NeuroHealth Arlington Heights

Great service with caring staff

Wow! I went for ADHD testing consultation. The doctor was acting anxious and cutting me off with non-sense comments. Then she told me to schedule the testing. After seeing bad reviews on billing, I asked front desk if I can get pre-approval for the testing. Her answer was "we won't know the cost until you finish testing". Strange isn't? I went to a different place, they got my pre-approval without me asking. Stay away... Rude, unprofessional, and it sounds like they charge random amount.

I called earlier to make an appointment for APD (Auditory Processing Disorder) diagnosis appointment which was mentioned on a review. The person who answered the call, first said "we don't do that". When I said, I have seen on your review, she put me on hold, then hang-up. Never called back, and never answered back. Front desk is your first presentation to your practice. Very unprofessional attitude.

This place is terrible. I took my six years old son and it is just so sketchy of a place very unprofessional.

This place is terrible. I took my six years old son and it is just so sketchy of a place very unprofessional.

Not often that I leave reviews about places, but I just did not enjoy my experience here. Had an ADHD consultation during which I was consistently cut off while speaking, and often asked questions that were answered by paperwork which I filled out rather than addressing things I had hoped to cover. I also think a lot of the fees are out of the ordinary, and cancelled further testing because it seems I could randomly get charged large amounts for time spent reviewing my file, which is entirely unmonitored and thus incontestable. I gave 3 stars because Riley was amazing, and the overall experience was efficient.

I went in seeking support and ended up feeling like a paycheck. They will nickel and dime you for everything, with outrageous charges that feel predatory. Make sure to read every single paper they give you — they’ll charge you for things you didn’t even know were billable, including simply being in the office. It’s a disappointing and exploitative experience. If you’re looking for genuine mental health support, look elsewhere. This place is all business, no care.

This practice misdiagnosed my child as being on the autism spectrum when he was in 2nd grade. He's currently a rising senior in college and luckily they were way wrong. He has Tourette Syndrome and ADHD, which was subsequently diagnosed by a reputable psychiatrist. Happy to say he's doing great and none of what they told us every became an issue (they said he would have processing issues as he got older). RUN away from this practice. I wish I never would have started with Laurie Phillips. She ended up misdiagnosing other kids in my community, which I later learned. Laurie accused me of "doctor shopping" until I found someone who gave me a diagnosis I found suitable. Whatever makes her feel better about being an awful clinician. I am a licensed mental health professional and I'm so glad I never listened to Laurie Phillps.

RUN, RUN, RUN…… this place is so shady. No one is apparently running it. I honestly don’t know how they are business because they shouldn’t be. As a mom who is trying to get my child the help he needs, it’s absurd that they function in this manner. They also recommend you to go to a psychiatrist who is just as shady. Now that we have a new psychiatrist he is questioning one of their diagnoses. Which is also an outdated term. I wish I would have read the reviews prior. A waste of time and money. They aren’t even helping children.

Update: I love how these people think it’s okay to illegally withhold patient records from the patient. I stopped using their services because the management of this practice is terrible. Worst billing practices. Took way more money from an account than was authorized to. Instead of returning the funds, they make excuses to extort patients. They make you give a credit card number instead of billing you after. Do not trust this practice, they are always doing something illegal. It's very interesting that the receptionists make excuses for a manager who seems to always be on vacation.