Compass Behavioral Group

Compass is no longer the previous compass that I had been known and had great services. Now They do not keep their promises to provide clinician and their service worst ever.

We worked with a few Coaches/therapist. But this last time we had the pleasure of having Ragine Stevenson come into of home as our family coach. She was very knowledgeable took different approach to get the best results even through the tough times. She has gone above and and beyond you help and guide or family and even after services were completed she still checks in and is willing to help with anything. We are grateful and if needed again won't hesitate to reach out for her services

We’ve had the privilege of working with Ragine Stevenson from Compass Behavioral Group, and we couldn’t be more pleased. She is deeply engaged in every aspect of our son’s care, offering unwavering support to us as parents while advocating for our family in meaningful ways. Ragine connects exceptionally well with our son, fostering trust and understanding, which has made a huge difference in his progress. Her holistic approach to his treatment plan takes everything into account, ensuring his emotional, mental, and physical needs are met. She has even accompanied us to medication management appointments, school meetings, and therapy sessions, ensuring continuity and thorough care. Ragine is truly a remarkable clinician, and we are so grateful for her dedication.

The diagnosis I was given did not align with my test results for some reason??? It's so ironic how I went in to get tested in hopes that I'd be seen and understood by someone who was qualified to do so, but I was absolutely misdiagnosed. I've already recieved a second opinion (one that I happily paid for, unlike the one through Compass) and not only was it SO relieving to hear my results (that I've done years of research and had been told by multiple different counselors/therapists that they thought I had the diagnosis I thought as well) but I actually felt UNDERSTOOD.

If I could leave an infinity star review I would for this company my experience with them and their staff has been amazing they are amazing with my son I love them so much from the beginning they have went above and beyond for him and our family and it truly means the world to us if you need this type of service for your child I highly recommend this company they are the best !!!!

If you have mrs. Hope as your BCBA and any of her technicians you will be in wonderful hands. I have been pleased with this company from the beginning to the end in our in home treatment plan.

I wish that I could give 0 stars to this company. My husband was tested and diagnosis with Autism by Dr. Prince in February of this year. He went through his job to get accommodations for this. Sent the form in to her directly when he received them for her to fill out and return to his Case Manager. It is now August and she has STILL NOT returned his forms and is ignoring his phone calls and emails. He went to the practice in person spoke with her on a Friday and she said she would have it done by end of business and would email him when done. That was a month ago and still NOTHING! We sent an urgent request to the office he was told she was spoken to and was advised that it was an urgent matter and if not done within a week to reach back in which he did still nothing! My husband went to the office today 08/14/23 and "allegedly" she isn't there. How convenient? I am sure they are lying to cover for her because now this can potentially impact his job which she is well aware of. It is a true shame that this practice is taking advantage of someone with a disability. As I have already advised them I will be seeking legal action. Avoid this office at all cost! It is very difficult to find a office that will do the psychological testing and this whole experience has been a complete nightmare! I would not recommend anyone to go to this office ever!

》》》UPDATE::《《《 Services have been Canceled by Company.. If you want inadequate Supervisors/Assistants that talk amongst themselves and Not communicate with Parents, Then this is the place to go.. As for the Behavioral Clinician Ms Tina.. As long as I've been around this family, Ms Tina has gone Beyond her Duties to help this family grow and understand what problems can occur and how to address them.. Thankyou so very much Ms Tina for all your Assistant.. This would be a higher rating if the Business itself would stop trying to control the Behavioral Clinician from doing her job.... We've met with everyone involved in this company, regardless if we wanted to or not.. If the higher ups could understand to have a non verbal Autistic takes time for him to gain trust and start to open up to Strangers.. The Current Bahavorial Clinician is doing her Job Better than any before her.. Especially at the beginning going through 2-3 different Clinicians from this company.. Now you think it's time to call it Quits.. This goes to Supervisor Assistant Samantha T., There's No Need for you to make judgment calls that you know Nothing about.. Everyone can guess what's Needed.. But unless you are here on Every home visit (which you Are not).. Think before reacting..

I am very disturbed with everything that we endured during the entire process of trying to get my daughter tested for Autism. First, we were told that they take our insurance and almost one month before the scheduled appointment the story changed and they no longer accepted our insurance. They offered a self pay option that I reluctantly agreed too. Secondly, I filled out an entire packet of documents that they mailed to me. Once I mailed it back, I was told that they never received that packet and I wasn't told this information until one hour before the scheduled virtual intake appointment so it was ZERO time to fix the mistake or re-do the paperwork. Lastly, on the day of the scheduled test for my daughter in which my husband and I called out of work to ensure we would be there. In route to the office being less than thirty minutes to the office in which we live over an hour away I received a phone call saying that she needed to re-schedule the appointment because of her daughter. It was no acceptable apology given for this inconvenience. I am very upset about the entire process, every single time we would get closer there would be another problem or issue we would have to navigate and its completely unacceptable due to it being about children with special needs. I would NOT recommend this place at all.