Supportive Solutions Behavioral Health & Wellness

I really hate to post bad reviews, but this is needed. From my experience with this company, they have a primary focus on the billing and business aspects, with absolutely zero flexibility or empathy from the office staff. They even tried to charge me more than the previously agreed upon balance (I don’t know if this was a glitch in their system but I was glad to catch it TWICE before they billed it incorrectly) and they do not offer flexible payment options (unless you advocate for yourself), as they’re very strict on their payment “policies”, those of which I’ve never encountered with any other providers both in the mental health and medical fields. If you dare to take a chance with this company, I recommend dissecting the intake paperwork carefully before signing to see if you are able to live up to their payment standards. When seeking mental health services, us clients need the empathy and understanding that are needed in this field. This company does not offer this so BEWARE. Considering the reason we seek these services being our mental health, I can honestly say that the interactions I had with the office staff, when advocating for myself, my financial situation and for what is right, which resulted in being spoken down to, it worsened my personal situation / mental health, which was even more discouraging and disappointing, to say the least. I hope they improve on this for clients going forward.

Shalyn’s documentation training is excellent! In this training you get tips and inside information on creating and maintaining effective notes for insurance purposes and on managing treatment plans. The guidance and instruction improved my work flow and increased my confidence in this very important and yet under-explained area of my practice!! Highly recommend!

Shalyn's documentation training is excellent. It provided great information and has greatly helped my practice. I highly recommend it!

We participated in SSBHW Clinical Documentation training for our Clinicians. The content of the training was highly relevant and helpful to our practice as we now have greater knowledge and skills to ensure our documentation satisfies the many needs of our practice. Thank you, Shalyn!

My therapist at this practice (Ruth Montgomery) allowed herself to be my person that I could go to when something bad happens because I didn’t have anyone. Unfortunately, something bad at crisis level happens to me nearly everyday and it became to much for her despite her repeatedly assuring me that I wasn’t too much and that she wasn’t going anywhere, she decided to dismiss me from the practice because I became too much for her and she thought I needed a higher level of care. Her betrayal has hurt me more than my past betrayals from friends because my therapist had the full knowledge and understanding of how bad my trust and abandonment issues are and she left me anyways. This experience added more trauma and grief to my life, I have been crying for weeks and fear I may never get over this or be able to trust anyone, including myself, ever again.

Celeste is my medicating nurse and she is so much more than that. She offers empathy and compassionate, supportive guidance. My appointments with her are professional while being informal and calming at the same time. She makes me feel more like a friend than a client, always remembering the things that matter to me and caring about what’s important in my life. When my mom got sick, Celeste made herself available to help me cope and I don’t know if I would have been as strong as I was without her help. I recommend Supportive Solutions to everyone k know that needs someone to talk to (and we all do).

I’ve been receiving help from Supportive Solutions for almost a year now. And I have nothing but praise for the entire group, starting with Shalyn and the ease she made getting me to correct people for help! Mia is truly unbelievable with her commitment to listening and trying to help me understand and cope with daily living, and long term self care, along with teaching that there are people who are willing to listen, help and care. And Celeste is a god send!!!!!! She has done more to help make adjustments to my care than my primary of over 5 years has! She is so easy to talk to, as if we’ve known each other forever and she’s never judgmental when I ask about certain changes or different reactions to treatments. If I could give 5 stars to each of these awesome people I would, along with the 5 for the entire group. If you’re ever in need of help I highly recommend reaching out to Supportive Solutions, it will help you live a better life.

I have been working with 2 wonderful ladies Celeste and Sherita. I can’t stress how much they have helped me so far. I have had awful experiences with others who prescribe medication but Celeste is amazing. She is the first person to ask me how I feel and how I feel it’s working. If I am having any trouble she always answers emails very quickly. I am having a great experience with medication for the first time because of Celeste. I would also like to say Sherita is an amazing therapist. I am so grateful that Supportive Solutions exists because they have really changed my life and keep changing my life.

While not someone who typically writes Google reviews, I am compelled to acknowledge the stellar services that I am currently receiving from a therapist at Supportive Solutions. I have previously sought counseling, only to feel dissatisfied and leery of pursuing another provider, based on previous mediocre experiences in the New Haven area. Since attending weekly sessions with my current therapist at Supportive Solutions, I have actually grown and progressed much more than I expected. A close friend recommended Shalyn Rose as a therapist; however, she felt another counselor would be more well-suited to some of the issues that I struggle with. I am grateful to be connected with this mental health practice.