HCA Florida Behavioral Health Specialists

Nothing but issues here. No grace for the patients who are struggling and just need to see there doctor. Got called in multiple times when I didnt even have a appointment. They wouldn't cover my ride. This place will ruin you if your not perfect which they are far from. Manager is rude and unhelpful. If you see this I hope you know you hurt alot of people with your job that doesnt pay you enough. Have some self respect and quit Edit- I would recommend thriveworks or you can find a medication doctor through a website/app called zocdoc. If you need meds and domt drive dont settle for a place who doesnt respect your struggles just do it over zoom. Its easy to set up and works just the same. Screw this place, I hope yall go out of business. A good business is built on care and compassion...

I do not recommend going to this practice if you are seeking help with mental health. I’ve been going here for 4 years now and I will no longer be wasting my time with these people. All they will do is feed you medications instead of actually listening to you and trying to help you. My most recent inconvenience started on Oct 15, 2025. I had an appointment and we discussed trying a new medication because the current one I’m on is no longer doing its job. The medicine they picked for me, I am not allowed to take, so when I tried to call the office and let them know, no one picked up the phone. I called 9 separate times on Oct 16, 2025 with the first call beginning at 1644 hours. The office does not close until 1700 hours Monday-Friday. Meanwhile I’m struggling with my daily tasks and unable to be productive at work. I called again on Oct 17, 2025 at 0806 hours, and still, no one answered the phone. I try again on Oct 20, 2025, finally someone picks up the phone. It’s the same receptionist I see when I go to check out at my appointments. She has a bad attitude right off the bat, which doesn’t help my situation. She treated me like I was an inconvenience to her, and abruptly put me on hold saying, “I have other callers ringing my line”, when I had just made it clear to her that I was experiencing a mental health emergency and needed to speak with my doctor as soon as possible. I hung up the phone and called back, the same lady answered again, and I calmly reintroduced myself and explained again that my medication is not working and I cannot function, that I need to speak with my doctor ASAP. Mind you, this was on Monday, Oct 20, 2025 between 1203 and 1214 hours. She stated she took down my note and would send it to the nurse and that the doctor would call me back at the end of the day or the next day. I waited, and waited, and now it is Oct 27, 2025. No calls from the doctor or the practice itself, so again, I called at 0938 hours. I reached the same receptionist, and again, she came off as rude. Her attitude and her tone of voice tells me she does not enjoy her job and personally I think someone like that should NOT be working in the mental health department. I reintroduced myself and reminded her of my situation, explaining that I never received a call back from my doctor. She read my notes and said the last note was from Oct 16, 2025 when I said my medication wasn’t working and that the doctor sent in a refill of my current prescription. I explained to her for a third time that medication is not working and I need to be put on a new one, which I discussed in person at my appointment on Oct 15, 2025, so it is in my notes. She said she does not have any other notes, which right away told me she did not do her job and she did not take me seriously when I called and spoke with her multiple times. Other than this receptionist’s attitude, I have had nothing but issues with this practice. I can’t even count how many different medications they have put me on in the past 4 years that either haven’t worked or really messed me up. Another thing I don’t like is that the doctors change every 365 days, which means I have to explain myself to a new person every year. The new doctors always seem to have issues with the previous doctors notes on my chart, which is very inconvenient especially when you need immediate help with your medications. Overall, this place does not care about your wellbeing. They only seem to care about making money every time they prescribe a different medication. I feel like my issues have only gotten worse since coming here and it’s sad that the only other option when going through a mental health crisis is to “call 911”. I don’t need 911, I need my doctor to help me.

I appreciate the staff...appreciating my time. They listen to me. I mean something to them, and that speaks volumes. My appointment was perfect. I checked in and was called back for vitals before I sat down. Talk about efficiency. They offer bottle water and plenty of bathrooms and parking

The women who answers the phone, she calls herself Kimberly, is incredibly rude. She's always quick to cut you off before you can even finish what you're trying to tell her. I've been a patient here for around 3 years now, and shes always been like this. I like to try and give people the benefit of the doubt, but after coming here to leave a review, and seeing other people leaving reviews about the same person, it's clear that she doesn't care about handling phone calls, she's unprofessional, rude, and rarely follows through with reaching back out to you. She just left me on hold for over 10 minutes, and all I wanted to do was leave a message for my doctor to call me back because I had a bad reaction to a new medication, and I just gave up on waiting and ended the call. It wasn't urgent enough for 911 or a hospital visit, but important enough that my doctor should know about it, instead of waiting 6 more weeks for my follow up appointment to tell my doctor about it. Like I said, ive been a patient here for a while, i don't really have any complaints about how I've been treated here, but the experience I get whenever I have to call the front desk, just leaves a bad taste in my mouth. If there's a job that requires you to answer the phone all day, then it should be somebody who's willing to be kind, patient, and considerate, and at least make it sound like they don't mind being on the phone with you, even if it is tedious and repetitive work at times, instead of being rude, disrespectful and inconsiderate.

Great staff! Very friendly and very effective. Had a great visit and finally got the diagnosis I needed

I have been receiving psychological health care at HCA BHS for a number of years now. Even though your care provider is a Psychiatry Resident and therefore changes on a regular basis, I have never been disappointed with any of the doctors that I have worked with so far. Each one has been just as professional, compassionate, knowledgeable and easy to talk to as the previous one. I have also found the Attending doctors who supervise the Residents, and my care, to be excellent as well and for all the same reasons. I am a patient who takes a very proactive approach towards my health care and will occasionally propose and make my own decisions regarding medication or anything else that affects my well being. None of the doctors have ever made me feel like I was incapable of making such decisions. They always listened to my ideas about how I would like to approach my care or not approach it. They would advise and recommend, but the final decision was always mine to make. I would recommend this clinic and its staff to anyone in need of psychological health care. Be respectful of their expertise, and they will be respectful of your input, concerns and opinions.

My telehealth psychiatric appointment was truly a 10/10 experience. The doctor created a safe and welcoming space where I felt heard, understood, and respected. Even through a screen, their compassion and professionalism shone through. They took the time to listen to my concerns, answer my questions, and make me feel supported. I left the session feeling hopeful, reassured, and confident in the care I’m receiving.