HRI Hospital

Can’t say to much for legal reasons …..but this place will learn ….and fast

I want to thank all of the staff and supportive group members for my time at this facility. It may have very well saved my life to finally get the intervention and treatment I needed. From intake coordinators to Fabiola and Anita who ran multiple of my groups; this place got me the helped I needed and finally made some changes in my life. Thank you for all you do and I would recommend this place to anyone who is struggling

Fantastic staff and groups. Very helpful for recovery and moving forward. Would highly recommend to others.

This past summer I attended HRI's Women's Ascend program, and my experience was nothing short of being such an incredibly healing environment that instilled a newfound sense of hope at a time when I felt the complete opposite. Vivian, my assigned Nurse Practitioner, played such an instrumental role in my healing journey, and I am so incredibly grateful to have had the opportunity to have her as my Nurse Practitioner. She truly raised the bar of my expectations in terms of medication management as well as the clinical aspects of my mental health treatment. Being in her care allowed me to be a witness to a level of professionalism, advocacy, and empathy towards mine (and other patient’s) mental health recovery in ways that I hadn’t experienced with any NP/PHMP I’ve worked with before. In addition, HRI's Ascend Program simply wouldn't be the healing space it is for women of color without the continuous arduous efforts of Alexandria as well!! On a daily basis, Vivian and Alex brought forth a level of representation that is so essential in successfully fostering a safe and encouraging environment for all the women of color at Ascend. I personally always felt so seen, so heard, and so cared for. I truly believe the progress I’ve made this summer serves as a testament to all of the hard Vivian, Alex (and the wonderful summer interns) had put in, day in and day out this summer. I am incredibly grateful, and for anyone - especially women of color - are looking for a healing space to truly dedicate healing towards your mental health- you've found the right place!!

The Ascend program was a wonderful, massively helpful space to receive support and care. I found community with people who have lived through and could validate some of my own experiences, and we learned from each other every day in ways that I never anticipated. We built concrete skills to help us manage our mental health needs, but we also met human beings who were cheering s on every step of our journey. I've very highly recommend this program to femmes of color who need support. You won't find a better group of people to guide you back to what it means to stand on your own two feet in this very complicated, very painful world. This program would not exist without the massively incredible leadership of Alexandria. She is the most incredible clinician I have every encountered. She cares about the Ascend program and making sure that it is a space for for participants to learn skills, build community, and grow. She's an empathetic clinician both for the clients on her individual roster and the large group sessions as a whole. She knows the DBT skills backwards, forwards, upside down, with eyes closed, and with her hands tied behind her back. She has the ability to explain these skills in ways that are accessible for all types of learners and make sure that the cohort finds concrete ways to translate the skills into their personal life experiences. She's also able to do all of this while being an absolute tech wizard on the computer to make sure that community guidelines are followed on zoom, slides are shared, and validate the thoughts of feelings that participants share with the group all at the same time. There's no one else like Alexandria. She is the reason the Ascend program exists. And HRI is EXTREMELY lucky to have her on their staff. But more than that, the Ascend program participants have the privilege of knowing her. Vivian is an incredible nurse practitioner who helps run the program. She maintains the culture of firm but empathetic care for the Ascend participants. She listens to everyone's daily challenges in addition to the chronic trauma experienced by her patients. When people need someone to listen to them 1-1 or check in about some of the group content they're learning and struggling with, her door is always open for a chat during breaks or over lunch. She's a wiz when it comes to thinking of medications at the drop of a hat that may help treat certain symptoms or support a patients' current medication regiment. And if a prescription isn't working, she's quick to think of other medications that can help. She cares so much about the wellbeing of everyone who walks in her office, and they are better off for it.

I am extremely disappointed with HRI Hospital. In my experience, their communication is very poor. They rarely answer the phone, and it’s incredibly hard to get any updates or speak with someone when it matters most. What makes things worse is that my family member keeps getting released, and within a week he ends up back in the hospital again. It feels like there is no real long-term help or proper care plan in place. We are left feeling helpless, and it doesn’t seem like they are addressing the root of the problem at all. For a hospital that’s supposed to help people heal, I’ve personally witnessed a lack of communication, support, and follow-through. From my experience, this has been one of the most frustrating and disappointing hospitals to work with. I truly hope they improve — but right now, I cannot recommend HRI Hospital based on what my family has gone through.

i have been treated with nothing but dismissal and disrespect by HRI staff and the subsequent places they have referred me to. i went in to address severe mental health issues, and left worse off and with significantly more trauma than i did upon contacting them. do not trust their claims of LGBTQ+ acceptance or support, as they often fail to meet the bare minimum standards of respect towards trans patients.

1/10 recommend. To start, I have a Seizure disorder. They changed my medication for the simple fact of not wanting to order my correct medication. Not a single staff (including the Doctors) knew what to do or how to handle it when I had a seizure. A staff member came up to me after I got back from the ER and told me that the staff who handled me while I was mid-seizure tried to pick me up, dropped me and I smashed my head on a wooden chair. It was the same staff that fought for me to be taken to the ER when I had my second seizure because nobody knew how to handle it there. As a hospital, a seizure protocol should be in place. Next, there was an altercation and the only thing the Nurse was able to do is threaten a patient who has severe trauma from their childhood revolving around molestation to move them to a Co-Ed unit which was triggering. The staff talk down to the patients like they are anything but Humans. We are there to heal and get the help we need not be treated like we don’t matter. They have their favorite, which they treat different but for the most part patients are treated as less than. Not everybody in HRI is competent enough to defend themselves so this was really upsetting. Shoutout to Bodie who treated the patients as individuals and truly cares about helping them. I don’t know what I would have done without him while being inpatient.