Polara Health - Crisis Stabilization Unit

A much needed service to the community. Once I brought my granddaughter and they helped set up a plan for us and another time my son for detox services. I am very thankful they were available

On emergency the nurse wanted to make me wait all night for detox type meds because she did not want to call the doctor trying to make me sick and suffer and Maggi who works their doesn't do her job is disrespectful and theor staff made me cash pay meds for 4 months Strait shorting every month because they cannot count right or send a proper prior authorization with the script for months. They Suck I'm switching

It's absolutely a nightmare to get anyone to answer the phone, call back, or attend a meeting *they* requested to be scheduled. I realize that they are short staffed, but there is absolutely no excuse for such a lack of communication - especially when they expect their patients to be able to clearly communicate. Perhaps they should assign 1 or 2 people to return messages, or have nurses, case managers, and social works help on their downtime.

I voluntarily checked in on a Friday and was told I would be able to speak to a caseworker and a doctor. It wasn’t until that Sunday that I actually spoke to only a doctor and that lasted all of 5 minutes. Except for the following 5 min. Physical. I had been feeling suicidal which was why I had gone in the first place. I have a nine-year-old daughter and the doctor had told me had I attempted suicide CPS would have stepped in and my daughter would’ve been taken away from me because it would’ve been considered child abuse. Talk about making me feel even worse than I already had in the first place for wanting to take my life for being in so much pain. What a horrible thing to say to me. I asked if I could check myself out since I had come in voluntarily and she said absolutely not. She wasn’t going to release me. I hadn’t felt suicidal since Saturday. And I've never wanted to leave a place so badly in my life. She said I could refuse treatment but if I did that she would get a court order to keep me there so I wouldn't be able to leave anyway. I felt like a prisoner there and had no way out. My anxiety was through the roof. I had brought in my own medication and the nurses had screwed that up every single day that I was there. I'm glad I had paid close enough attention as so many people in there were barely coherent. You literally sat in front of a TV for 14 hours a day. There was no help and no one to talk to. No type of group therapy and you weren't even allowed outside for fresh air. Talk about making a depressed person even worse. I’m not sure what they meant by a "treatment plan". But I certainly didn’t get one. And to top it all off I never did speak to a case manager. I will never check myself into another hospital again. My experience at Polara Health was beyond horrible. I feel sorry for anyone who ends up in that terrible place.

was sent here when i was 18, and it was genuinely the worst week of my life. it felt like a literal prison. we weren’t allowed outside at all, the windows were frosted so we couldn’t even see outside, there were no group therapies or anything at all. we were confined in a single room for the entirety of our stay, maybe 400 square feet. all they do is pump you with medication with little to no resources to actually get better. all we could do was sit down and keep our eyes glued to the tv. hours felt like days, days felt like weeks, and the week i was there felt like a month. the only difference between this place and a prison is you have a tv. the only positive thing i can say about this place is you have access to the phone 24/7, but that is literally it. i wish i was being dramatic.