The Adult ADHD Center of Washington

INSURANCE FRAUD!!!! There's a lot to this so bear with me. So, for starters I want to point out that similarly to many other reviews it took forever for Dr. Reinhard to respond to emails, he would ask if I was available on a specific date and time, I would quickly confirm availability and then just a few days before that date he would send another email changing the date say he wasn't available. Once we finally had our appointments though he seemed very nice and helpful in providing a diagnosis (THIS WAS 1 YEAR AGO). Now for the INSURANCE FRAUD, I had a unique insurance situation where I was being covered by my wife's insurance (Aetna) but was also under my employer's provided insurance (Cigna). The information I provided the ADHD center was for my Aetna coverage and I have proof that Aetna covered my visits. HOWEVER, I just got a letter from Cigna stating that 3 weeks ago the ADHD Center submitted an insurance claim for my visits last year, which was denied by Cigna due to it being outside the window of time for the ADHD Center to submit their claim meaning I would need to pay the bill (if billed by the ADHD Center). REMEMBER I already stated that I have PROOF that Aetna had already covered the appointments, and I have paid my portion of the bills. The ADHD Center will not return my calls about this. When I provided my SSN and other information for the visit they must have somehow seen that I had two insurance providers and thought they could get a payday by charging both companies. As if I wouldn't have noticed a copay from both companies even if this second claim hadn't been denied. DON'T WORK WITH THEM!!!!

This place is unprofessional or at least very unorganized. I was contacted by Dr. Matthew J. Reinhard to schedule an introductory call. I was not available the proposed date but I offered for any date and time over the following two weeks. I had to send two more emails before a concrete response. Dr. Reinhard sent an email at 6PM asking for a call later the same evening. Although I replied within 20 min, I never got the call that night. He later followed with an email "Ok I missed it." While he offered to reschedule, I no longer trusted him or the office to handle my healthcare.

UPDATE They finally called me back today and was responsive. I think because of my stern calls. The receptionist was helpful and did email my doctors. I'll give them that but overall I guess you would need to be extremely firm with your boundaries and needs upfront with them. ORIGINAL POST This place is extremely unprofessional. I reported them to the BBB but I believe them to be a racket. I am trying to get my diagnosis and they have ghosted on me. This is dangerous. I spent money to get diagnosed and nothing. Please save yourself and do not go through them.

In contrast to the other reviews I had a great experience and she gave a massive occupation based discount to adjust for my income which was very appreciated. Pretty great with good communication and results

Complete scam - avoid at all costs. Was lied to about insurance coverage and now I'm out $500 out of pocket.

Attention: Please save your time and money because this center is nothing but unprofessional and an utter scam. There are 2 sessions to complete for an ADHD assessment. After finishing the 1st, Carolyn Angelo told me that she could not determine if my results from the online assessment was read-able. She told me to pay for the session now even though I had the option to pay after the 2 sessions. Which is what I was told from the beginning. It has now been over a month and I have not heard back from Carolyn and the receptionist does not pick up at all. It’s unprofessional and neglect to ignore a customer whose already paid.