Firefly Institute, Hillsboro OR

I have attempted to schedule multiple times and unfortunately they do not respond, or if they do, it’s weeks later. Very unhelpful customer service and coordination of care to even establish.

In the State of Oregon co-parents can't be compelled to share custody. If one of them doesn't agree to share, no matter the petty reason, then one parent becomes custodial parent and the other becomes non-custodial. This often has nothing to do with the "fitness" of the parent and has everything to do with revenge and control, often from the custodial parent. Firefly counseling doesn't understand the nuances of co parenting relationships and has "office polices" in place that completely disregard the rights of non custodial parents and pays no regard to the parenting plan in place. I would avoid this clinic at all costs if you are in a co-parenting situation, because these policies exacerbate an already tenuous situation. Also, the communication back from the provider has been abysmal, often taking 6 weeks or more to respond. Custodial parents probably get responses faster. I feel completely overlooked and not at all respected as a parent by the "policies" in place at this clinic which very simply states Custodial parents get all the say and non custodial parents have NO say in ANYTHING, including but not limited to when appointments get scheduled during their parenting time. I highly suggest looking elsewhere for child therapists, as this "mental health clinic" is incapable of understanding the nuances of co-parenting.

Avoid. My therapist did 30/45 minute sessions billed as hour sessions. The appointments were pretty lackluster. You also have to call in early every single time which is a huge pain. But the worst part is that I just keep getting emails about all of their groups despite asking multiple times to be taken off of their listservs.

My husband has been going here 3yrs has not helped him at all. He actually getting worse. I know he needs more help than what his counselor is qualified for and still no referral, even after I wrote her a letter. It’s definitely a serious situation, especially bc his issues caused his ex wife to take her own life (I read her suicide letter) . I already attempted suicide over him 12yrs ago. I’m staying strong as much as I can since now we have a baby together. All these people are is someone to vent to. It’s sad that they don’t recognize someone that needs more help than they are qualified for.

Didn't get a chance to write a review for this place 4 years ago but here I am now. Hope the place has change but I'll give this review from my prior experience, just know this is 4 years ago and it rubbed me hard enough to still hold a bit of a grudge. For a better recommendation; Look up Sunstone Psychiatric LLC., I don't know if they do group therapy but I have gotten SO much more help there than here with less time. First Issue: I was in DBT group therapy and things were going well for about a month. Then we get a text from the office about a change in time from around 5:30pm to 4:30pm (Could be slightly off). This is a problem because most of the people there got out of work around 5pm. Half the group was gone because of that. Further more they didn't relay this to the therapist in charge of the group until the day we went there. She wanted to break the news to us but the office (or manager) couldn't care less. Second Issues: Around a week later we get news from the therapist that she's being moved and replaced with someone brand new in the middle of the module. She was also told this last minute and the change was gonna start the next session. So no wrap up, warm up, or anything. Third Issue: The therapist I was seeing at the time wasn't that engaging and more often than not would seem to nod off during the session. Even after I get done saying something she wouldn't respond. They seemed so disinterested in what I had to say. The whole company seems to treat everything under this Micro-Managed lens, with this business first-help-second management. They makes needless changes that impact people trying to get better. Also, as people say the turn over rate is high so don't expect your therapist to be there for longer than half a year or more. If they do? then I guess they're lucky to work with a crappy company.

We've been going here for a few months. Our counselor is newer to the field with a social work background. I find her sessions to be professional and therapeutic. I have noticed progress in my child's behavior and thinking (counseling is but one aspect of a multiprong approach, so improvement is likely due to a combination of interventions). I am glad my child has a neutral adult to talk with, and that a professional is helping her learn coping tools for life. The office staff is competent and pleasant. I recently scheduled a large number of appointments and they printed out a list for me. I receive text message reminders of upcoming appointments. I wouldn't let the negative reviews here dissuade you from seeking help from Firefly. Previously, we went to The Childrens Program in Beaverton, which is also a good place, but Firefly is much closer to where we live, and that makes it much easier to access care. Good luck to you!

Thoroughly read through the policies! I thought I had finally found some help, but I feel their policies are written in such a way to take advantage financially of those that are at their most vulnerable. For instance, a credit card is required to be on file and will be charged for any reason ("fee") they see fit. Another example: the providers are allowed to be late, but the patient would be assessed a fee for arriving late to a session. Another: the patient is required to cover the cost of any "materials" used in the course of a therapy session. These cannot be charged to the insurance. Sessions are also not even guaranteed to be a full hour (but the patient would be charged for the hour). It's disgusting. I wanted no part of it and cancelled all appointments before they occurred.

We did not have a good experience with this counseling group. My main issue is that we were abruptly discharged for no-show appointments - they say we missed 4 appointments. I disagree. I don't even understand why we were on the schedule for one of the missed appointments. I believe the appointment was made in error on their end. And I told that to the front desk. The therapist says the front desk informed me of their discharge/no show policy- they absolutely did not. We were dropped with no notice and our appointment slot was given away. It's extremely difficult to find a child therapist right now and I am shocked to have been discharged this way. The cost of service increased with no notice. My child was being seen weekly and this became a significant expense as her therapist was one in the building that doesn't accept insurance. I saw no progress in my child's symptoms. I was continuing the appointments believing that perhaps my child felt some benefit from at least having someone other than her parents to talk to about issues. I'm realizing being discharged was actually to our benefit since the service was ineffective, expensive and poor at scheduling. I know it's desperate out there right now for those of us needing a therapist. If you're considering Firefly, beware.

So far as new patients, we have had a great experience here! My 9 year old loves Anthony, and looks forward to his weekly appointments. There was even some paperwork I wasn't sure of signing when we first started a few weeks ago, and the manager (owner? Lead person?) called me the same day to explain things better and was patient and understanding. Good vibes all around!