Sound

It’s sad to realize this institution does NOT care about their clients. They refuse to communicate, support and provide care. My son and I have been working at trying to get counseling, medications and have had the worst experience and lack of response from Sound Health. Please hear me…I have a son that has extreme mental health and I support his mental health progress… thru the years we have had great experiences. Sound health has been the worst. It is very disturbing the psychiatrist Marian has no communication, compassion or even professionalism in this process. She is a ghost! There is no team here at this institution that cares or works together to provide for their clients.

Ignatius is a rare and extraordinary counselor. As someone in my mid-forties experienced with excellent therapists (EMDR, lifespan integration, NVC), I hold a high bar—and Ignatius exceeds it. My elementary-aged son lights up when it’s time for sessions—he walks out taller, more grounded, and equipped with tangible skills for emotional regulation and lasting resilience. Ignatius brings an extraordinary depth of skill and presence, meeting my son exactly where he is and supporting him through both a complex co-parenting dynamic and challenges with a bully at school. The growth has been truly transformative. Forever grateful!

This place sucks on so many levels. Especially scheduling.

I am the caregiver for my younger sister. She has an amazing disposition, but has complex mental and emotional needs related to autism. Her care team and I are working on getting her in to an assisted living facility to better support her needs, and when she told her therapist, Michelle Tanchanco, about it Michelle completely dismissed her (thoroughly documented) disability and suggested she try section 8 housing instead! Unfortunately, it gets worse. Recently my sister asked for extra sessions to help address a particularly difficult problem related to past trauma, and she was again dismissed by Michelle who told her she "didn't think it was necessary." A couple of weeks later, still struggling, my sister again asked and Michelle's reply was to literally refer her to a number for suicide hotline. There was never any hint or indication that she was suicidal, and this was completely disgusting and out of line response. DO NOT ALLOW YOUR LOVED ONES TO BE CARED FOR BY THIS WOMAN.

So to preface, I’m giving my current therapist 5 stars 100%. She’s super helpful and has been a tremendous help!! As for past care, I’d say it’s quite rocky. Some therapists and psychiatrists that I worked with were good, while others not so much. Maybe we just didn’t fit, maybe they just weren’t that good, who cares. I think this is a great place to get help when you need it. If I wasn’t seeing my current therapist I’d probably rate a 3 or lower because trying to contact psychiatrists, can be a grueling process when in between appointments. And sometimes it felt like I was a “trial run” with some seemingly inexperienced therapists. As seen by reviews though, you have to have your own experience here to draw a conclusion on if you like it.

I've never experienced more than a few minutes of wait time on the phone and have had a wonderful experience here with my therapist. This was the only place that was accepting new clients on Medicaid after two hours and 29 phone calls to various clinics that were listed on the Medicaid website. There have been snags and miscommunications for sure, but overall this place has been a great resource.