MercyOne Waterloo Medical Center

The front desk lady in the er was so rude and hateful. Im already not ok and have hearing issues. Got irritated with me when I told her I cant hear her. Having symptoms like when I had my last stroke and when I tried to inform them. She ignored me and said its going to be a long time. Ive already been waiting over 3 hours.

While the nurses and staff were amazing the organization of the hospice program was horrifying and awful my sister and were helping prepare 4 my dad to finish his final days at home they arranged for an ambulance to transport my father from waterloo to anamosa but before that could happen we were told we had to pick up three different drugs each one at different pharmacies we had to drive out of our way to a pharmacy in waterloo then cedar falls then marion..told a different pharmacy each time had to wait a half an hour each time at the end of it all we werent able to be back at my fathers home until several hours later than planned so the ambulance got there long before we did even tho we were told he ambulance though they were hired out of online we were told they were told to delay the ambulance was supposed to wait until the equipment basically the hospital bed was delivered and put together the ambulance got angry and the driver said they were not allowed to sit and wait and even though all the people at hospital said that they had to wait until I got there they literally dropped my dad off and put him in a chair then had to be transferred again they could not wait 15 more minutes for the equipment guy to get there to put the bed together I don't know if I can describe how horrific this all was my dad was actively dying in this ambulance driver could not wait 15 minutes the whole experience was so unorganized and heartbreaking and aggravating that I will never use UnityPoint hospice ever again

I stayed in there mental health unit for adults and they just neglect you and make you feel even more alone and dont care about you or what you need. I only really loved three staff, Sandra, Karen and Laura! I think personally the lady with black hair that she puts in a nasty greasy dirty bun needs to be fired immediately for having an attitude toward everyone at all times. Actually I think everyone there especially Keri and Mary! All staff fired besides Karen and Sandra and Laura!

MercyOne Waterloo Medical Center provides comprehensive medical care in a professional and compassionate environment. The staff is attentive, knowledgeable, and supportive, ensuring patients feel comfortable during visits. Facilities are clean and well-maintained, offering a wide range of services from routine care to specialized treatments, making it a trusted choice for healthcare in the community.

My name is Christian Hartings. Im using my husbands account to post here. I was transported to Waterloo ICU for 1 1/2 hrs from my home in Iowa after I had collapsed in front of my house after severely hitting my head two days earlier. I had been in an ER closer by for that. The decision was made by my primary care doctor and the emergency nurse from my usual hospital that i should be send to waterloo to an receive an emergency eeg to see if my brain is malfunctioning. I have been mistreated in this hopital - i dont even want to call it that - to an extent that terrified me: The neurologist Melissa McMillan ignored the order, an eeg was not performed. I had passed out another time in the ICU and was brutalized by nurses that performed a violent knuckle rub that left my sternum area heavily bruised. The next day I was told they would try to get me out of the ICU to a regular unit to observe me another night or two. Neurologist McMillan visited me. She tried to convince me im suffering from anxiety and stress, that i would benefit from seeing a psychiatrist. Besides the fact known by her, that i had suffered a severe TBI more than a decade prior that left me with multiple neorological problems. I pushed back on this ridiculous assessment. She felt visibly offended. Another hour later or so I was ask by Miss McMillan if I was "ok" to go home" because there was no bed in the regular unit and they needed the ICU bed available. I was shocked by this, but left. My partner took me home and had to leave to take care of my elderly father in law. Not shortly after he left I passed out at home alone. I woke up again before my he came back. I dont know how long i was out. There were a couple of more things astray at the ICU and with miss McMillan i dont see the need to mention here. This is my experience with Waterloo hospital and especially Melissa McMillan. I felt humiliated, ridiculed, mistreated, violated in my patient rights and most of all endangered and fearing for my well-being. The polar opposite of what i should have felt. Here are the facts. I let you be the judge. Me personally i find this lack of care, competence and compassion by medical staff and doctors there unbelievable, shocking, dehumanizing and flat out cruel. I read many people calling for this hospital to be sued. And thats exactly what Im gonna set out to do. Miss MCMillan you should be absolutely ashamed for what you have done to me. You have ignored the oath you took, have shaken my trust in the medical system to the core and thats not even the worst you have done to me. I deeply hope god - and by his will - the legal system will punish you for this...

... honestly, a great group. Kept me alive when I had pneumonia. - ( put me in a medically induced coma for four days, then brought me back to life. ... THANK YOU & GODSPEED

Absolutely the worst place to go for care. Mother was ambulanced there for multiple symptoms, they ran alot of tests, last test was a spinal tap, shortly after she was discharged without even seeing the nuro doctor! They said she was too busy in clinic to see her. Left with no diagnosis, 2 days later they call to get injections in her neck!! Never ever go there!

The worst hospital I've ever been to. No communication, care, or attentiveness. I was called a drug seeker by a nurse. Denied Tylenol when I was feverish. Absolutely hell on earth.

If there was a zero star option. That's what it would be!!! Shame