Preferred Child & Family Services

Preferred was great for My kids

Laryssa is our favorite. I can't say enough about this place. If you're in need of services our family highly recommends.

Mental health is huge in our community. I am thankful to have somewhere to go, who listens and helps!

I was warmly welcomed when I arrived. LB took her time to listen to me and was compassionate. I highly recommend her.

Wonderful educating staff members. All staff members are very kind.

Been great getting to experience the new atmosphere, team members are quite welcoming and show great compassion!

I don’t typically write negative reviews, however mental health in our community is a severe need and serious concern. This office has seriously missed the mark. This office is not as great as initially appears. My counselor JS rarely held the session on time or for the full hour. I discussed this on several occasions with her (as well as the front desk) and was dismissed almost immediately on all instances; excluding one interaction where she told me to just arrive late! She gave false information regarding accelerated resolution therapy claiming it had risk to pregnancy. We had discussed and planned to do an ART session. When the date arrived to do the ART, she informed me it could be harmful during pregnancy and cause miscarriage. This is simply not true based on further research and information from another ART professional. It seemed more likely that she spaced her commitment and put it off all together. While I am currently experiencing minor crisis in my life right now; this seems egregious. She also has not completed intake questionnaire, and I had seen her for approximately 1 month. My counselor took time off and recommended I see someone else for the missed appointment. I tried to contact the office for rescheduling and they did not answer even though it was within business hours. I called several times and had no correspondence in return. This is not an office that serves our community well. They may be nice and polite people when it comes to the intake process, which is cool. However, they bill my insurance for a full hour of care that I am not receiving. They are also very much lackadaisical in their approach to patient care. I do not recommend this office unless you just need some help while you wait for a legitimate therapist to become available.

A joke of a business. They can’t do their job right and bill insurance correctly or send out bills in a timely manner and then they will threaten to take you to court for a couple hundred dollars which you should have had all or part covered by insurance. What a disappointment and disservice to the community. Don’t go here! Find other options. Anywhere but this hole in ground.