Behavior Frontiers In-Home Autism Care

This company was a waste of time and wasn’t upfront with expected requirements. My son is on the spectrum. Back around May of this year I apply for ABA therapy with this company. I worked with a lady “case manager” Jacenta. She also goes by Jessie. She explains to me how they are about to have an opening around June. So I send over all my insurance information and completed intake etc. I very specifically let her know how hard I worked to get my son in school. I was fully transparent that he was in school. He has a few half days and he also does speech. I let her know I mainly wanted someone who would come in the evenings after school and weekends. Well finally we get around to August she sends me more paperwork of a tone of questionnaires I have to complete. I had to submit and upload my son’s diagnosis, and any other documents they needed , IEP etc. So moving into September we had a virtual call. I even introduced her in email to my son’s teacher and speech therapist. Things seem to be on the right track she’s letting me know there’s a home evaluation for in person. She needs close to 2hrs. So now we are at the evaluation. One, she shows up late to my home, she gets there we discuss availability I let her know I have 3 kids I could do approximately 15hrs, she has her laptop pulled out while communicating with her boss. She says well we believe insurance requires 20hrs and also we’ll assign you an unlicensed therapist who we we’ll train. So I proceeded to ask like what that meant how many yrs experience did they have etc. She lets me know little to none. So let’s say she stayed at my home for about 40min tells me she’s done and will let me know something in approximately 2weeks. So I get an email saying my son is denied and they will close his case because based on his evaluation they need 30hrs a week. I was so upset! They literally played in my face. I said well you couldn’t of told me there were potential requirements of hours that needed to be met back in May/June. She literally wasted 5 months of my time and my son’s time. She was very unprofessional. She kept taking my son’s father off of the email chain so he couldn’t see the communications. You literally work with Autistic Families every day for a living and it never dawned on you to mention when I told you my son went to school that there was a possibility that certain hours would be required based on the final report. Did she not even read his file??? I have yet to hear from a supervisor after I’ve reached out. So please BEWARE! They are out for the insurance money.