Eliot Center at Everett

It is actually insane how abysmal their psychiatrist/med management services are here. EDIT 9/19/25: LMAOOOO once again they’re dragging their feet and have just an utter lack of urgency filling my meds. Multiple times I have missed doses because they do not know how to do their damn jobs. I will continue being a pain in the ass until they improve. Every single time filling my medications, there is an issue. Every single time. One time they told me they simply didn’t feel like filling my Vitamin D meds because “you can just get it over the counter 🙄”. Today, they called me a liar, said I had refills left for my prazosin (I take both 1mg and 2mg. The 2mg hasn’t been refilled for a month) and then said because I didn’t have a provider, I’d be getting only two weeks (or even just seven days) of my meds. The lady at the front desk was so insanely unempathetic. When I asked to speak to someone else, she outright said no, screamed at me, and then transferred me to some random extension. You know why I don’t have a provider? It’s because Elliot has such a high turnover rate for psychiatrists that all of them usually quit in a few months. They then will sit there, twiddling their thumbs, and take MONTHS, or even a year to replace them. Their medication management services are genuinely some of the worst I’ve seen. I have CPTSD. If I do not take my prazosin, I will have panic attacks in my sleep and night terrors. They have no empathy at all and give you attitude over the phone for being understandably upset at them constantly playing games with your medication. Their therapy services are fine. But I think I will be switching to a different provider for med management. Actually insane how bad it is here.

Worst mental health services I have ever gotten in my life. Do not go here unless you wanna get worse to the point you wanna end everything. I have gotten worse from being here. They provide medication that should be checked every two weeks. Did not get a single call back and these medications can cause psychosis if not used right. I will never ever go here again. They should be shut down and never provide services again. As someone who has been here since I was 13 and have not improved as I’m now 22. I would like a huge apology from the whole staff for failing me.

The crisis response here is abysmal. If you're experiencing negative side effects, you can't call and talk to a provider about your concerns. The receptionists role their eyes at you over the phone. After called over and over for 3 business days, I finally got a call back from a provider who "booked" me an appointment with our provider, but that provider never showed up. The agency is the pits and I would highly recommend not bothering with them at all. Update: Eliot Center has put my son's life in danger multiple times and we're desperately trying to leave this agency. I will be reporting them to the licensing board as I feel strongly they are not operating safely. I have been talked down to by receptionists, had to call over and over to have meds filled, had to get emergency prescriptions filled because they ignore my calls for refills, and had my son end up in the hospital because the on call nurse wouldn't return our phone call. Our practitioners have been lovely, but they're clearly overworked and burdened by the general chaos of the agency. They need a complete organizational overhaul in order to treat patients safely.

ELIOT has incompetent staff. They should not be prescribing orders. They do not return calls. They have put medication orders in with the wrong medication, another time with the wrong birth date. Prescribers and Therapists switch out, without ever letting the patient know. The staff openly admit they are overloaded with clients, and that's the excuse for them not keeping the appointments that they, themselves have scheduled. They have put my son's life in danger several times. I am making a formal complaint to the Governor's office as well as Mass Rehab. I would never recommend Elliot human behavioral services to anybody. This organization/business needs to be shut down. I am also calling channel 7 as well .

Our entire family appreciated all The Eliot Team did to make my sister feel comfortable during her stay with them, and to manage her health issues. All the staff were kind and caring towards my sister, and demonstrated a work ethic and professionalism that resulted in a positive experience for my sister and our family.