PeaceHealth Ketchikan Medical Center

The front desk is the "on call nurse." Your options are to go in to ER and be told you shouldn't have gone to ER or embarrassingly tell the front desk what your problem is as they tell you it isn't part of their directory, and default to referring to ER. There is no "urgent care." Really crap design.

Peace health is also located in towns like Sedrowooly Anchorage and Seattle

Terrible ER experience. I have been to this ER a few times and honestly never had an issue until recently. The doctor for this visit was Spencer Ashcraft. If you need to go to the ER, ask who the doctor is before checking in. If it is him, DO NOT check in. You will end up with a bill for an incompetent provider who will provide you with nothing. He gave me the worst experience I’ve ever had with a doctor. Asked questions that had already been answered if he would have listened. Did not review my chart. Did not offer any testing. Did not offer anything to reduce pain (not even Tylenol). He literally did nothing. I will be requesting an itemized bill and I will not be paying for his services. That guy is garbage and will most likely cause this hospital to get sued. I really wish this hospital would do more vetting before hiring someone. No way this guy could get through a thorough interview from a hospital that wasn’t desperate for just any provider.

This place is a travesty to have to work with. The scheduling for appointments is the most disorganized I have ever had to deal with for a hospital. We have had numerous instances of canceled appointments without a single bit of notice. The most recent we did the online check-in and arrived for our appointment only to be told it was canceled. No call, no email, no notification on the app. And there was no reason given for the appointment being canceled. When we our child had a sickness and we went to the ER they completely disregarded us and acted as if we were an inconvenience for them. It seems like they just don’t want to help. Majority of issues they shovel off to Juneau and Seattle and any routine things they can do they treat it like an annoyance. I look forward to moving and never dealing with them again.

I had to be brought into the hospital from a cruise ship. I was there in the hospital a day and a half until I was stable enough to fly. Every single person I dealt with was amazing. They took very good care of me. What was extremely helpful was that their system, PeaceHealth was compatible with MyChart and my primary doctor was able to see all my test results. That was a very good thing.

Therapy is awesome here

Excellent experience with PeaceHealth. We were incredibly impressed with the quality of care that my wife received during an ER visit and short admission. All of the clinicians we interacted with were caring and highly competent.

The ER nurses and staff were pleasant and kind. Once I was moved to the floor I didn’t receive the same kind of care. The bedside manner at this hospital is too laid back. Today 9/29/23 I needed to reach out to the case manager Sarah when I spoke with the case manager the first time right after leaving the hospital. My job needed for me to speak back with the case managers because I had paperwork that needed to be filled out. I left a message on Sarah voicemail then I called twice where she was clearly monitoring her calls. When she finally answered her phone her statement was she was in a meeting. Who answers the phone during a meeting just call the customer. Common sense would tell you the patient has additional questions and concerns. I’m guessing two calls in one day for her is overwhelming. She never returned my call. I’m hoping her boss will read this and address it. In all of my years of working I have never seen so many people in one place nonchalant and floating on air. It like no care in the world. You truly have to love helping people, customer service and having a passion for caregiving. The hospital/ medical field and people lives you never want to be down playing. After what I’ve seen it appears this facility has a lot of people coming from all over the USA . When all else fails at PeaceHealth Medical Facility then those same people will find somewhere else to work.