Westpark Family Clinic | Wasatch Behavioral Health

I had an appointment with my case manager, i shared some simple things like if there was any job opportunities at the this location my case manager told something negative to my juge, and making me see below all of these things witch isnt true, all due respect. I dont need big feelings for a simple question I made about employemt I still cant find anything. case manager didnt help much in finding a job

Amy Hooker is lazy at her job. That's all I got to say. She is no help for anything.

Ive had a very hard time with employees here at Wassatch behavioral health, Hours vairy depending on the day I wount go after 6pm when clients arnt here.

The reception area has the most snobby, unhelpful people i’ve ever met at a doctors office. They give such an attitude about helping you with an appointment like it’s so hard for them. Going there arleady takes a lot of courage to ask for help but doesn’t help that the staff make you feel unwanted. The man working 12/15 really needs an attitude check. Stop loudly sighing, fix your face or just get a new job because helping the community isn’t for you.

The system at this counseling center is really wonky, the wait times are absolutely insane, some regular business days and hours they don't even answer the phone, I've had a really hard time and a really bad experience with this center, highly would not recommend to anyone dealing with serious mental health issues reaching out for help to progress in life. Lots of their therapist's only work one day a week, so it's really hard to get something scheduled in a reasonable amount of time. I would recommend some sort of change in the system to help others with mental illnesses a little more immediately. I had to cancel an appointment due to getting a new job, which is extremely important, and because of that I would have to wait 2-3 weeks to see someone. Outrageous. I've also seen this in many other reviews, the front desk ladies are very short and rude and don't seem to care about why those of us that are struggling are coming to them in the first place. After that many bad reviews of someone on staff, I think maybe they should find someone more personable and caring, considering the situations people are in. This place needs to get it together.

Hard to make appointments or get ahold of anyone if all calls are forwarded to voicemail I missed my therapy because of this

Hard to make appointments or get ahold of anyone if all calls are forwarded to voicemail I missed my therapy because of this

Yesterday I went to the Reciving Center in 1175 E 300 N, Provo, UT 84606 because I am in desperate need for medications to control my mood swings. They were very kind to me, but told me they did not have a psychiatrist on duty at the time and that I had to go to the Wasatch Westpark Family Clinic at 11:30 AM if I was to get any help. They even sent an email on my behalf to Westpark telling them about the severity of my situation and that I would be coming. When I arrived at Westpark this morning I was told that they were already full and that there was nothing I could do. I begged for help and reminded them that I had been without medication for some time. I was told twice by two different people that if I filled out another intake form they would get me a case manager and a psychiatrist that day. So I filled out another intake form and waited two hours before a case manager finally came down to see me. (In the meantime I was able to hear other similarly desperate people being turned away as well.) At this point I had gone completely non-verbal due to the stress. The case manager then had me do ANOTHER hour of paperwork to the point where I was in tears and begging for help. She said she would fill out her end of the paperwork as fast as she could and that I would be given help. After the case manager walked me back to the front desk I was told AGAIN that there was no help for me and that I would have to wait until next Friday and have to do ANOTHER walk-in and hope that they would have a psychiatrist for me. At this point I was audiably crying and having to communicate via pen and paper. I begged the secretary for help but she simply said, "That's the way it is," and expected me to go home. In a fit of confusion I grabbed a pen and stabbed myself repeatedly in the head until blood was dripping down my face. I was crying and unable to hold myself together, but there was still little to no reaction from the staff. I did however, receive weird looks from other patients as if I were some sort of freak. Eventually a man came out and asked if I was "okay", but with blood running down my neck and me trying to stop the bleeding with a box of tissues how was I supposed to respond? (Please keep in mind that the staff did not offer to help, they only watched me attempt to soak up the blood.) I was completely in despair and still unable to speak. The man said to open up an appointment for 7:45 AM the next day and that I was to go home. At some point a nurse came out and asked if I needed help with the bleeding, but again, I couldn't respond even if I wanted to. I guess what I'm trying to say is that Westpark is a purgatory of indifference and that even if you do exactly as you are told you will probably be denied anyway. I was bleeding from the head in the lobby and was still told to come back the next day. No one asked me if I was in danger or if I could drive home and I doubt they would have cared if I harmed myself again that night. Everyone told me that Westpark is the bottom of the barrel and I now see why.

I've been getting help from there since 93 or 94 it's been a journey but grateful