MercyOne Waterloo Behavioral Health Care

Dont know why the reviews are so bad, also if anyone sees this, tell Joyce shes awesome and give her some type of award or something these people saved my life fyi

Dr. Nag is absolutely the best! She listens and never rushes me. The secretary is very helpful and kind! Highly recommended their services!!

I absolutely love Jen my therapist 100% recommend

I am not going to go into details about my recent trip to this facility. But I will tell you that woman Indian hospitalist is a joke, she just throws any med packs she can at anyone hoping that the three will work well together. Well she put me on 3 meds. One for Parkinson’s. One for anger. And one for depression. The one for anger and the one for Parkinson’s when taken together for prolonged periods causes people to have heart attacks. And they are worried about people wanting to commit suicide if this woman continues to practice she will cause someone’s loved one to pass away? She also added a crew other “issues” that I was allegedly there for. I can promise you I will NEVER go back to this place again.The complete disrespect that she exhumed not only towards myself but the other patients in this place is absurd. A lot of the nurses as well were very disrespectful, and yes I understand some people can be real jack wagons when put in a place such as this. The constant cursing and bad attitudes had by all except for a few, to name them Kayla was the best person I dealt with after Laura, and Joyce in the Occupational Health, then there was the social worker, I cannot remember her name I believe she was of Bosnian descent. I am putting this out there so that a lot more people can help advocate for their loved ones and get them the proper care they deserve. Do NOT reply with the generic Copy and Paste to contact you to have someone from your team to call and talk to me. I have sent several emails, and I have received no calls, or emails. You’re supposed to be a Christian hospital.

I've been with Dr Nag for a few years now and she has always been fantastic. Very professional and understanding of my issues and willing to work with me to help my mental health. I cannot recommend her enough for people that want to get a start on taking care if themselves. Plus she's always virtual so it can work with any schedule.

Hilary has been so amazing. Looking forward to continuing my mental health treatment with her.

When this was Covenant, the mental health unit had books, games, groups, arts/crafts, a smoking room, movies, & treated people I knew VERY well back in the late 90’s. I know three people who’ve been there in the last few years & visited once. 😱 it’s like a COLD funeral home!! They would not give one person a TUM after they asked for 12 hours, & lost their clothes. There is 1 tv behind glass, they hardly let people use the phone, you could hear people screaming and not being acknowledged, no books/games/activities anymore & if you were depressed, this place may make you WORSE! One person had to have their door open all night by the nurses station (most very rude) for suicide watch, & the nurses stood outside their door talking loudly after midnight; RUDE! That person was HIGHLY intelligent & could have used objects in the room to kill themselves. They have NO idea how to help anyone!! Seriously DONT GO!! Try Allen H, as I’m told they have games/books/groups/staff that care & they take you outside. I don’t like lies, & would NOT warn someone if I didn’t feel it was necessary. God have mercy on NOT Merciful One!