my son results when I pay the money. In the mean time my child is behind and I cant get find another Dr that will do the test till months and months away... How can he hold the results when he was already paid by my insurance company . for wasting his time he want 200.00 hes a joke.

I was told by my case management at my therapist’s office to see Dr. Edward Jacobs for a psychiatric evaluation (since they didn’t diagnose). There was poor communication from the office about my appointments and there was no reminder system set up for the appointments as well. It’s practically impossible to get someone on the phone (which is the only way to contact them when trying to set up a first appointment). And in addition to that, there is no mental prepping for the clients for each test being administered. I had my second or third appointment on the phone and was being asked a series of questions and I had to ask them if it was an IQ test (which it was). I’m not sure how my IQ was supposed to determine if I have bipolar disorder or borderline personality disorder (BPD), but that’s what I was being subjected to. When I brought up anything about BPD, Jacobs would brush it off and change the subject. He then told me that my reaction to a scheduling mishap was “not extreme enough” for me to be borderline. This was the only reasoning I was given at the time for why he completely ignored me. If you want to be evaluated with up to date materials and scholarly knowledge, do not go to this practice. He is outdated and will treat you like a piece of meat with no ability to think on your own.

Had no issues with services but billing is completely unprofessional. Bills were randomly sent but they didn't not bill insurance as was agreed upon as evidenced by both bills and insurance statements. I made at least 4 phone calls to get an accurate bills none of which were returned by the billing office. Debit card was charged a not insignificant amount of money without notice or authorization for the transaction. This resulted in having to cancel debit card (since billing office will not return phone calls to explain their actions). Apparently this got their attention and then was finally sent a bill including insurance component with threatening language about collections, despite this being the first accurate bill I've received.

This is the worst medical office of any kind I have been to in my life. I came here for an IEP evaluation and the office itself is disgusting and made me feel like I was about to be human trafficked. Instead of an actual table, I had to do my evaluation on a plastic folding table while sitting on dirty, stained furniture. When I got the report, it was unprofessional with sections that were clearly not filled out properly if at all. For example, the "suggested actions" section was left completely blank. My advisor at my college even said she's never seen such a poorly written report. With what I was billed for these services, I was clearly overcharged $95 in two transactions on my credit card. I called them over and over for weeks and they never answer the phone or return messages. I had to file a dispute with my credit card company and even then they did not get back to me. I called my insurance company and they were confused on why I was charged so much as that is NOT what they had in their files; I was supposed to be charged $75 (which is still too much for the insultingly awful service I received). My insurance company tried reaching them as well and couldn't. For two months I've been trying to get these people on the phone for an explanation and still nothing. They charged me AGAIN for the amount I'd disputed without ever contacting me! Never go to this place. Find another office- any other office but do NOT come here.