Peaceful Mind Behavioral Health & Wellness

Was discharged from Peaceful Mind because I had to cancel an appointment yet the therapist could cancel whenever they felt like it. I called again today forgetting I was discharged to see about seeing Loretta. The billing department took my information and was going send intake information. Basically they just wasted my time apparently not realizing that I was discharged for a stupid reason. This place is a joke.

I have been leaving messages roughly 2 years now. Keep getting told im on the wait list. I have sent email and get the auto reply stating they will get back to me shortly. Took me 30 years to finally accept i need help, and now I realize I am right. NO ONE CARES. *Edit* For your response I have just emailed AGAIN a reply from my most recent email to your auto response that I received month ago. No response from a human. Calling is pointless, leaving voice message, no response back.

I’ve never really been a fan of therapy, but this spot at 115 Main St. in Southington isn’t bad at all. The office is cozy and welcoming, and my therapist, Jennifer Siegal, is really great. She makes it easy to talk without feeling judged or worried, and she’s even been helping me work through things like my college applications and planning. It’s a comfortable place to just unwind and talk things through.

I’ve bounced around with therapy for years, but this office is the first place that truly helped me get on track and understand what was going on. The space is always clean, welcoming, and calm. Everyone here is friendly, professional and truly incredible! My time here has been so beneficial and amazing. I can’t recommend this place enough!

My friend speaks so highly of Peaceful Mind, they have the best intake staff, specifically Lauren!! Would recommend this facility to anyone, and don't forget to ask for Lauren.

I was not happy with how I was treated by Dr. Masse and I only spoke with her one time in the chat room to a intake appointment before she refused to see me a again because I could not access the portal, I saw her display signs of control, anger, not caring at all about the well-being of the patients being referred to her. But I had some bad experiences with Dr. Smith as well but overall all things considered I respect Eni Smith and she cares about her patients that I can attest too. Point being I wrote a one star review and I was very unhappy with how I was treated and left with no medication and Melissa Masse whom I was referred to now refused to see me along with any doctor there. Which was absurd to me.. But Caitlyn Bouchard Practice Operations & Finance Manager Literally heard about my bad experience and called a meeting with the Dr's involved in the mistakes that were made in my situation and felt strongly that I was mistreated and had every right to be upset. She was AMAZING at getting to the root of the issue. She squared away all my meds for 90 days while I transition to a new facility and she even said she could do it for longer if needed. She made me feel heard, respected, treated me equally. I thought her approach was amazing and I literally deleted my one star review changed it to four stars and if it were based strictly on Caitlyn and her professionalism it would be 5 stars without a doubt. Now knowing that Caitlyn oversees Daily Operations I would trust and highly recommend this facility or any other practice that she is overseeing. Such a pleasure to meet and deal with her. She gave me a one of a kind experience highlighted by her amazing problem solving skills, if you have a disagreement with your Dr I can assure you she will find a middle ground for you, make you feel comfortable and make sure you leave there feeling heard and with answers provided that you as a client are happy with. She is all about the clients having a positive experience while at Peaceful Mind. Thank you so much Caitlyn B!!! Hope I have the pleasure of speaking with you again in the future ! Best regards, Robert Crossman.

As a patient who has received care at this facility, I respect that everyone is entitled to their own experience and opinion regarding the services they receive. However, my experience with Peaceful Mind Behavioral Health and Wellness Center has been completely different and truly positive. I have found the staff to be understanding, respectful, and extremely helpful throughout my care. The communication has always been clear and compassionate, and I have felt supported every step of the way. From scheduling to appointments, I’ve never encountered any of the difficulties described elsewhere. The providers here have always prioritized my well-being, taking the time to understand my unique needs and medication management without making me feel rushed. While I cannot speak to the specifics mentioned in other reviews, I want to affirm that the care I received was thoughtful, professional, and effective. Everyone there is so nice! I continue to recommend the Bristol Peaceful Mind Behavioral Health and Wellness for anyone seeking compassionate behavioral health support.

I had a wonderful experience with my first appointment with Amy Anderson ( APRN/ Medication Provider) at Peaceful Minds BHW. The entire office is extremely welcoming and cozy unlike other places I have been. She really took the time with me to get to know me and understand my needs with compassion, empathy, and kindness. She’s extremely professional and very easy to talk to. I highly recommend her and this practice to anyone looking for a provider. I’m so thankful.