Haverhill Pavilion Behavioral Health

Thank you Becky for the meetings that got me through the days I am on my way to css thank you for everything. 😁

The entire staff that I had interaction with were all 100% amazing!!!

While held here, I signed a three day notice to try to get out. My psychiatrist then explicitly threatened me that if I didn't retract the notice he would tie up the case in court for weeks if not months, and I would be held there that whole time. Probably illegal, definitely immoral. Do everything you can to avoid going here, who knows when you'll get out. Everything else about the place sucks too, but that really crossed the line for me.

Had a very positive experience within the hospital but upon leaving found out none of the resources I was given could be used with my healthcare plan. I have left multiple messages for Doctor Kagen to try & get help refilling my prescriptions & have never heard back even if the answer is no. It is very worrying because I was put on a medicine while there for a chronic illness & now have no medication. Both of my medications changed my life & need to be continuously taken. I can’t see a PCP until January (not their fault). I’m unsure if he’s even gotten the messages & I know they’re busy but I am now more at risk of heart attack or stroke & didn’t expect to be stonewalled after such a transformative experience.

Haverhill Behavorial Health has an approach to mental health care that is focused on getting you through whatever is causing you to feel the way you do. Their approach is kind of old school and may make most people upset with how they “treat” you. Meaning you aren’t allowed your phone, only at specific times. This is only to have you socialize and get to know other people there. The staff is very supportive but is stern to most of the “bad behavior” that happens. They will intervene with arguments before they become fights. Becky’s dual diagnosis meetings were very helpful in the sense that you got to hear other people stories and how everything in their lives have impacted them. Everyone is there to support eachother and try to get you through any issues you may have. But ultimately it’s up to you on how to manage yourself and in turn others. My experience was very helpful and completely changed my outlook on a lot of things.

I literally just got home today and couldn’t wait to use my phone to write this review. This was easily one of the best hospitals I’ve stayed in. The staff is incredible, each and every one of them. I don’t think I could list all the names of the people who made a difference, but they’re ALL amazing. Even when patients were yelling and screaming and saying awful things to them, staff remained calm and managed everything with genuine care. People like that make a huge difference, and I can’t imagine it’s an easy job. On top of that, I feel like the facility was clean, run very well, and I felt fully informed of what next steps were the whole time. The only thing I’d change is the food, but even that wasn’t that bad! Thank you for everything you all do!

Ii had a very good experience during my stay on the South Unit. The providers were kind and thoughtful, they helped me focus on my behavior plan. The team each morning had information from prior day I I also was given the time I needed to start a new medication, I spent a total of 4 weeks there.

Obviously a psych ward stay is always a tough time, and this is one of the most intense ones I’ve ever seen, but the staff really makes or breaks a place like this. And the staff in the North unit were incredible. They were firm when they had to be, and amazingly kind and patient for the rest of it. There was never a single moment which I felt unsafe in their care. It takes a particular kind of soul to work in a place where everyone’s at their lowest, and all the staff members I met demonstrated that. I took away something from each of them that truly helped shape how I’m going to hold myself and think about things going forward. I’m grateful to have met them, that they were there to help put me back on track, and that there are selfless people like them to protect folks with mental health issues/addiction struggles when they aren’t in a position to protect themselves. I wish I could list all the staff’s names here, it just would be too long of a review if I did so. North unit folks, if you read this, I hope you know that I mean every single one of you. You all are amazing. (That said, please give Logan a forced paid vacation— I feel like I saw that man more than half the patients I was residing with.) Other psych wards I’ve stayed in have been nothing but traumatic. In contrast, I can genuinely say my stay at Haverhill has been for my greater good because of the people there (staff and patients alike). My love to you all, and thank you from the bottom of my heart.