Precise Mind

Customer service at front desk is awful! They are extremely unorganized and just push you aside.

I called yesterday to see if it was possible to have my daughter’s appointment moved from Ridgeland to Flowood, since that’s closer for us. Whoever I spoke to was incredibly rude and didn’t bother to pull up my child’s information before rudely letting me know that my request was “going to take too long” and that “you can’t just switch providers”. Had she taken two seconds to let me finish or to ask for my child’s information, she would know she’s a new patient and has not been seen. Not to mention when my previous provider I guess left, not a soul bothered to inform me and I was just swapped over to someone new. I’m not understanding the difference, clearly it is indeed possible to swap providers. Finally, she pulled up her information and “rescheduled” her. I told her I also needed to make an appointment, and yes I’m matching energy by this point and having the same demeaning and rude tone she does for absolutely no reason, I instead get “transferred” without being told so and then hung up on. I immediately called back and spoke to someone else who was understanding and kind. I got my appointment set and she checked my child’s and low and behold the appointment had not been rescheduled. They have one number for all locations so you never know who you’re getting on the phone. The ridgeland location, at least at one point, had a cell phone separately you could call and get through to someone because the calls being answered is such an issue. Previously, I’ve had to call umpteen dozen times for daysssss before getting an answer, med requests weren’t being filled or given over to the provider. Their downfall will be who they choose to hire to simply answer phones and make appointments.

Awesome NP William Johnson! He's very compassionate, kind and understanding. He never stops working to find the best treatment and medication that truly helps you. Also, Mallory is so helpful and considerate. She does her best to help you get your blood pressure down. It's a VERY relaxing, caring and calming place. Oh, and we really love to sit back on the porch in the rocking chairs 😊

My experiences at Precise Mind has been very good. Mr. Trinanes & the staff are courteous, friendly and respectful. He answers my questions and ask me relevant questions so I can understand my illness,

It’s hard to get someone on the phone. I’ve had good experiences With the doctors.

Very professional!

Horrible! This place should be shut down! Allison Armstrong shouldn’t be allowed to practice! I lost my daughter to cancer in July. I went to see Allison, she over medicated me! I tried calling her several times, and left voicemail explaining how I felt. Never got a call for two weeks, some lady asking me if I got my medicine straight!!! Yes I did, I could have died by then. This place is bad for your mental health!!!’n

Ray Trinanes was horrible. Cold, disengaged, and condescending. This was my first time meeting him. I was so caught off by his demeanor, I was in tears within minutes. He did not even try to soothe me at all, in fact he was clearly annoyed. I would think patience and empathy would be required. But he's not a real doctor, maybe that's why.