Star City Therapy Services, LLC

From day one I have been impressed with Star City Therapy Services and their therapists. They are all educated professionals who are committed to making sure your personal goals are met. Wonderful services and people!

I cannot say enough wonderful things about Star City Therapy Services! From the moment I walked in, I was met with professionalism and kindness. The team truly goes above and beyond to ensure their clients feel comfortable and supported. Their expertise is evident in every session, and their genuine care for each individual’s progress is unparalleled. I highly recommend Star City Therapy Services to anyone seeking quality therapy service.

Star City Therapy, and the therapists working in this practice, are some of the best humans I could ever hope to work with. I can’t say enough about the services I’ve received here - and I am constantly referring friends and family to this practice. I worked with Holly McCloud and was able to experience EMDR, an amazing therapy for those who have complex trauma and/or PTSD. My teen daughter is also incredibly comfortable receiving therapy here. I have also spent time in marriage counseling with Jessica. Someone who was incredibly compassionate and helpful as we worked through those services. Most recently, I’ve been interested in signing my son up with Emily Uribe for services. I know therapy gets a bad rap, but I’ve found it so helpful in navigating the teen years with both of my children. This practice has a number of providers who accept Medicaid, self pay, or a number of insurances. I will continue to refer people to Star City Therapy, the employees and the practice are top tier and a huge blessing to the Roanoke Valley.

Unfortunately, I waisted a good bit of trust and vulnerability with my therapist, Emily Uribe, who works here. One session she randomly became defensive and emotional (more so than her norm), leaving me to console and assist her through her emotions. It hurt because she stated she was annoyed with me, because I had asked her to repeat herself (I’m hard of hearing). She proceeded to defend her annoyance by stating that “she’s a human and she’s allowed to be annoyed”. When I asked her what I said that made her feel like I wasn’t allowing her to be a human she claimed it was due to my feeling hurt by her telling me she was annoyed with me (a valid response by your therapist calling you annoying). I wasn’t aware that it was my responsibility to manager her temper. After this happened I spoke to her supervisor who promised to help me find a new therapist, but didn’t. She refused to accept accountability saying that she knew Emily very well and that Emily wouldn't do anything hurtful. The supervisor somehow dug the wound deeper by assuming it was me overreacting, not Emily. The supervisor stopped responding to my attempts to follow up regarding finding a new therapist. This all happened a year ago and it has affected my ability to trust other therapists. Emily had appeared so stable for the whole year of us working together, her sudden reactiveness leaves me feeling that it won’t matter how long I take learning to trust a therapist, they could still suddenly switch up on me.

My entire life was turned upside down today by a therapist who works there. In my lowest and most vulnerable state, I was asked to leave , with anxiety so bad I couldn't breath. Two Roanoke County Police officers who came to make sure I was ok and if they could do anything for me, I am forever in your debt. A trained and professionally educated counselor, Couldn't and wouldn't help me after a very long period of wasted breath and trust, failed me me in the worst way possible. I urge you to most definitely seek an office that doesn't treat you like a number in a bucket or feel more devastated than your worst nightmare. Respectfully, Broken and begging for my life to be good again. I will conquer and prevail somehow on my own.