Seaside Behavioral Health

I have been going to this practice for several years and have never received anything but polite and professional care from Jennifer Cooke and the office staff.

Jen Brown is very helpful

Jennifer Cooke is amazing and this review is not because of her. She was attentive and caring. However, I do not trust whoever is in charge of billing there. I went there for 2.5 years solely for medication management, ONLY for med management, never had a change in insurance, but was barely ever billed the same amount. Always check your EOB from your insurance. I finally caught that they had billed both me and my insurance for the same amount of $75, when I should've only paid $18. Any time I would try to speak to the billing person, she would talk so disrespectfully and always try to put the blame on me. She also told me she was too busy to update every client when there was a change in billing. Honestly, this place needs to be investigated for insurance fraud.

I have been seen by Dr. Brown for several years 8+. My experience has been excellent. She is a seasoned professional that genuinely cares for her patients. Dr. Brown has been very instrumental in the positive improvements of my well being and of my family's. Her staff is always very respectful and professional over the phone and in person. I always look forward to my visits.

I don't typically take the time to write reviews, but given the nature of Seaside Behavioral's services and the impact they've had on my mental health, I feel compelled to share my experience. I’ve been a patient at Seaside Behavioral for several years, but earlier this year, I encountered significant issues that have left me very disappointed with their practices. When my insurance coverage lapsed due to a job change, I was forced to pay out of pocket for services. Unfortunately, without prior notice, the clinic significantly increased their rates from one appointment to the next. I attempted to request a formal, written explanation of these changes from the front desk staff, but I was met with excuses and no clear answers. I followed up during my subsequent visits, and on one occasion, I specifically asked the PA-C, Jennifer Cooker, for a written breakdown of the new pricing. After my appointment, it was clear that she had communicated with the front desk to send me the information. However, it took over six months before I received a brief email with just a few lines outlining the new costs. The delay and lack of clarity were incredibly frustrating. Recently, I contacted the front desk again to inquire about the cost and scheduling of my next appointment. I was informed that one of my forms needed to be signed every two years. I requested that the form be emailed to me so I could sign and return it, but was told they were "too busy" to send it out and that I would need to download, sign, and upload the form online myself. This level of inconvenience is not acceptable, especially given that their front desk staff should be prepared to assist patients with these administrative tasks. As a former front desk employee in healthcare settings, I understand the importance of efficient administrative support. The staff’s repeated failure to properly communicate and handle necessary paperwork has only added to my frustration. Given the high cost of care—$170 for just a 15-minute appointment—it's disappointing to feel like I'm not receiving the level of professionalism or support one would expect at such a high price point. In my experience, Seaside Behavioral seems more focused on billing than providing comprehensive, patient-centered care. If you're serious about working on your mental health, I would strongly recommend considering other options that prioritize transparency, efficiency, and respect for patients’ time and well-being.

I’ve been going here for over 2 years. Never really had an issue before- Jennifer Brown was always usually a little late for our appointments (I get things come up) and I asked the receptionist if someone could call me (a few months ago) Today- my 2pm appointment, I jump on. At 2:15 I called the office saying “she’s not on yet. Do you know when she’ll jump on?” The young lady said she’s really backed up today and she’s running late. I asked how long I do I wait before I jump off so I won’t be charged a no show? At that point , Dr. Brown jumped on- I said I was just on the phone with the office. She also said she was running late. I asked if there was anyway in the future if I could be notified- I even told her I understand things run late. Even our appointment the previous time did- I don’t care it’s late- I just need to know so I can step away from my desk and know how long I’ll be away. She said “not really. Patients keep me sometimes longer than anticipated “ I said I understand I just want to know. Because I would be charged if I was that late. Without exaggeration- she YELLED at me. Saying that was so rude of me to ask/say. That I was rude to the staff. She was pointing her finger at the screen. I asked “why are you yelling at me?!” She said that was totally inappropriate and I will not do it again. “Do you hear me?!” She asked. I pointed out she is being super aggressive and I was speaking my truth and that she is speaking to me as a child. I said “you’re my doctor. And you’re YELLING at me” she stated she was frustrated. At the end of the call I told her I was very uncomfortable and she said we shouldn’t continue. I said she clearly didn’t want me as a patient. To be yelled at. And treated that way. As someone being treated for depression and anxiety?? A healthcare professional takes an oath when getting their certification to help their patients. My question was far from inappropriate. She let HER emotions over take her. And literally admitted she was yelling at me. I know doxy is recorded for liability. I will be having that call pulled. I am reporting this to the board of medicine. That was inhumane. And dehumanizing. Working in psychiatric counseling- this is not the way to treat a patient. Let alone someone asking a reasonable question. And having a valid point. My hair dresser calls me if they’re running behind. And the fact she got THAT defensive and attacking- she knew I was right. Nothing I said was wrong. I should be able to speak my truth to my doctor. The board of medicine will be getting a letter about this. I will find a new doctor who cares

I am a patient of Dr. Jennifer Brown and I have been a patient even before Seaside Behavioral Health, we were talking the other day about how long we have had this therapeutic relationship that has seen me through many lows that I thought I would never get through. I like Jenny because she is straight forward and down to earth. I like her attitude and her demeanor, at times we all need that tough love and fortunately I grew from it. I am a medical professional myself and I cannot say how much I have benefited from her guidance and care. Her staff have always been courteous and kind to me and I recommend her to my family and friends.