HRI Hospital

A really wonderful program with wonderful staff!! I was in the women's partial hospitalization program, and the environment was very safe and encouraging. I learned many great coping skills that will impact me for the rest of my life. Vivian was my Nurse Practitioner and she was incredibly warm and kind. I will miss her dearly! She really listened to me and helped make strong suggestions on how to proceed with medications. My clinician team was incredible as well. They were all incredibly kind and understanding. Only con is that other patients from other programs sometimes bothered me at lunch and the facilities aren't the cleanest. Overall, I really enjoyed the program and highly recommend it if you are looking for a partial program!

Cate and Vivian were extremely helpful and so lovely.

SAVE YOUR SANITY. SAVE YOUR MONEY. (Updated review, from 5 stars to a “I wish I could select zero stars”) I am writing this as a former patient and as someone who believes mental health care should be accountable to the people it serves. I have completed HRI’s Ascend PHP twice. The first time was excellent; compassionate staff, thoughtful programming, and a full sense of safety (I believe most of the positive reviews will reflect the same about this particular program and its staff as well). However, my most recent experience was the opposite, and I feel a responsibility to document it. During this most recent enrollment, patients raised concerns about the decline in quality of care and leadership follow-through. A member of leadership stated they would return to continue the conversation, and I stayed an hour and a half past the time they said they’d be back. They never returned. Days after, there was an incident that, in my opinion, highlighted how unsafe the program had become. On that day, no clinician initially came in to lead the group and several patients (already distressed) asked to speak with someone in leadership. Instead of leadership coming in to stabilize the situation, the clinician who was actively facilitating the group at that moment was pulled out for OVER 40 minutes, leaving us, patients, alone and without appropriate clinical support. Another patient had to seek out the program’s NP to make sure someone was present to keep the space safe. Later that same day, we were told that patients would no longer be allowed to communicate directly with leadership. Within days, program rules, check-in/check-out procedures, and parts of the curriculum were changed in a way that felt less about improving care and more about preventing patients from giving feedback. I sadly witnessed how gradually, amazing and passionate clinicians appeared overworked and stretched thin. I saw them running consecutive groups without adequate relief. And I personally experienced fewer one-on-one check-ins or medication-related conversations. A clear sign of how the pressure on staff and lack of resources was impacting patient care. These experiences caused me to relapse, and I re-lived some of my trauma. I was discharged from the program feeling worse than when I enrolled. Across my two enrollments, my insurance has paid over $68,000 to HRI. I share that to emphasize that this is not a casual complaint. It is extremely discouraging to see a once-strong program shift away from transparency, patient voice, and trauma-informed care. Mental health treatment should welcome feedback, not shut it down. I truly hope HRI’s leadership re-evaluates these decisions so future patients don’t have to choose between speaking up and staying in care, like I did.

Doctor was extremely rude, only saw him once for only 5 minutes and he was threatening to section 35 me (90 days stuck there). The food was so bad I had grilled cheese for a week straight. They also cut me off my Oxycodone with no taper which I have a chronic pain condition and had my doctor call to tell him, still cut me off. Groups are a joke the beds are plastic covered. (extremely uncomfortable bed and pillow especially at night with the staff making so much noise and shining flashlights in your face to make sure you’re alive which there are other ways to tell) the plastic bed was good for one reason because my roommate peed on me during the night and pooped his pants. The one good thing was I got out of there and I’m thankful for that. I DO NOT RECOMMEND THIS FACILITY UNLESS YOU WANT TO GET OFF MEDICATION YOURE PRESCRIBED!!! PS the facility is so small and cramped that you’ll feel claustrophobic. Happy I’m out!!!!😃

I love the people of HRI I wouldn’t have gotten this far in my recovery if it wasn’t for the Woman’s Unit floor staff as well as many other staff members who make such a difference to many people. A huge shout out to Mary the CEO of HRI Hospital for reaching out to us as patients you usually don’t get to know a Admin like her but she makes you feel seen and heard. I believe in her and her vision of care it’s a great place. Thank you HRI for your support of care and everything you have done for me.

Well, I made every attempt to get in at this place, but both of my intake appointments were botched. First one was just never confirmed and so didn't happen. Tried calling the "24/7" intake line at various times to find out why, got through on my 6th try. They said they didn't know what the issue was and rescheduled my intake for the next day. This one was confirmed, and I got a text that I'd be receiving a call from a clinician between 2pm and 5pm. That never happened. Also was supposed to receive some consent forms via email and never did. Then after reviewing some info online, I found out that when you have an intake appointment, they expect you to stay the whole day for the program. Nobody had told me this, and I couldn't do it bc my medical leave won't start until the following week. I called and got through, but the person didn't really seem to care and just said I could cancel the appointment without offering any other solution. I kept the appt and tried to get in this morning via a Zoom link that was invalid. I called extn 170 and was sent straight to voicemail. Haven't heard anything back. No idea if someone's waiting for me to show up. Moving on to other facilities because this was just too dysfunctional.

I do not recommend sending your family members here. For the duration of time my family whom I care for 24 hrs a day a home for, I could not get a single person to answer the phone or call me back. The only call I received was for me to come pick up my family member without a time left on a message. When I called back to plan the discharge I was told the social worker left, I called 4 times stating at 12:45 and until 2 pm. This hospital has very rude employees when you finally do get to speak to a person.

Life-Changing Program with Incredible Leadership Ascend has truly been a life-changing program. It gave me the opportunity to connect with a diverse group of women—each on her own journey of self-development and healing. Every session focused on practical coping strategies while fostering genuine group support. The facilitators were consistently empathetic, compassionate, and knowledgeable, making space for everyone to learn, grow, and be heard. Alexandria, in particular, is an exceptional leader. She guided each session with calm, clarity, and strength—even when challenging dynamics arose, which is only natural in a group of vocal, passionate women from all walks of life. What stood out most was the intentional creation of a safe, supportive environment. Despite misunderstandings or tensions that sometimes surfaced, Alexandria and her team maintained a space rooted in respect and inclusion. We need more programs like this. I sincerely hope HRI Hospital continues to support and expand opportunities like Ascend for those who have so often been silenced or marginalized. This program is a rare and vital resource.