New Mexico Human Services Department

Very speedy service new lobby and several customer service windows

Friendly social workers and relaxed atmosphere that solve problems

It's so lovely to be sick for 2 weeks, have your insurance make you pay over $100 for medication that you should be covered for, then being dropped from a call 2 hours after waiting to see if I can.... I dunno, get well? You people need to do better, ffs.

There is less people here then in CAli how does it take this long to get any benefits going at least my children’s health care. Hope they don’t get sick anytime soon. I waited literally like 3-4 hrs just to be told to leave the application and to cancel my other one. They need better customer service and better ways to help out the community. 😏

My experiences with NM human resources have been positive. Since the pandemic Ive used the website to submit any changes and recertify benefits. After receiving a delay notice from the backlog and the web didn't show my address change I took the time to call about my case and it surprisingly went smooth. It was a long wait (45 minutes) to speak to someone who was able to look into the details. With understanding of the amount of amount of people calling and ppatience on my part it have me and the agent a positive experience. She was able to get my certification done in a short time and any updates needed. Much appreciated.

Worse customer service ever! I had to submit birth certificates and other proof of information. The online acct would not allow me to upload any documents and was instructed to drop them off or mail them. I printed and copied all the documents to submit to make it easier. When I got to the window to submit the paperwork I was sent to Jessica. She took the papers and just tossed them to the side saying I would receive the receipt in the mail. I requested one in person but she said they don't so that. I was very uncomfortable without one so I requested something for proof and was met with attitude and Jessica acting as if she was doing me a favor instead of her job. She was very rude and disrespectful with her body language. I requested to see a supervisor. The lady named Joan identified as the supervisor and was very rude once I approached the window. Wouldn't listen to my request and kept cutting me off. I simply asked for any kind of proof and that I submitted my paperwork wouldn't just be tossed to the side. I explained I understood how busy they can be and I was just covering myself if any questions came in the future. She declined and kept having an attitude telling me it is policy to not provide. I asked a time frame of when it would be uploaded she told me today. I asked if I called tomorrow could they verify it is in the system. She confirmed so I told her I will be calling to check. Jessica and Joan were the absolute worse people for customer service work and should not work in assistance of the public if they do not want to help people in need.

This place is dirty and filthy... Security guard is a nice gentlemen the ladies in the front were great. But very poor customer service there always answering the phone before they take care of the members that are physically there. Taking this up to corporate as well if there is one. Some one needs to do something about this. This is very poor customer service. Last time I went in there I had to wait a couple hours. Not only that you have babies crying and making a mess. I'm a business owner myself and I teach my employees the importance of customer service. Please do something about this. Thank you and have a nice day.