Frontier Behavioral Health

Have been coming for a couple of months. Excellent experience with all the counselors that I have seen.

"oh, you're having a bad mental health day and you need immediate help. Here's an appointment for in a week and then there's another appointment for next week after that and then maybe we'll talk about medication the week after that and so like possibly in a month's time you can get medication or help! 🙃" The people were nice but honestly it's a very frustrating experience where I had a mental health day and needed immediate help. Was referred to this place by my doctor and got in for an appointment but it was like an intake appointment but not. I got scheduled another appointment a week later and it was another intake appointment? And then I'm scheduled for another appointment in a week which is going to be something like another intake? Very long and protracted process for people who need help immediately. I decided to go elsewhere. If you need therapy, this place more focuses on that. Medication is not something that they focus on apparently early on or immediately. It's a long process to actually get medication so if you need immediate help go elsewhere. And if you're actually looking for a psych help, go to a psychiatrist. Oh and they only take Medicaid so if you have any other insurance look elsewhere immediately. I was not told this by my referring provider and was only informed of this when I overheard another CSR talking to a patient about insurance and that was after I had like finished the initial intake on the first appointment but not the intake on the second appointment (??). I just started a new job and will be losing Medicaid so I'm basically going to get booted out. There is no recourse so it's useless for anyone who's trying to get back on their feet.

Andrea who also goes by Annie is an amazing counselor she takes so much time to help me through my issues and seems to actually genuinely care about what I’m going through she makes me laugh and is a joy to have as a counselor I look forward to our sessions and I haven't had the greatest experience with frontier but she has turned that around for me I can’t express enough how great she is

My counselor was great but getting help for medication management was horrible!

I'm still waiting for a supervisor to help me change my therapist notes that she fabricated about my mental state it's a federal offense to lie on someones medical records you documented that i was homicidele, suicidal and see hallucinations this could forever impact my relationship with my children I don't understand why you would fabricate something so horrendous this needs to be fixed all of you deserve to lose your license and need to be evaluated for a mental evaluation for lying about something so heinous

Telling someone you cant offer them help because they havent been in the criminal system within the last three years is wild!!

I have called the crisis line multiple times in hopes to save my fathers life. I cut down a noose from his living room the day before and called 911 and the crisis line and they said they would get there when they can. When they showed up they said he seemed "fine" and left. The next Moring my dad took his life. This place is a joke.

Inept chaos. I could write a book. One example: I received a text reminder, a phone call reminder, drove to and checked in for an appointment. 20 minutes later I was told the provider called in sick. Not to mention they don't attract the best providers! OMG. You're better off on your own. Their so called service can make you worse.

When I call them to get help with my girlfriend's mental disorder they are unable to do so I have called over 12 times they have came here several times and it's just to the point where this isn't being taken as serious as it is I have reached out to the BBB and to the state of Washington