Roots Behavioral Health

The people here are angels. I credit these folks for saving my life. One of the boss ladies up here is named Lauren and she is just the most beautiful and caring soul I have met in a very long time. I will be making excuses to drive here just to say hello. Highly recommend to those seeking empathetic care

Staff is very helpful. One of their billing folks even got on a call with me to sort out an issue with my insurance, and was able to get it resolved.

Ofcourse you are always nervous about starting a new doctor , this place is the best since I was a child , welcoming make you feel comfortable and wanted , CJ AND GRACE MAKE ME FEEL LIKE IM AT HOME , thanks again everybody

My boyfriend has been going to Roots Behavioral for a little bit now and I’ve noticed such a huge difference all thanks to the people here. I’m so incredibly grateful and absolutely blessed to have him be seen here. Everyone is so professional and the communication is great. Highly recommend them to anyone.

First of all, it’s damn near impossible to schedule as a first time patient. If you have a friend who referred you, do not tell them that. I am a 45 year old woman with treatment resistant depression—a longtime diagnosis. I got paired w a first year PA. She deserves to be there and will do a good job for many, but I have since moved on. Not impressed w the organization.

I’ve been a patient here for 2 years and unfortunately things have taken a turn for the worst recently. This is my experience thus far: - I have been moved to now 3 different providers after my previous ones have left the business. Most recently my second provider told me she was leaving and I would be assigned someone new. I get that people move on, but not even averaging a year per provider and having to start new so frequently is exhausting. -Now that my previous provider and I had found a good mix of medication we were both happy with, I was told I would not have to have appointments as frequently but when I finally talked to someone I was told I was due for my annual in person, after I told her I already did that in February, she confirmed but said I still needed to come in every 3 months. So contradicting what my previous provider said. -I think most important of all, is they just stopped filling my prescriptions. Full stop. I had to practically beg to get a refill, I need these medications to function. I called twice leaving voicemails asking for refills to which I never got a reply. I finally had to call and speak with a scheduled because they never assigned me a new provider like I was told. I was unable to communicate at all using the portal due to no provider being listed. Once I had a new provider I sent in several requests for a refill before finally getting one. -I was told I needed to make an appointment, which okay fine. I made a telehealth appointment, the DAY of they leave a voicemail telling me they need a card on file for telehealth. Again, I’ve been a patient here for 2 years and have never had this issue before but okay. As I like most of you work, I am busy during the day and not attached to my phone. Come time for my appointment, I find out that they have moved my telehealth appointment to the Downtown location in person..how am I supposed to know I am now expected to be downtown at 4pm? Your guess is as good as mine. After finding all this out, I declined to make another appointment. Having to beg for medication that I’ve been prescribed for two years is not a good feeling. I feel they’ve shown little care for me as a patient and my mental health, just letting me fall between the cracks with no one seeming to care.

For the last 9 months, I've been seeing Marian Padilla PA here for medication management. This has been the best experience I've had with any psychiatrist. I feel accepted and supported. The staff at Roots is kind, understanding and communicative. The online messaging platform is convenient and they even have an app. They offer appointments both virtually and in person. They accept my insurance even though my insurance is crap. For services they don't provide at Roots, Padilla goes out of her way to research and provide me alternatives. I would keep coming here forever if I weren't moving out of state. I will miss seeing Padilla. I would recommend you try out Roots Behavioral Health.

I’ve been a patient with Roots for approximately 4 years. I usually have a telemed appointment & love the provider that I see. My appt today was in person. I left early to get to my appointment early. The offramp of I-35 was closed with a concrete barrier as were the next offramps. I was lost and late. I’ve NEVER no showed for an appt and never been late so I was stressed out. They have a strict policy of charging you for not showing up. I was afraid they would mark me as a “no show” and move on to the next patient and I’d be charged. I tried to call and was put on hold for 10 full minutes listening to a recording that my call would be next. It eventually disconnected me. When I got there I told the receptionist that she could have let me know that several of the offramps were closed so I could adjust my travel time. Her response? A very blunt, “I don’t control the traffic” I was told to fill out the form that I’ve filled out for every visit over the last 4 years. I did but I did not initial permission to charge me since I tried to contact them but their phone system wasn’t working. I was the only patient there, btw and the receptionist was not on the phone. In my opinion, my call should have been answered. She could have neutralized the situation by saying that it sounded like a stressful situation and everything would have been fine but instead she told me she didn’t control traffic. After my appointment she said I had to give her My credit card which I didn’t have because I had already paid for the appointment. She insisted that she needed it and that I had to agree to their no show policy. I said no only to have a 2nd person come out to tell me I had to agree. I said no because they do not answer their calls and if I signed it they would’ve had permission to charge me a fee without communicating with me. I would sign it for the next appointment but not today. They did not take into account my history of always coming to my appointment and on time. There was absolutely no excuse for not taking my call. After reading other reviews, I can see that they have charged other clients who have had trouble getting a refund. The front staff has always been challenging for me. Unlike the professional staff who are very gracious, the support staff lacks warmth and discernment. So one star for being dismissive in a stressful situation. As I stated, the MDs and meds management team are great, the support staff needs training.