Sentara Therapy Center - Century

I worked with Alaina for several months. She was awesome and I am very pleased with the progress I made while working with her. I learned a lot about what to do what not to do, giving me the have tools to continue incorporating to help maintain my strength, flexibility, and (hopefully) not re-injure myself! The space is recently renovated and works really well, with nice equipment and space for multiple simultaneous sessions. Observing the entire team, everyone there is really knowledgeable and they support each other. All of the therapists were respectful of their clients and quick to adjust to their individual needs. I highly recommend this physical therapy location.

Best experience with all the team always in my heart the way they threaten me 🥰🥰🥰they the best in special with Michelle and my lovely therapists Dr kezia and Dr sushant #1

My PT guy is really good (K. Susanthn- I know I miss-spelled his name), so patient and polite. Good work-outs; is helping my muscle around my shoulder & shoulder get better :)

Thank you to Zara for being very attentive and caring to my mother , my mother expresses how much she helps her out and makes her feel comfortable . My mom was having second thoughts about PT but luckily she has had a great experience and I’m thankful to everyone who helps her out . Thank you guys for helping her recover quickly and getting her back to her self again

The staff is the best. They push you but won’t let you hurt yourself. Very professional and caring.

Very nice people. Therapist treated my mother well. Receptionist is friendly and very helpful. I highly recommend this place.

**Edit:** They charge $500 per session! Beware if you have high deductible insurance! I recently received another bill for a one-time physical therapy session in February 2024. even with insurance, I ended up with a $490 charge for just one hour. How can they justify such a high fee for an hour when all I did was a couple of exercises? There was no actual procedure performed—absolutely nothing. This is outrageous. I also paid a $75 copay for each visit. In total, I will end up paying close to $5,000 for 5-6 sessions of physical therapy, even with insurance. As a new mom, just three months postpartum, I blindly followed my doctor’s referral to address my incontinence from childbirth. This experience has left me with PTSD, making it difficult to trust doctors and hospitals again. Now, I find myself worrying more about bills than focusing on my health. **THIEVES** Sentara has been acquiring many small, independent facilities, including my physician's office. My nurse practitioner referred me to Sentara's physical therapy facility, and I didn’t think twice about it when they called to schedule my appointment. I was vulnerable and in need of help with my health issues. To summarize, I was billed over $2,000 for just four one-hour sessions after insurance. Upon reviewing the costs, I discovered that Sentara charges ten times more than other local facilities. While their charges may be technically accurate, I feel powerless to address them due to their larger negotiating power with insurance companies. There was no way for me to know the charges in advance, leaving me completely blindsided. I ultimately discontinued my care and misleadingly told the physical therapist that my symptoms had resolved because I couldn’t handle the uncertainty of the costs. Now, I am burdened with $2,600 in debt and unresolved postpartum health issues. It's incredibly frustrating that patients like me are the biggest victims in this situation. It seems to be a win-win for both Sentara and the insurance companies, while I have no choice but to pay. This truly highlights the issues within the American healthcare system. I intend to bring this issue to the media and encourage everyone I know to avoid any facilities affiliated with this hospital.