HealthPRO Pediatrics Fayetteville (Formerly ATS)

My son has been attending ATS since he was diagnosed at 3 years old until he transition to kindergarten. I would have to say that I am really impressed and would highly suggest Mr.Andre. Mr. Andre has been my son’s therapist since he has started HealthPRO pediatrics. Mr. Andre is heaven sent and without him, I don’t know where my son would be today. He was patient, kind, sweet understanding, helpful, and available. My son only progressed because Mr. Andre in my opinion. Words can’t describe the connection these two had they were inseparable. I thought it was just only my child until I realize other parents were fighting to get Mr. Andre as their kids therapist as well. The progress, my son made in the three years that he attended the program was astonishing. There was a period That Mr. Andre was removed from my son’s schedule because he made so much improvement with Mr. Andre they wanted to see how he would do with another therapist. We eventually got Mr. Andre back on my son’s schedule. If there was a choice, I wish that I can have Mr. Andre , a part of my life forever but all good things come to an end. My son has now started regular school and place is a normal classroom setting. The team in the at this clinic has been very kind and helpful. But clearly, mr. Andre played a humongous part of my son’s life and I will forever recommend him as your suggested therapist.

The staff overturn is ridiculous. My son officially does not have the therapy he needs as of this afternoon because they don’t have someone to take him. My son has also complained about staff members yelling at the kids and scaring him. He hated going and I was already looking for a new place. But it’s still ridiculous that they can’t get anyone to stay long enough to give my son the help he needs.

Great choice for a young child with Autism. 1 on 1 attention and focused learning and behavioral skill training, there are speech teachers there too. They are looking for OT therapists to join the team though! They have a "Step Up" program which introduces classroom skills, help with potty training, eating and sharing, etc... In my experience, the ABA coordinator organizes his needs and checks up with you monthly. The team that works there are always smiling and their belief is that each day is a day they can change a child's life, so they work hard to help each kid every day. For insurance, you have to renew your referral every 6 months - 1 yr so stay on top of that.

I want to thank Dr.Berry and her staff for an amazing evaluation experience. Everyone was so kind and through. I would recommend them to everyone who might need their services.

Jessica Brown has been assigned to my son's case off and on for over 4.5 years. She's been both his ABA therapist and his BCBA. Her work has made a drastic difference in his behavior as she diligently tracks and adjusts his plans to the many seasons of his life. We greatly appreciate Jessica's commitment to helping our family. 5 stars for Jessica!

My Son has attended ATS, and I am so Thankful to have them! My son has done amazing, and I will forever be grateful to the amazing staff at ATS. I have never had any trouble with any of the therapist, receptionist or schedulers! Diana has been there for me so many times! She is the kindest and most respectful person. Every time I had a question, no matter when or what it was she was always there and willing to help. My son absolutely LOVES her. We are so Thankful for all the staff at ATS!! Diana thank you for all you do for so many families!!!!

This has been one of the best clinics I have ever come in contact with. Every day I pick up my kid, he is more excited to go back the next time. The staff is extremely professional in every way. No matter what my personal concerns or issues are, they are quick to point me in the right direction for any information I need. Literally every question I had or concern I had, Diana was more than willing to assist and help me. She is extremely knowledgeable in her profession. She went above and beyond to help me as a parent, and I cannot be more satisfied with her or this company. I will for sure be sending friends your way ATS. Thank you.

This is an unprofessional, disorganized company. I would recommend seeking another provider for ABA service. Today, this company sent a BCBA into our home who behaved unprofessionally and unethically. The BCBA did not provider her full name, and when we called ATS to find out the full name of the BCBA, the company refused to provide us with the name of the BCBA who they sent into our home. When attempting to discuss our issue with the company's admin director, the director accused my wife and I of lying. ATS sent a BCBA into our home, and when we took issue with the BCBA's behavior the company called us liars and refused to give us the name of the person who came into our home. So, if you deal with ATS you can expect to receive support from unprofessional supervisors, when you discuss your concerns you will be called a liar, and when you attempt to find out basic information such as the name of providers sent into your home you will not receive the information. ATS is comfortable enough to send a new provider into your home, but not comfortable enough to tell you the name of the provider if you have an issue. The people who work in scheduling and administration for this company are rude, petty, and unprofessional. Diana in the scheduling department is very disrespectful, and if you take issue with her behavior she will use her position in scheduling to make your child's life unpleasant by causing issues with your child's treatment schedule. If you choose to do business with ATS, you will beed to bend to the whim of Diana in scheduling or you will find yourself without a provider for your child. If you are comfortable listening to whatever rude, snarky comments Diana wants to make, you will continue to receive service from this company. If you have a basic respect for yourself, and you do not wish to placate petty, rude people to keep service then you would be better suited to seek therapy with another provider.

For 2 years my daughter has been going to ATS and we had not experienced any issues. The therapists that have worked with my daughter had truly been a joy to deal with. What changed everything was when Jackie Butner involved herself unnecessarily. Initially my child had been diagnosed with high-functioning autism until recently. When I spoke to the BCBA about options and as to whether or not I should discuss things with Dr. Barry for a second opinion, I'd decided to do just that. Now, I am not upset with the BCBA as nothing I said was private. What I hadn't expected was for Ms. Butner to call and suspend services without the proof of the diagnosis having been removed! I told this woman I would post a review about what she had done as she claimed it was for "ethical" reasons. Then she left a message with me the next day. Not even 24 business hours had gone by before she she threatened to remove speech services after telling me that my daughter would continue to have them. After a return call was made, she removed speech services. This absolute pettiness in our case proves what employee reviews have said about upper management. I am disgusted that things ended this way. Very unprofessional, Jackie Butner!