MaineHealth Behavioral Health at Spring Harbor

Give me 1 reason I should pay off your medical debt? Even though I shouldn’t have too…. Edit: so I should not pay it? Is the cue I get. Sorry I have undiagnosed autism spectrum disorder and have a really high intelligence, not necessarily IQ

I was a patient here in April, and some of the staff were nice but some of them were incredibly unprofessional. One tech working there called me a loser to my face and gave me women's underwear, and a nurse working there offered me extra antipsychotics as "acne medication" which is a blatant lie and put me in a horrible stupor for the rest of the day. Also, normally a patient is allowed a hearing with a lawyer if they're white papered, but this was misrepresented to me and other patients there. It seems like a number of people working there enjoy the power they have over the patients, and there aren't many things to do in here either or enough time to exercise so overall a very awful experience.

They helped my daughter reach a much better place in life!

Top notch caring staff, nice clean facilities. Felt very safe and the doctor’s and support staff listened to my needs.

Totally UNSECURE. I went to visit the psycho who punched me in the head 7 times as I lay defenseless on the ground. He was still wearing the large ring that he made my ears ring with. I brought him a vape to use (stupid I know). I could have brought/used/smuggled to him any weapons or drugs I wanted. Nobody searched me as I went in. The visiting room was isolated at the far end of the hallway away from prying eyes. The security of the facility is just one of MANY problems they have.

My child was recently a patient at this clinic for one week. In that time I was in contact with his doctor, social worker, and a person that was like a family liason between the clinic and the family members. My family liaisons name was Kaitlin and she was awesome! The doctor and social worker seem to be a little disorganized and overworked. I would leave messages for them to call me because I had questions and would not hear back from them until late afternoon if at all. There was one phone call where the doctor, social worker, my child, and I had a discussion. They wanted to release my child with a prescription of pills. My child stated in the discussion they didn't need to be on any medication. My child is over the age of 21 so the privacy laws normally would apply but I had permission. He also made statements that showed he was out of touch with reality. I then said does this sound like someone who will continue to take the medication after release. I immediately advocated for the shot which was good for a month. I was feeling like the doctor and social worker really did not have my child's best interest in mind and just needed the bed for the next patient. There is no money in a cure and no repeat customers right. Anyways the discussion did not go well. In the next 24 hours my childs release date change 5 or 6 times. This is when Kaitlin came into the picture. She was a God send. She answered all my questions and concerns. If she did not know she found out and got back to me in a timely manner. So in ending I would like to say this. My child is on the shot and doing very well. Fight for what you think is right whether you are the patient or the parent and use your family liason. If they did not give one then request one. Kaitlin is a good choice!

Spring harbor hospital is awful and should be shut down. They abused my son, staff punched my 12 year old son in the head that was caught on camera, and found during an investigation. They repeatedly gave him dairy which he cannot have, also gave him above legal limits of meds, all findings through an investigation. Then negligently discharged him with no plan in place and dropped him in a parking lot with no medicine givin, or able to get. my son had to be admitted to an ed. Nearby Keep your kids away!!!!!!!!

I was the unruliest patient here both times, it was a rough start, it truly was, but I am a strong person, and I often pointed out to staff where my rights were being violated, I was able to get a TTV to go pay bills, I was blue papered but reversed it so I could do the therapeutic walks outside the unit. I am sorry to see such bad reviews, but I can understand why. There were always miscommunications, The doctors didn't always listen, but this experience helped shaped my career in mental health! Don't give up!