Small Talk Therapy, Inc

One of my family members was referred as a new adult patient for speech therapy, and I had a very disappointing experience. I called several times, left messages, and even received a text promising a call back — but no one ever followed up. When I finally reached someone by phone, the staff member sounded distracted, dismissive, and somewhat rude. She mentioned that about 98% of their clientele are children, and that the owner only does adult intakes two days per month, with a six-month wait, as the owner is busy all the time. Overall, communication was poor and unprofessional, and the staff showed little interest in assisting new adult patients. I hope the clinic improves responsiveness and availability for future adult clients.

Stay away. Go anywhere else if you need care for your child . This business does not work in a timely manner . Provides 0 follow up and only cares about there payments . After my son’s evaluation they didn’t even care to follow up on him and only pestered us about a payment even though they had yet to contact or bill the insurance company. They didn’t even send the report in a timely manner telling us we’d hear back within 2 weeks but didn’t even send the report to the insurance until 2 1/2 weeks later . Which my insurance has checked multiple times even with me in there office and there’s no info or updates on there side from this company . It is nearly impossible to get ahold of anyone in this office and when you do they’re the least helpful , knowledgeable or caring.

There is a virtual receptionist that doesn't know anything about how their scheduling system works. I received a text confirming an appointment. I live over an hour away. When I got there they told me that my text was a mistake and that my son would not have session since they booked someone else. Cassandra had left a note and they werent able to get a hold of her. I asked to speak to the manager Hector and was told that I couldn't talk to him. I had to wait for him to call me the next day. I asked on the procedure to file a complaint on the company and the receptionist told me that I would have to wait to talk to Hector. This place is ridiculous. Their administration feels like a circus. The therapist does seem kind and caring. It's just a shame that their office does nothing to help children in need. I will be filing a complaint with the insurance. Especially because they charge more than the copay if you choose to use a debit card.

Bad customer service

My daughter has been going to Small Talk for a couple of years. I appreciate how the staff accommodates appointments if needed. There is always coverage if a therapist calls out. Staff has been wonderful. My daughter enjoys going to her weekly appointments and has shown major progress. I would recommend to others.

We started coming to Small Talk Therapy a couple years ago and automatically felt like part of the family. From the front desk staff, who really worked to help us get settled into an appointment time that worked for our schedule, to the SLPs, who have not only helped our son learn to speak clearly, but also made him excited to go to speech therapy, we will forever be grateful to them. I have already recommended them to friends that are seeking out services for their own kids, and will continue to do so anytime someone asks!