Polara Health - Crisis Stabilization Unit

Lysteria

The receptionists are so incredibly rude. For a mental health facility they don't care. I'm looking for somewhere else. I give Polara Health 0.

My family my whole life has been making me look unwell and sending me here this is the worst in the whole entire United States too get help I was in foster care when I was 12 and went back too my same abusive house hold no one has ever taken me seriously because my father is abusing me and making me lash out my mother has abandon me and I have abusive family members on both sides I have never escaped because I had a low self esteem but I’m taking care of myself and avoiding them this is the worst time for mentally ill and substances abuser they keep teaching us the wrong ways to get better I’m doing everything I can do this is a huge sign of injustice because I’ve always been trying too take care of myself but for some reason they keep sending me too theses places as a sign of punishment both sides of my family like making look mentally ill a lot of hospitals know I have a extreme case of complex ptsd

A much needed service to the community. Once I brought my granddaughter and they helped set up a plan for us and another time my son for detox services. I am very thankful they were available

On emergency the nurse wanted to make me wait all night for detox type meds because she did not want to call the doctor trying to make me sick and suffer and Maggi who works their doesn't do her job is disrespectful and theor staff made me cash pay meds for 4 months Strait shorting every month because they cannot count right or send a proper prior authorization with the script for months. They Suck I'm switching

It's absolutely a nightmare to get anyone to answer the phone, call back, or attend a meeting *they* requested to be scheduled. I realize that they are short staffed, but there is absolutely no excuse for such a lack of communication - especially when they expect their patients to be able to clearly communicate. Perhaps they should assign 1 or 2 people to return messages, or have nurses, case managers, and social works help on their downtime.

I voluntarily checked in on a Friday and was told I would be able to speak to a caseworker and a doctor. It wasn’t until that Sunday that I actually spoke to only a doctor and that lasted all of 5 minutes. Except for the following 5 min. Physical. I had been feeling suicidal which was why I had gone in the first place. I have a nine-year-old daughter and the doctor had told me had I attempted suicide CPS would have stepped in and my daughter would’ve been taken away from me because it would’ve been considered child abuse. Talk about making me feel even worse than I already had in the first place for wanting to take my life for being in so much pain. What a horrible thing to say to me. I asked if I could check myself out since I had come in voluntarily and she said absolutely not. She wasn’t going to release me. I hadn’t felt suicidal since Saturday. And I've never wanted to leave a place so badly in my life. She said I could refuse treatment but if I did that she would get a court order to keep me there so I wouldn't be able to leave anyway. I felt like a prisoner there and had no way out. My anxiety was through the roof. I had brought in my own medication and the nurses had screwed that up every single day that I was there. I'm glad I had paid close enough attention as so many people in there were barely coherent. You literally sat in front of a TV for 14 hours a day. There was no help and no one to talk to. No type of group therapy and you weren't even allowed outside for fresh air. Talk about making a depressed person even worse. I’m not sure what they meant by a "treatment plan". But I certainly didn’t get one. And to top it all off I never did speak to a case manager. I will never check myself into another hospital again. My experience at Polara Health was beyond horrible. I feel sorry for anyone who ends up in that terrible place.