Compleat KiDZ - Pediatric Therapy

I would rate this place a 1/5. They tell you that learners have to attend 90 percent of there schedule therapies but cancel learners appointments once week. When you try to comprise with them they say “ this isn’t a babysitter” I’m a full time student and part-time worker. Nobody can afford to continually call out because there understaff. They also change RBT everyday. Your child will not have the same RBT. I tried getting my child transferred to a different ABA therapy. The immediately reached out and said they were only short staffed due to staff being sick. That isn’t the case the accept to many learners. They don’t have the staff to accommodate these children!!

If I could leave 0 stars I would this establishment is terrible and should not be in business and they do not follow any health care protocols or care about autistic kids who should be cared for with compassion and love. My daughter fell several times and hit her head and no incident report was given to me nor was documented at the time that it was completed. I was lied to several times saying that their printer was not working and when given what was supposed to be an incident report, it was basically just a word document that they created and printed off themselves. The communication and professional is at an all time low, I have even spoken with the office Manager Tatyana who claimed that she was not aware of these things and still did not provide me with necessary documents when I asked. My daughter started picking up bad habits like spitting and hitting and I had to temporarily remove her to improve the behaviors myself. I was contacted in December about bringing her back today 1/9 via text message and when I called this morning, no one was aware of who had reached out to me and told me that they don’t have availability after I have proof that my daughter was supposed to be returning today. As a mother of a disabled child, it breaks my heart that we cannot trust facilities to provide us with a sense of relief when we are already dealing with so much turmoil each day. I do not recommend

What a wonderful place! From trusting not a single soul, both my family and I have nothing but great things to say and see at this establishment! The ladies at the front are always friendly and smiling. Everyone else is so friendly, welcoming, and so understanding. The first week I saw a huge change (good) in my daughter and she wants to go every single day, we don’t know every therapist there but everyone we do know seems like miracle workers for children there. Ruchi is my favorite, only because she’s helped not just my daughter but me too with allowing this process for our family’s needs! We love it!

Wonderful staff definitely recommend!

Having the worst experience here. No one seems to want to help or is willing to listen to you and your concerns.

Such a great and inviting place to send your kids! I recommend 100%