TLC Vet Care

Dr Craig and the staff are absolutely the best! We are from Eastern KS...happen to find TLC and needed some doggie care. So genuine, gracious, and such great care!! Thankyou !

The vet care is great. However, the front desk could use some organized direction. They have a difficult time answering the phone. Perhaps they should have a dedicated receptionist to accommodate the call volume instead of constantly ignoring calls?

Very caring and nice to us when we had to put our dog down.

I visited TLC for the first time in August to have my dog microchipped. Unfortunately, my experience with the front desk receptionist (black and pink hair) was extremely disappointing. She did not greet me or acknowledge my presence—I had to initiate the conversation myself. Her demeanor was unprofessional and dismissive throughout the visit. The veterinarian was friendly and easygoing, though not particularly informative. After the appointment, I returned to the front desk to check out. The receptionist was engaged in a personal conversation with a coworker and ignored me until she was ready to take my payment. After handing me back my card, she immediately resumed her conversation without offering a receipt or any further assistance. I had to interrupt to ask about the microchip registration process. She seemed visibly annoyed and only then handed me a form to fill out. Once I returned it, she took it without a word and continued chatting. I had to ask again for my receipt, which her coworker eventually handed to me. Later, when I tried to register my dog’s microchip, I discovered that none of the information I provided had been entered. The chip was registered to the clinic’s email instead of mine, despite my clear instructions. I also received no guidance from the staff about how the chip worked or that a separate membership was required for it to be functional. Thankfully, the microchip company was incredibly helpful and resolved everything. They provided clear information and excellent customer service—everything I wish I had received at TLC. If you’re looking for attentive, detail-oriented care for your pet, I recommend looking elsewhere. My experience at TLC was frustrating and disappointing from start to finish.

Thank you to Dr. Craig for coming super early on a Sunday to help me end my best friend, Guster’s suffering at 6:00 am. Thank you so much for your kindness and support while I let my best friend go. Guster meant the world to me and your kindness helped me through the process of choosing what was best for him. I also want to thank you for all your kindness and support when I brought him in days before to try and stop the inevitable.

I brought my cat to TLC. They are friendly, kind and affordable. I felt very comfortable with the standard of care. I have found my vet in Hastings Thank you TLC -

I am not a fan of this vet. Yes, they do the basics and are reasonably priced. After not visiting for 2 or 3 years, they purged all my pet records, even the digital files. When my cat had diarrhea for 3 years they just gave him antibiotics which didn't do much. I was going to put him down. I found someone to adopt the senior cat and a new vet treated him steroids and his diarrhea went away. So I'm changing vets.