InBloom Autism Services | Winter Park

We just returned home from the doctor, and when I opened Dylan's lunchbox, I discovered that he hadn't eaten because the container was still full and closed. This has made me very upset. I trust the Center to care for my son, and I expect your staff to feed him, brush his teeth, teach him, and provide proper care. This situation shows a lack of attention on your part, and I would like to be accountable. Dylan should not go hungry because he was not fed. Could you please explain why this happened and what steps will be taken to prevent it from occurring in the future? Additionally, I would like a current report on his daily eating and drinking habits, and every date and time he was fed. Since I picked him up at 1:30 p.m., there was ample time for Dylan to eat and drink water. I sent three small bottles of water, which were in his backpack. He has not eaten or drunk anything since 7:00 a.m., which is unacceptable. I would appreciate a report regarding this situation. Dylan cannot speak for himself, so it is crucial to monitor his eating and drinking times. Please let me know how you plan to address this matter to ensure it does not happen again. Thank you. Dylan mom.

I Don’t have the proper words to express what a downright slap in the face this place has delivered to my family. I had previously written a 5 star review DEFENDING THIS PLACE against the negative reviews that turned out to be 100% true. My son has been going to this location for almost 2 YEARS. this has been the only place where he WANTED to be there, and the only place he made developmental strides. Not even 2 weeks after a new director taking over we were kicked to the curb. We had to switch insurance providers, so my son had to pause his services for 3 weeks. We also found out we had an out of pocket balance of $24,000.00. So For 3 weeks I continually tried to contact this woman, over and over and OVER to know where my son stood so we could make a plan. With no response from her we still went ahead and spoke with various others, set up new insurance and a payment plan with billing, and were told it was really up to the location itself to allow him back or not. After weeks of unanswered emails/calls She finally calls me yesterday nonchalantly to say they will not be allowing him back unless we pay that $24,000.00 I am 32 years old, with two deceased parents. I am lucky to just be able to pay our household bills and the health insurance every month. $24,000.00 ?!?? WHO HAS THAT TO SPARE, especially with a special needs child??? The director is a brand new employee to this center and gave absolutely no consideration/ recognition at all that we have been there for almost 2 years. Not to mention all the time I wasted waiting for her to contact me, NEVER BELIEVING THEY WOULD DO THIS. For 1.5 years they have profited $136,677.00 NEARLY ONE HUNDRED AND THIRTY SEVEN THOUSAND DOLLARS!! That and an additional payment plan of $300 a month is not enough for them, they are gonna need the 24 grand upfront. My son means absolutely nothing to them. Kelsie and John actually cared about my son, and now that they are gone he is nothing. All the progress to get him ready for kindergarten quite literally means nothing. I wish they could see our mornings now, how he puts on his empty backpack and hands me my car keys, upset wondering why we aren’t going to school today. They had some wonderful employees that we will miss, but they change staff constantly, & In the end it was entirely about the money. They will treat you like a number!! How Incredibly sick is this to do to a disabled child who needs help. don’t take your child here or to any of their locations.

This place has changed our lives as family so many amazing ways. I don't have enough good words to say about them and my complete gratitude towards the whole team of RBTs, to Kelsie, Caitlyn and others it's forever. Excellent service and care! 🫶🏻❤️❤️

Parents, I'm very sorry, but I'm going to tell you about my experience in this place that was not at all good. First of all, for this place, your child is a dollar sign. For anyone who wants more information, I can show you the emails I had with all the people from that place so you can see that, in the end, your child is just a business for them. I'm going to tell you about my experience. Our child was diagnosed with autism, and after many years of hard work and doctors, there were improvements, but they were not age-appropriate. We moved to Orlando, and the doctor mentioned a therapy called ABA that needed to be done. We searched, and there weren't many options in Orlando, but this new place had it. It was a 45-minute drive from my house, but it didn't matter; I made that trip four times a day to help our child. In the first month, they assigned us a professional therapist, and we started to see changes. In the second month, they informed us that the therapist couldn't continue with our child, so they assigned another one with less experience. All they did was play board games, draw, and blow bubbles. When I saw that this was the therapy I was paying for, I talked to the manager, and he said it was part of the therapy for them to play. At the end of the month, the therapist left again. They didn't have a replacement, so one day, a very young and unprofessional-looking "therapist" appeared. I didn't want to judge him by his appearance, but someone who goes to work in flip-flops with orange hair and without combing it wasn't a good example. But according to them, he was a guy who was "studying." In the first few weeks, I didn't see any improvement in my child; he became more repetitive, and because he couldn't express himself, he didn't tell me everything that happened there.. One day, I arrived early and saw my child watching YouTube on the phone the therapist gave him. I asked the manager, 'What is my child doing with a phone?' Maybe it's part of the program? If listening to Daft Punk is part of the program, I'm not paying for that. The manager said he would talk to the therapist. Okay. Every day, I arrived an hour early to observe from the car because I could see the room where my child and the therapist were from the outside. After three days of observing the phone therapy, I entered very early and saw my child with Daft Punk again (I should clarify that my child liked one song and repeated it millions of times). So, we seriously discussed removing our child from there or changing his therapist because we didn't see any improvement. From there, they told us we had to take him out of school and give him more hours at InBloom. I asked, 'So he can spend more time with the phone?' Their response was that it's not effective because he comes for a few hours. I said, 'But I pick up my child from school at noon, and he's here until 6 pm every day, and that's not enough?' Okay, if I take him out, what happens to his schooling? The response was that they are not a school, and he would lose those years of education. In other words, they were holding my child back. So, from that moment, we decided not to continue with them. They insisted that we had to pay for the whole month (the insurance had already authorized and paid for the entire month). We mentioned that our child was exhausted, and so were we. We couldn't even take vacations because of the contract that required us not to miss a certain number of days, and if he was sick, we had to provide a doctor's note. All of this was to avoid losing money. We finally withdrew him, after talking countless times with someone who supposedly owned InBloom and explaining what happened. He only talked about money and more hours, never listening to what was happening in the therapy and why we made our decision. So, we decided to withdraw our child forcefully. After 5 years, a collection agency contacted me a week ago. Why? If my child didn't attend for the rest of the month, and not because of our fault, it was because we couldn't tolerate our child losing more school hours.

I’m so grateful for In Bloom, the therapists and the BCBA assigned to my son (Andrea, Ashley, Laura, and Misti). They were wonderful. One thing about this place is that it is truly evident they love children…every single last one of them from the front desk managers like Valerie and Adrianna to the additional therapists in the facility. Anytime one therapist was sick, there wasn’t much of an adjustment because the additional therapists already knew him and were equally as loving. They treat your child as their own, and do amazing work with them. I have seen so much improvement from the time he started to the time he unfortunately had to leave to begin a new school. They have opened up ways for him to communicate effectively while his speech is still limited, helped with potty training a great deal, and his overall behavior has improved. They have also worked with him to reduce negative behaviors, sitting in a structured circle time with support, and helped him in how he interacts with others. They’ve done a lot, too much to name. My only caveat is that if you are someone who relies heavily on having a set time that your child is at the facility while you work, it may not be the best fit because you may have to cancel your workday if someone isn’t available, but other than that this is a 5 star company and they are truly masters of their craft and provide excellent, top notch service to the kiddos. 🥰

My daughter is on the autism spectrum and her psychologist recommended we enroll her in ABA therapy. InBloom stood out to us and I'm so grateful to have found them. They gave me a tour of the facility, I met the team, and my child's behavioral therapist. They're amazing with communicating with you and working with your schedule. The parent training they offer has been invaluable to our family. I highly recommend them.